Salesforce Administrator

PRIMARY JOB FUNCTION

We are seeking a skilled Salesforce Administrator to join our team. The ideal candidate will have a strong foundation in Salesforce administration and configuration, along with experience providing user support and troubleshooting. This role will be responsible for maintaining and enhancing our Salesforce instance to meet the evolving needs of our organization, as well as providing day-to-day support to Salesforce users.

CORE RESPONSIBILITIES

• Serve as the primary point of contact for Salesforce user support, including resolving user issues, answering questions, and providing guidance on Salesforce best practices.
• Configure and customize Salesforce to meet business requirements, including creating custom objects, fields, workflows, and reports.
• Collaborate with stakeholders to gather and analyze business requirements and translate them into Salesforce solutions.
• Conduct user training sessions and create documentation to promote user adoption and proficiency in Salesforce.
• Perform data management tasks, including data imports, deduplication, and validation to ensure data integrity and accuracy within Salesforce, as well as consistency across systems.
• Manage user roles, profiles, permission sets, and sharing settings to ensure data security and compliance.
• Analyze and interpret data from Salesforce to support business operations and decision-making using Microsoft Power BI.
• Support ad hoc data analysis requests and present findings to stakeholders.

QUALIFICATIONS

• Minimum of 2 years of hands-on experience as a Salesforce Administrator, with a focus on user support and implementation.
• Strong understanding of Salesforce configuration, including custom objects, fields, flows, and reports.
• Deep understanding of Salesforce functionality, including Sales Cloud, Service Cloud, and Lightning Experience.
• Demonstrated ability to be a team player, with a collaborative mindset and willingness to assist colleagues as needed.
• Excellent communication and interpersonal skills, with the ability to effectively communicate with users at all levels of the organization, and translate technical concepts for non-technical audiences
• Strong analytical and problem-solving skills, with a focus on providing timely and effective solutions to user issues.
• Strong detail-orientation with a proclivity for data accuracy.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Salesforce Administrator certification required; additional certifications preferred.
• Working knowledge and experience in Einstein preferred.
• Experience with data analysis in Microsoft Power BI preferred.

LOCATION

HPN is a remote company. Employees may work from anywhere in the contiguous 48 states while staying fully engaged with their team and the broader company through virtual collaboration tools and regular online meetings. Occasional travel is required for in-person meetings, conferences, or team-building events to foster strong relationships and ensure alignment with key initiatives. The ideal candidate should be prepared to work from their home, have a dedicated office, and be comfortable balancing virtual communication with the ability to travel as needed for business purposes.

COMPENSATION

Salary: $96,000 (min)-$120,000 (mid). Commensurate with education and experience with a bonus potential.

BENEFITS:

15 vacation days, 12 sick days, 12 paid holidays, paid personal day, medical, dental and vision insurance, health savings account, flexible spending account, dependent care flexible spending account, retirement, and savings plan/401(k) match, group life insurance, short- and long-term disability, parental leave, sabbatical leave, professional development and much more!

TO APPLY:

Please submit a resume and a thoughtful cover letter detailing your interest in this opportunity and your relevant skills and expertise.

ABOUT THE HOUSING PARTNERSHIP NETWORK

Housing Partnership Network (HPN) is an award-winning membership network of 100 of the nation’s leading affordable housing and community development nonprofits. Through practitioner-driven peer exchange, policy and innovation, the Housing Partnership Network’s mission is to leverage the individual strengths and mobilize the collective power of our member organizations. Our vision is that all people live in vibrant and inclusive communities where access to affordable homes creates opportunity and economic mobility.

Since our founding in 1992, HPN has collectively served over 12.8 million people; developed, rehabilitated, or preserved about 470,000 affordable homes; and launched 14 successful social enterprises. Our work has been recognized with honors including the MacArthur Award for Creative & Effective Institutions and Wells Fargo NEXT Award for Opportunity Finance for its ongoing leadership and innovation in affordable housing and community development. HPN represents a new breed of entrepreneurial nonprofit that combines a mission focus with business acumen to achieve ambitious social outcomes. The hallmark of HPN’s member‐driven approach is:

• Peer Exchange among the senior leaders of HPN member organizations who share knowledge and ideas to advance best practices in the field.
• Policy and Advocacy to strengthen the impact, scale, and sustainability of the sector.
• Innovation R&D is borne from ideas surfaced through peer exchange which HPN staff explore and test.
• Social Enterprises that HPN and members develop together are launched to address current affordable housing and community development challenges and advance innovative solutions.

Learn more at www.housingpartnership.net.

OUR COMMITMENT TO DIVERSITY AND EQUITY

HPN is committed to creating a diverse and equitable environment and is proud to be an equal opportunity employer. HPN recruits, employs, trains, compensates, and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other protected status. We believe that the more inclusive we are, the better our work will be. We aspire to build a diverse team, one that better reflects the people and communities we serve. Applicants who contribute to this diversity are strongly encouraged to apply.

WE VALUE

• Collaboration We are a true network. We believe in the power and benefits of broad engagement, empowerment and collaboration.
• Connection We actively build relationships that connect people, ideas, and organizations to forge new paths for improving communities.
• Racial Equity

We are committed to diversity, equity and inclusion at HPN, and helping members advance initiatives that dismantle long-standing systemic racial biases and discrimination to achieve economic and social justice.

• Inclusion We recognize our power comes from the collective and cooperative nature of our work, based on an environment that is inclusive of diverse experiences, backgrounds and perspectives.

Respect - We are open, honest, and respectful in all of our interactions which strengthens our relationships, our mission, our work with colleagues and members, and ultimately the lives of the people we all serve.

Transformation - We work with our members to transform our industry by creating systemic solutions to help people who live in our communities to thrive.