Program Associate

Urban Adamah is an educational farm and community center in Berkeley, California that integrates the practices of Jewish tradition, mindfulness, sustainable agriculture, and social justice to build loving, just, and sustainable communities. We provide training Programs, educational workshops, and community celebrations for more than 10,000 visitors annually.

ABOUT THE ROLE

The Program Associate will support our single-day and longitudinal programs through administrative, logistical, and community care work. The Program Associate will play a key role in preparing the site, fostering a welcoming, safe and inclusive community for our program participants, and maintaining a highly organized and personalized approach to all tasks. The Program Associate will have weekend and evening availability, with a focus on weekday evenings.

RESPONSIBILITIES

Event & Program Registrar

• Administer Urban Adamah community inquiries and support, including the info@ email address
• Monitor and report on event registration and event enrollment
  • Track enrollment/ticket sales
  • Track registration and waitlists
  • Send weekly report
  • Flag low enrollment to Marketing Manager and Department Directors
• Track and receive logistical needs for community & educational programs
• Administer Scholarships
  • Track scholarships from request to evaluation to offer/decline to acceptance/decline
  • Maintain FAQ about our scholarships and process
  • Manage communications regarding scholarships

Community Care & Longitudinal Program Support

• Lead welcoming, grounding, and closing for program participants
  • Check people into events and greet them at the door
  • Lead program introductions: ground in Jewish & farm time, introduce facilitators
  • Gather and organize informal qualitative feedback at the end of programs
• Manage Residential Building logistics for longitudinal program participants and rentals
  • Coordinate and execute move into and out of Residential Building
  • Facilitate communal living conversations with participants
  • Stock and track Residential Building supplies (art/Jewish ritual/first aid, etc.)
  • Stock and track Residential Building linens, do laundry/fold
  • Manage and track Residential Building sundries
• Manage community connection between community members and longitudinal program participants
  • Maintain resource sheets for affinity connections
  • Evaluate if longitudinal participants have connected with community or need assistance
  • Link them with local resources when needed
• Serve as community care coordinator for our young adult longitudinal program participants
  • Help to foster a welcoming, safe and inclusive community
  • Build rapport with program participants through regular interactions and check-ins and provide a consistent presence as a resource
  • Assist the Young Adult Programs Manager in the planning of programming that fosters a sense of community for young adult participants throughout their time on the farm
  • Offer guidance to program participants on a wide range of issues, including social and communal dynamics, and refer participants to the appropriate people and community resources for additional support when needed
  • Understand and follow program policies and procedures, and help participants meet community standards
  • Maintain clear and professional boundaries with participants
• Track and improve on community and program participant feedback, questions, and needs through correspondence during programs and events, answering questions as needed

Cross-Departmental Event Production with a focus on Community & Educational Programs

• Receive and assess public program proposals based on our established assessment rubric for program management and execution
• Administer execution of workflows with public program partners at Director’s approval
  • For collaborative programs that involve external partners, Associate will coordinate and negotiate pricing, revenue sharing, and contracting
• Manage site safety as the lead when solely on site and during weekend/evening longitudinal programming
• Use platforms such as Salesforce, Eventbrite, and WordPress to create and manage digital ticketing systems for events, with support from the Events Associate
• Administer and assist with logistics coordination for onsite activities, staffing needs, including creating a logistics plan for events and educational programs in support of the Events Associate
• Administer post event (/program) surveys and collating data returned
• Administer internal evaluation of program successes and shortcomings to ensure ongoing program development and enhancement

ABOUT YOU

You are passionate about Urban Adamah’s mission and have the background and experience to support your team’s work with Administrative and Community Care excellence.

You are able to think quickly on your feet and have the interpersonal skills to connect with a diverse array of individuals. You take pleasure in helping people to feel welcome and cared for, and you have the attention to detail and personal motivation to make administrative work flawless and comprehensive.

We are open to applicants with varying levels and types of experience, provided that the applicant displays the skills required to successfully execute the job described above. You might be a good fit if you possess/demonstrate the following.

COMPETENCIES AND STRENGTHS

Administrative & Organizational Excellence

• Self-starter: You thrive in environments where you get to hold the operationalization of your assigned workload
• Excellence in organization: You are highly organized, able to track and execute on multiple projects and tasks simultaneously, and are detail oriented
• Prioritizing: You are comfortable maintaining multiple channels of communication (text, email, phone, Slack) and independently managing your workflow to keep projects on track
• Tech-savvy: you are very comfortable with Google Suite, Microsoft Office Suite, Slack, Asana, and database systems like Salesforce (knowledge of additional tech systems is a bonus)

Self-Awareness & Partnership:

• Ownership: You take broad responsibility for your work and approach tasks and priorities with a critical mindset
• Openness: You regularly seek, incorporate, and share new information and feedback
• Balanced: You demonstrate a good balance of self-confidence and humility, able to name and make the most of your strengths, and open to feedback that will lead you to grow and develop as a professional
• Commitment to diversity, equity, and inclusion: you value the diversity of insight, perspective, and experience brought by people from diverse backgrounds. You are committed to reflecting on and addressing inequities stemming from privilege and oppression in your community

Customer Service, Communication, & Collaboration:

• Possess strong interpersonal skills: You communicate and collaborate well with a range of colleagues and other stakeholders
• Collaborative: You enjoy learning from and with talented colleagues, and are excited to be part of the success of the whole organization
• Customer service oriented: You appreciate the powerful impact of providing prompt responses to support inquiries, meeting people’s needs proactively, and treating staff and other community members with respect and care

Strategy & Problem Solving:

• Adept at planning: You think ahead and can plan for projects or tasks several months in advance
• Problem solver: You enjoy problem solving, seeing it as an opportunity to connect with and support others and the organization
• Analytical: You are a critical thinker with a high level of analytical/interpretive thinking and problem-solving skills.

EXPERIENCES THAT COULD LEAD TO YOUR SUCCESS

• Relevant experience in either for or not-for-profit environments
• Demonstrated ability to create and manage well-functioning organizational systems
• Demonstrated ability to create warm, welcoming and inclusive environments for a ride range of people, including young adults
• Familiarity with Jewish calendar, customs, and rituals

PHYSICAL DEMANDS OF THE POSITION

The physical demands listed below are representative of those that must be met by an employee in this position. Some accommodations may be made to enable people with disabilities to succeed in the role:

• Typing, writing, reading, hearing, and speaking
• Standing and walking for several hours, as well as sitting, squatting, crawling, climbing, and lifting up to 40 lbs.