Receptionist

Make the Road New York (MRNY) builds the power of immigrant and working-class communities to achieve dignity and justice through organizing, policy innovation, transformative education, and survival services. Make the Road New York operates community centers in Bushwick, Brooklyn; Jackson Heights, Queens; Port Richmond, Staten Island; Brentwood, Long Island and White Plains, Westchester County. With a membership of 27,000, MRNY tackles the critical issues facing our communities, including workplace justice, tenants’ rights, immigrant rights and civil rights, TGNCIQ justice, public education, health care access, and immigration reform. (TGNCIQ = transgender, gender non-conforming, intersex and queer). MRNY is a newly unionized workplace, currently negotiating its first Collective Bargaining Agreement.

MRNY is a multi-service organization. Our member-led organizing committees -- which work on the issues named above -- implement strategies to combat shared problems, and develop leadership and the capacity for civic participation. We also provide an array of high-quality bilingual services: We offer English for Speakers of Other Languages (ESOL), Spanish-language literacy, computer literacy, citizenship preparation, and in-school and after-school youth programs. We have a robust legal program that offers direct representation across a spectrum of practice areas, including employment law, immigration law, housing and benefits, and TGNCIQ civil rights; we also take on impact litigation as a strategy for achieving broad change. Our health program offers facilitated enrollment into health insurance programs and SNAP benefits, a community health worker home visit program, nutrition education and emergency food pantries, health care navigation, and more."

Current Opening

This position will work closely with our Brooklyn Office Manager and Brooklyn Administrative Team. The candidate must be a patient and caring professional. Reliability, professionalism, and confidentiality are crucial to this role. This position will join our Admin Team to support various events and other administrative tasks that may arise. The Brooklyn Receptionist is responsible for providing secretarial, clerical and administrative support in order to help maintain the overall day-to-day operations in our office in an effective and efficient manner. The receptionist will ensure the safety and security of the office at all times.

Key Responsibilities but not limited to:

• Answering the phone in a cheerful and polite manner
• Receiving guests with a smile and treating them with respect
• Data entry in a timely fashion with attention to detail; Making appropriate referrals for clients on Salesforce
• Processing membership dues payments, rent payments, monetary donations and make the appropriate receipts and add the payments on Salesforce
• Assisting staff/members with job requests - ex: copying faxes, mailing etc.
• Organization and general maintenance in the office - Replenish supplies all around the office

Requirements:

• Eligible to work in the U.S
• Required to be fully vaccinated with an FDA approved COVID-19 vaccine prior first day of employment.
• Educational Level Requirement - High school diploma
• Must have at least 2 years of previous experience working in an office setting or strong background in customer service
• Possess a commitment to collective action and community organizing.
• Bilingual English/Spanish
• Have experience working in a multi-cultural and multi-ethnic work environment

Job Competencies:

• Self-starter with strong organizational skills and strong attention to detail
• Be highly professional and team oriented with a passion for excellence and eagerness to help the department meet our goals.
• Ability to multi-task, prioritize, and complete assignments under strict deadlines with minimal supervision in a fast paced environment.
• Ability to work under pressure required.
• Have a working knowledge of spreadsheets, Microsoft Office suite, and using a database (ideally Salesforce) for data entry.
• Flexible work schedule, some weekends required
• Strong verbal and written communication skills
• High level of accountability and initiative

Salary and Benfits:

MRNY offers an excellent benefit package including health insurance, 401K, and generous paid vacation, sick, personal days. The hourly rate for this position is $18.72

How to Apply:

Please attach your resume and cover letter and submit all documents to the Make the Road New York career center.

Make the Road believes that social change is best achieved through grassroots community-based organizing that flows directly from and engages the community demanding the change. As a membership-based organization, we are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, criminal history, or Veteran status. We strongly encourage those from historically excluded groups to apply.