Bilingual Application Navigator

New Jersey Citizen Action Education Fund, NJCAEF, is a nonprofit 501(c)(3) organization that works to empower low- and moderate income people through research, education and training on public policy issues important to working families and seniors. NJCAEF has a long history of fighting for reforms that improve health care coverage and health care quality for all consumers in the state.

Position Summary: NJCAEF is hiring a Full-Time Bilingual Application Navigator. The continuation of employment is dependent on grant funding provided by the New Jersey Department of Banking and Insurance & the Department of Community Affairs. Working under the Director of ACA Enrollment, this person will help in increasing access to affordable healthcare options (Affordable Care Act) through application and enrollment assistance for people who may be eligible for affordable health insurance through the state marketplace. The Full-Time Bilingual Application Navigator will assist consumers’ one-on-one in applying for healthcare coverage, conduct community and grassroots outreach and education, in coordination with local community organizations. This person will also assist in facilitating webinars and workshops to inform the public on different health related topics.

Essential Responsibilities:

• Complete state CAC training courses and pass certification exam. Comply with all continuing education and recertification requirements
• Provide courteous, professional and confidential assistance to all consumers seeking health benefits
• Accurately complete data collection and enrollment process
• Organize outreach and education events to help drive enrollment of underserved uninsured populations into ACA coverage
• Collaborate with community partners and organizations to reach target and at-risk populations
• Conduct marketing and outreach within targeted neighborhoods about health insurance options
• Submit accurate and timely weekly reports
• Follow up with consumers
• Handle sensitive and personal information with an understanding and respect for client confidentiality
• Traveling will be required (in-state)
• Other duties assigned

Knowledge and Abilities:

• Ability to be self‐directed, develop and maintain priorities and conduct multiple tasks in a given timeframe
• Ability to efficiently schedule clients
• Exceptional time management and planning expertise
• Excellent computer skills; including familiarity with Zoom, Word, Excel, PowerPoint and the ability to browse the Web comfortably; experience with BlueJeans and database software a plus ;)
• Excellent organizational skills and attention to detail
• Excellent oral and written communication skills
• Exceptional active listening skills
• Ability to become proficient in the areas of ACA, Get Covered NJ and NJ Family Care

Required Education and Experience:

• Bilingual in English and any of the following: Spanish, Chinese, Portuguese, Arabic or Haitian Creole
• Minimum of three years’ experience in providing excellent customer service
• Associates degree from an accredited college or university
• Experience working with low‐ and moderate‐income individuals and communities
• Demonstrated ability to work independently and in a team environment
• Experience working in a data-driven environment and a proven track record of achieving performance targets is preferred
• Knowledge on Health Care Insurance options preferred.
• Knowledge on The State Market Place and NJ Family Care preferred.
• Experience working with nonprofit organizations, community groups and/or government programs strongly preferred;
• Must have own car, valid NJ driver’s license, and insurance.
• Access to reliable internet

Hours: Full Time (some Saturdays and evenings required)

Office Location: 165 Halsey Street, Newark NJ 07102

MUST be able to drive: Mercer, Middlesex, Passaic, Union, Bergen and Essex Counties