Operations Associate

ORGANIZATIONAL PROFILE

Ayuda is a 501 (c)(3) nonprofit organization dedicated to providing direct legal, social and language access services, education, and outreach to low-income immigrants in the Washington, DC metropolitan area. Since 1973, Ayuda has provided critical services on a wide range of issues, in the process acquiring nationally recognized expertise in several fields including immigration law, language access, domestic violence and human trafficking. Ayuda has office locations in Washington, DC, Silver Spring, MD and Fairfax, VA.

WHY YOU WANT THIS JOB?

Because, just like everyone at Ayuda, you believe:

• In seeing communities where all immigrants succeed and thrive in the United States.
• In the overall success of our organization and all our programs.
• That families should be healthy and safe from harm.
• That all people should have access to professional, honest, and ethical services, regardless of ability to pay or status in this country.
• That diversity and equality make this country better.

WHAT WILL THIS JOB ENTAIL?

Technology & Equipment

• Take the lead on responding to requests to Operations team; track requests and tickets through Monday.com.
• Lead equipment and software license tracking.
• Coordinate and install new tech hardware when it arrives at the office.
• Coordinate with IT provider to set up new computers and computers; receive and test the set-up and ensure new employees are able to log on and use them.
• Set up new employee accounts.
• Support Data Team with case management software.
• Support Operations Manager with staff trainings on Ayuda software.

Facilities and Maintenance

• Oversee and support special operations projects in our D.C., Silver Spring, and Fairfax offices.
• Receive incoming postal mail for Admin Headquarters.
• Support space planning needs, including project management support for office moves and vendor/cost analysis for vendors needed to set up and maintain offices.
• Support intake specialists with any issues that come up with Ayuda’s physical office spaces.

Purchasing/Vendors/Financial Reconciliation

• Procurement process: Review existing vendors annually and find new vendors as needed.
• Manage Operations credit card: purchase office supplies and other necessary items, maintain receipts and disbursement forms, reconcile credit card each month.

HOW DO YOU KNOW IF YOU CAN DO THIS JOB?

Eligibility: Must be legally able to work in the United States and maintain proper work authorization throughout employment.

Must be able to meet the physical requirements of the position presented in a general office environment. Satisfactory results from a background check to include criminal history and a search of the employee’s name against a national registry of sex offenders.

While the position includes virtual workdays, the Operations Associate will be required to travel to our three office locations within the DMV area on designated days each month, all of which are accessible by public transportation.

The following qualifications are the qualities, experiences, and skills we seek in a candidate.

Candidates who don't feel that they meet every single qualification, but who still believe they’d be the right fit for this role, are encouraged to consider applying! We're eager to meet people that believe in our mission and can contribute to our team in a variety of ways -- not just candidates who check all the boxes.

Education/Experience/Skills:

Required:

• High School diploma or GED
• 2+ years of related experience
• Experience in IT support, office management, and/or facilities maintenance
• Strong problem-solving skills and a penchant for using them
• Exceptionally organized
• Strong communicator who asks great questions
• Works well with people of all backgrounds, personalities and work styles
• Sound judgment, particularly around technology matters such as confidentiality and security
• Ability to communicate with kindness, flexibility, and good humor
• Detail oriented, with the ability to manage multiple tasks in parallel on an ongoing basis
• Strong customer service skills
• Highly developed interpersonal and customer relationship management skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Highly proficient in Microsoft Office
• Prowess for troubleshooting simple IT questions; strong googling skills

We are proud of the benefits we can offer that include:

• Platinum-level medical insurance plan 100% employer-paid
• Dental and vision insurance 100% employer paid
• Long-term disability insurance 100% employer paid
• Life and AD&D insurance 100% employer paid
• Pre-tax 401(k) with Employer match on first 3% of salary
• Vacation Days: 21 days per year until year 3, 27 per year in years 3-7 and 33 days per year after 7 years employment
• New employees begin with 8 days of Health & Wellness (sick) leave and accrue an additional 5 hours per pay period plus emergency medical leave up to 12 weeks per year
• 12 weeks paid parental leave/family leave
• 24 days paid holidays and staff wellness days, including Winter Break the last week of the year
• Job-related professional development fees (including annual state bar dues and professional memberships)
• Flexible work schedules

This position is non-exempt for overtime purposes.

Employees with federal student loan debt may be eligible to apply for Public Service Loan Forgiveness through the Department of Education. For more information, go to https://myfedloan.org/borrowers/special-programs/pslf.