Partnerships Operations Coordinator Salary: $82,356

The Partnerships Operations Coordinator serves as a core member of the Partnerships team. This position is responsible for maintaining the donor database and ensuring strong data integrity, supporting the partnerships team with administrative and operational tasks, and assisting with the prospecting of new donors and the stewardship of existing donors. This role is vital in ensuring a positive donor experience, as well as the day-to-day functions of the team as a whole.

Core Responsibilities

• Data Management: Manage the entry and upkeep of donor data through a variety of platforms, and ensure the ongoing hygiene of data and the integrity of reporting and analytics in the database. Work with the Finance, Communications, Operations, and Programs teams to ensure ongoing reconciliation of the donor database.
• Design: Help create and execute systems of data to make the organization more efficient. Play a central role in setting up a new CRM and migrating data out of CiviCRM and into the new database.
• Donor Stewardship: Manage donor invoices, pledge agreements, and donor administrative requests. Create acknowledgment letters in a timely and consistent fashion. Manage donor email inquiries through the central donation email, and service donor requests for changes to their ongoing donations.
• Prospecting: Conduct donor research and fact-finding to support donor cultivation efforts by the Partnerships Team.
• Operations: Maintain and update clear documentation for donation and data processes. Ensure the organization of all Partnerships-related files, support note-taking, and assist with project management of ongoing team priorities.
• Solicitations: Support the Director of Partnerships with the execution of online fundraising campaigns and special fundraising initiatives.

2025 PRIORITIES

• In collaboration with the Director of Partnerships and a CRM consultant, help to design, set up, and migrate our data to a new CRM
• Support the cleanup of historical donor data
• Solidify processes and systems for donor acknowledgments and organizational best practices for donor stewardship of monthly and grassroots donors

Requirements

Areas of Expertise

• Minimum 3 years experience managing and/or administering a donor or sales database
• Proficiency in project management and project management tools
• Strong background in administrative or operational support
• 3-5 years in donor stewardship and fundraising support services

Skills

• Experience and ability to work effectively and efficiently in a remote work environment
• Deep understanding of data systems and the ways that data entry affects a development or fundraising program
• An understanding of data reporting, visualization, and analytics
• Ability to manage and organize information from a variety of different sources and platforms
• Flexibility and adaptability to adopting a variety of technological platforms
• Tech-savvy with an understanding of software and SAAS tools such as Excel, Box, and Google Office
• Strong discretion and ability to hold highly confidential and sensitive information and data with discretion
• Strong written and verbal communication skills
• Basic research skills
• Strong organizational skills

Organization-Wide Requirements

The shared expectations for all staff include alignment with UAF’s organizational values, commitment to equity and inclusion, and adherence to policies and procedures.