Housing Stability Coordinator

Position: Housing Stability Coordinator (This is not a Remote position)

Reports to: Program Director

Department: Programs

Location: This is a hybrid position requiring a minimum of two in-office day per week. Applicants must reside in LA County and have reliable transportation to our offices and event locations. Paid parking is provided for employees. NCJW|LA reserves the right to adjust work arrangements, including transitioning to full-time in-office work.

Hours: Hybrid, Full-time, Non-Exempt, 37.5 hours per week, including some evenings and weekend hours as needed.

Position Objective: To enhance the effectiveness of NCJW|LA's Housing Stability programs by increasing participant engagement, expanding program offerings, and improving program outcomes.

About NCJW | LA

NCJW|LA embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We are looking for highly passionate and dedicated people to help support our mission. Job applicants of all backgrounds without bias regarding race, ethnicity, religion, age, gender identity, sexuality, or national origin are encouraged to apply.

NCJW|LA ensures economic justice and equity for women in Los Angeles through direct cash assistance, skill building, and advocating for policies that safeguard women's financial stability and prosperity.

We work in community with women to create a Los Angeles wherein all women succeed financially, physically, socially, and emotionally.

Because when women achieve financial independence and stability, we disrupt systems that perpetuate poverty and build a Los Angeles where everyone thrives.

General Duties and Responsibilities

The Housing Stability Coordinator will be responsible for the day-to-day operations of NCJW|LA's Housing Stability programs. This includes managing the application process for participants, determining eligibility for assistance, providing case management support, and overseeing the delivery of program services.

The Coordinator will play a crucial role in building strong relationships with community partners and conducting outreach activities to identify eligible participants. They will collect and analyze data on program outcomes, prepare reports, and track program performance to measure program impact. The Coordinator will also assist with grant reports and contribute to fundraising efforts to secure funding for program operations. Additionally, they will perform various administrative tasks, such as maintaining accurate records and data, scheduling appointments, responding to inquiries, and managing program emails and voicemail boxes.

Essential Duties and Responsibilities

Program Development and Improvement:

• Oversee and refine existing programs, such as Rental Assistance and Clothing Assistance, to optimize efficiency and impact.
• Identify opportunities to expand program offerings to address emerging needs within the community.
• Develop and implement strategies to evaluate program effectiveness and make data-driven improvements.

Participant Engagement and Support:

• Manage the application process for Housing Stability programs, ensuring timely reviews and decisions.
• Build strong relationships with participants, providing personalized support and guidance throughout the program.
• Facilitate workshops and educational sessions to empower participants and increase their self-sufficiency.
• Oversee and manage program emails and voicemail boxes to ensure timely and effective communication with participants.

Data Management and Reporting:

• Collect, analyze, and report on key performance indicators, such as participant demographics, program utilization rates, and outcomes.
• Maintain accurate and up-to-date records of participant interactions, case notes, and program data.
• Prepare regular reports for internal and external stakeholders, including funders and board members.

Community Outreach and Partnerships:

• Develop and implement outreach strategies to identify and engage eligible participants.
• Collaborate with community organizations, government agencies, and other stakeholders to expand program reach and resources.
• Represent NCJW|LA at community events and conferences to raise awareness of the organization's mission and programs.
• Collaborate with other departments within the organization to support program goals and objectives.

Other Duties and Responsibilities as assigned to support the overall mission of NCJW|LA.

Key Qualifications & Skills

• Minimum of two years of experience in social services, case management, or a related field.
• Strong understanding of housing issues, poverty, and economic inequality.
• Excellent organizational, time management, and problem-solving skills.
• Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint and Outlook.
• Experience with CRM software (e.g., Salesforce) and data analysis tools.
• Strong written and verbal communication skills, including the ability to communicate kindly and effectively with diverse populations.
• Bilingual in Spanish and English preferred.

Other Requirements:

• Valid driver's license and reliable transportation.
• Ability to lift up to 30 pounds occasionally.
• Successful completion of a background check.
• Commitment to NCJW|LA's mission and values.
• Interested applicants must submit a Cover letter and Resume*

The non-profit Housing Stability Coordinator hourly rate ranges between $17.00 and $34.00 hourly.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Job Type: Hybrid, Full-time

Pay: $28.50 - $30.76 per hour

NCJW|LA offers a comprehensive package that includes:

• 401(k) matching
• Medical Insurance
• Dental insurance
• Vision Insurance
• Employee assistance program
• Flexible spending account (FSA)
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Monthly stipend

Schedule: This is a Hybrid position

• Monday to Friday
• Weekends as needed