PT Bilingual Help 365 Bronx Case Manager

JOB DESCRIPTION

Part-Time Bilingual Help 365 Bronx Case Manager (English/Spanish) Location: Bronx, NY

New York Common Pantry is one of the city’s largest hunger relief organizations, providing food assistance, case management services, senior food provision, nutrition education, and hygiene services. We are a dynamic, mission-driven organization experiencing rapid growth and expansion.

NYCP is a poverty-fighting organization that reduces hunger and promotes dignity, health, and self-sufficiency by using a holistic approach to reach over 122,000 distinct people -- over 729,000 visitors each year. Last year, we served over 11 million meals. Through an array of programs that we offer, we look to establish long-term stability for those we serve.

The Part-Time Bilingual Help 365 Bronx Case manager will meet with new individuals/families and existing Pantry Members to process intakes for the Choice Pantry Bronx program. The Case Manager will provide the membership cards and orient the members on the rules and regulations of the program. During the intake or re-certification process the case manager will also conduct screenings for entitlements and/or benefits; assist with acquiring benefits such as Food Stamps, Medicaid, Public Assistance, or Social Security Supplemental Income or make employment referrals; confirm acquisition of benefits and/or entitlements; and provide assistance with accessing the appropriate resources to prevent families from being evicted from their homes.

The Part-Time Bilingual Help 365 Bronx Case Manager will report to the Help 365 Bronx Senior Case Manager at our Hoe Ave location. This is a Part-Time position, the schedule for this position consists of Tuesday through Saturday from 12:00 AM to 4:00 PM, up to 28 hours a week.

Responsibilities:

• Process Intakes for all new clients of the NY Common Pantry and provide emergency food assistance.
• Screen all new clients using ACCESSNYC benefits calculator to assess eligibility for public benefits and/or entitlements.
• Negotiate which public benefits and/or entitlements will be acquired through Help 365 case management services.
• Confirm receipt of benefits and/or entitlements for each client, including Food Stamps applications through the Human Resources Administration.
• Accurately enter data into all data tracking spreadsheets maintained by Help 365 Bronx.
• Provide first-time emergency pantry assistance.
• Maintain and enter new Pantry Memberships for ongoing supplemental food assistance.
• Proceed with recertification and re-screening of benefits for Pantry Members annually.
• During pantry distribution, address membership card issues that may arise, i.e. missing cards or inactive membership cards.
• Enter accurate and timely case records in the client database.
• Other responsibilities as assigned.

Qualifications:

• A Bachelor’s degree in Social Work/Human Services or equivalent experience is preferred.
• Full professional proficiency level in English and Spanish is required.
• Strong knowledge of public benefits/entitlements and systems.
• Highly organized knowledge of case management databases is a plus.
• Proficient with Microsoft Office Suite, and Google Drive.
• Strong data entry and spreadsheets skills, and the ability to learn new software quickly.
• Proficient clerical skills, including typing at a minimum speed of 25 words per minute.
• Comfortable working with diverse populations.
• Ability to multi-task and work in a highly trafficked area.
• Strong customer service and interpersonal skills are required.
• Commitment to helping the communities in need and NYCP’s work and mission.

This is not an exhaustive list of all responsibilities, duties, skills, efforts or requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. This description does not constitute a contract of employment and NYCP may exercise its employment-at-will rights at any time.

New York Common Pantry is an Equal Opportunity Employer and is committed to providing equal employment opportunities to you without regard to race, creed, color, religion, national origin, sex, sexual orientation, pregnancy, marital status, age, veteran status, medical condition or disability, genetic information, gender identity, or any other protected status under federal, state, or local law.

Pay: $21.50/hour

PI259405728