Triage Assistant Coordinator

City of Boston residency required.

Mission Statement

The mission of the Boston Public Health Commission (BPHC) is to work in partnership with communities to protect and promote the health and well-being of all Boston residents, especially those impacted by racism and systemic inequities. The BPHC sets an expectation that all staff and leadership commit, individually and as part of the BPHC team, to hold ourselves accountable to establishing a culture of anti-racism and advance racial equity and justice through each of our bureaus, programs, and offices.

Job Description

The Commission's Homeless Services Bureau, in existence since 1983, has extensive experience providing integrated primary health, substance abuse, and mental health services to homeless individuals. We offer transitional health and social assistance to homeless Bostonians, including emergency shelter and permanent supportive housing throughout the city and a broad range of rehabilitative services. Our programs are part of a continuum of care designed to help homeless individuals achieve independent living in permanent housing in the community. We are one of the largest providers of emergency shelter in New England, running two emergency shelters, which operate 24 hours a day 365 days a year, and providing more than 5,000 homeless individuals annually with food, beds, lockers, emergency clothing, health care, case management, and housing services. The Front Door Triage team works with individuals who have recently become homeless or are new to the shelter system. The team provides rapid engagement to prevent some individuals from entering the shelter system and to help other individuals quickly regain stability and move out of shelter into appropriate permanent placements.

DUTIES AND RESPONSIBILITIES

• Responsible for assessment, referral, and placement services to NEW homeless guests entering emergency shelter as a staff of the Front Door Triage and Assessment Department.
• Completes triage assessment on new shelter guests to determine immediate level of need and assertively move guests on a quick path out of shelter by implementing a diversion plan or making a referral to housing department.
• Provides education and information on alternative options to emergency shelter.
• Refers individuals to detox, and substance abuse treatment programs as needed.
• Works closely with Social Work Department to ensure that clients presenting with acute mental health symptoms are assessed for the most appropriate services and/or referral.
• Facilitates referral to health services for medical care as appropriate.
• Provides crisis intervention and supportive counseling to new shelter guests.
• Works closely with internal departments in order to coordinate and facilitate services.
• Develops and maintains referral sources for homeless guests by establishing contacts and working in collaboration with area social services agencies.
• Maintains case management records and files, including HMIS.
• Attends interdisciplinary case meetings and presents cases for review.
• Attends assigned meetings and trainings.
• Transports clients via program van.
• Other duties as assigned.

Minimum Qualifications

• Bachelor's degree with minimum one (1) year related experience. College level course work equivalent to an Associate degree with two (2) years human services experience or High School diploma/GED and three (3) years experience may be substituted for entrance requirement.
• Previous experience working with homeless, diverse ethnic and racial, and low income populations with understanding of mental health substance abuse and recovery issues.
• Strong written and verbal communication skills.
• Bi-Lingual/Spanish speaking preferred.
• Valid MA driver's license and safe driving record required.

Additional Information

• City of Boston Residency Required; Allston, Back Bay, Bay Village, Beacon Hill, Brighton, Charlestown, Chinatown, Dorchester, Downtown, East Boston, Fenway-Kenmore, Hyde Park, Jamaica Plain, Mattapan, Mid-Dorchester, Mission Hill, North End, Roslindale, Roxbury, South Boston, South End, West End, West Roxbury, Wharf district.
• A Criminal Offenders Records Information request must be completed for this position. However, a record is not an automatic bar to employment but is reviewed in relation to the job applied for.
• This position requires direct client/patient contact and as a result of such direct contact, certain immunizations will be recommended and/or required prior to commencement of employment duties.
• Any position that requires an advanced degree will be subject to education verification.
• This is a grant funded position.
• The Boston Public Health Commission is an EEO Employer and all applicants meeting the minimum requirements are eligible to apply.
• This position requires the Child Protective Service Background verification.
• The advertised shift and schedule are subject to change at the departments discretion.

Shift

Tuesday to Friday 3 to 11PM

Saturday 8AM to 4PM

Sunday and Monday off.

Pay Range

$919.18 per week