Veterinary Practice Manager

Veterinary Practice Manager, Queens Access to Care Medical Center

Full Time, Flexible

Summary

Animal Care Centers of NYC is on the prowl for a Veterinary Practice Manager (VPM) who seeks to find a career where they are reminded of why they got into this business – to help animals and the people who love them.

The yet to be officially named, “Queens Access to Care Medical Center” is focused on preserving the human-animal-bond. This is a hospital with an urgent care model that is not motivated by profit but by personal and professional values. The veterinary team can practice medicine to the benefit of the patient without having to turn away a client or euthanize a patient because they can’t afford the cost of care.

We can offer a unique business model that allows us to be truly affordable (think, $500 for a blocked cat) because of collaborative partnerships with city government, public and private foundation support. We seek to forge relationships with private veterinary hospitals to provide an outlet for veterinarians to offer care to their patients who are facing a financial euthanasia for a treatable and fully recoverable medical condition.

Animal Care Centers of NYC has recently opened a 50,000 square foot shelter in Ridgewood Queens that boasts this 4,000 sq foot hospital with a large surgical suite, dental suite with x-rays, ultrasound, in-house lab and radiology capabilities. Our focus is “secondary” care with a good prognosis for complete recovery. Clients come to us on a referral basis only.

The Veterinary Practice Manager will play an important role in maintaining a highly efficient support team that delivers affordable services with an exceptional customer experience. Our ideal candidate has demonstratable success in managing a veterinary hospital with high customer satisfaction ratings and financial success. You will be brought in early to help set up the hospital from software system installation, inventory management to hiring our staff.

We welcome input from day one with an opportunity to shape the trajectory of this new concept in affordable care.

Anticipated opening: Mid-Summer 2025

If the model is successful, another medical center will open in the Bronx in late 2026, so there is room for growth.

Responsibilities:

• Recruit, train, supervise and lead veterinary support staff.
• Foster positive work environment that motivates the team to work at peak performance.
• Create the ultimate customer service experience.
• Support the client through their crisis regardless of their circumstances.
• Ensure clinic operates efficiently by overseeing scheduling, inventory management and workflow optimization.
• Monitor budgets, grants, revenue, expenses and work to ensure solvency.
• Collaborate with Director of Community Medicine to triage eligible case selection.
• Oversee the use of the veterinary software, maintain medical equipment and implement new technologies to enhance practice efficiency.
• Fear Free certification within 30 days of hire.
• Complete other duties as assigned by supervisor.

Salary and Benefits:

$75,000 - $77,500 Annually, based on experience.

Animal Care Centers value work/life balance and offers a generous paid-time-off (PTO) package that includes vacation time, birthdays off, personal days and sick pay. We also value physical and mental health by offering a great open access Cigna medical, dental and vision insurance at a low premium to our employees as well as 401K and Pension, Life Insurance. We also have on-the-job training for 2-4 weeks, periodic all staff training to include safety, DEI, cross training, and other growth opportunities.

Because ACC is a nonprofit, employees may be eligible for loan forgiveness, cancellation, and/or consolidation under the Public Service Loan Forgiveness program (PSLF). Created under the College Cost Reduction and Access Act of 2007, PSLF allows borrowers who work full time for nonprofits and government agencies to have their outstanding debt forgiven tax-free on Federal Direct Loans, after making 120 qualifying monthly payments under a qualifying repayment plan.

Qualifications:

• Bachelor’s degree in business management, veterinary technology or a related field.
• 5 years’ experience in veterinary practice management or healthcare administration.
• Proficient in navigating veterinary practice software systems.
• Demonstratable fiscal responsibility and practice growth.
• Equally good in dealing with animals AND people!
• Good written and oral communication skills.
• Leads not manages.
• Critical thinking and problem-solving skills, able to multi-task and prioritize.
• Dependable, reliable, and efficient. Contributes positively to create a culture of comradery and cohesion.
• Approaches our clientele with empathy and compassion and works to solve challenges.
• Must be able to lift a minimum of 50 lbs.

Work Environment

At ACC it's all hands-on deck. We work together as a team, which means you may be asked to help with tasks that involve working outside in all sorts of weather. As a busy clinic in one of the biggest cities in the world it can get noisy inside. Employees should have the ability to remain calm yet professional in stressful situations involving animals of various temperaments and/or clients. Working in an animal clinic will include exposure to fur, odors, potential zoonotic diseases and other airborne particles in abundance.

Reports To: Sr. VP Animal Health & Welfare

Overtime: This position is exempt from overtime.