Lead Program Coordinator, Artificial Intelligence (AI) Program

Program Overview

ICIC is the discovery and implementation partner for a (to-be-announced) national AI program that aims to make AI more accessible for small businesses. This effort, in collaboration with a corporate partner, will help entrepreneurs by providing them with the resources and tools to effectively leverage AI to improve operational efficiency and overall business outcomes. Program development, which is ongoing, will leverage data gathered from focus groups and a nationwide survey that ICIC conducted to gather information on small businesses’ usage and impressions of AI. The program is slated to roll out in 2025 with a series of in-person events and other engagements across the country.

The AI Program is housed under ICIC’s Data Strategy & Innovation (DSI) department, which is principally responsible for developing, launching, and incubating strategic new programs and initiatives at ICIC.

Position Summary

The AI Lead Program Coordinator will manage the development, launch, and ongoing operations of the AI Program. Specific responsibilities include: coordinate between internal teams, program sponsor, and external partners to ensure smooth program execution; project manage all aspects of the program’s development and launch, including curriculum development and key marketing and announcement activities; plan and execute program events and operations, including participant recruitment, in-person roadshow events, overall program curriculum, and day-to-day participant communications; and manage collection and tracking of program impact data. Additional responsibilities will include supporting other initiatives under the banner of DSI (e.g. BFG) as needed.

This is a full-time remote position. We are currently recruiting candidates from the following states: AL, AR, CA, CO, CT, DC, DE, FL, GA, IL, KY, MA, MD, MI, NC, NJ, NY, OH, OR, PA, TX, and VA.

Essential Duties and Responsibilities:

• Program Development & Marketing (20%)
  • Working closely with DSI leadership, manage and execute AI Program project plan, which details the timeline for development and launch activities;
  • Coordinate with AI Program curriculum developers (external AI experts) to ensure timely buildout of curriculum;
  • Support the development of program enhancements to drive sustained impact;
  • Working closely with ICIC’s Marketing & Communications team, manage the rollout of key program marketing materials, including press releases, website content, and recruitment collateral; and
  • Working closely with DSI leadership, play lead role in executing the integration of AI education into other programs at ICIC.
• Events Coordination (20%)
  • Lead planning of AI program-related content at the ICIC Annual Conference (first half of 2025)
  • Work closely with DSI leadership and our corporate partner to plan and execute in-person roadshow events to kick off program in at least six markets across the country in 2025; and
  • Manage participation of key event speakers, including elected officials and sponsors.
• Program Management & Recruitment (30%)
  • Lead and facilitate weekly internal program coordination meetings;
  • Manage recruitment of small business participants for the program, including developing and executing outreach strategies (e.g. email campaigns, social media, etc.);
  • Coordinate execution of program curriculum, including organizing the recruitment and participation of instructors and coordinating program activities, which could involve workshops and networking gatherings; and
  • Manage day to day communications with small business participants to help them navigate the program curriculum effectively.
• Relationship Management (20%)
  • Manage relationship with program sponsor, including organizing and facilitating regular planning meetings;
  • Act as main point of contact between program sponsor, external partners, and small business owners; and
  • Engage and build relationships with existing and prospective community partners (e.g. chambers of commerce, unions, etc.) to enhance program activities and impact.
• Data Management and Reporting (10%)
  • Manage collection and tracking of applicant data on our CRM tool to ensure high levels of data integrity;
  • Work with DSI team to gather impact data for the program and design surveys to collect participant feedback;
  • Manage data requests from program sponsors and other key stakeholders.
• Other duties as assigned

Qualifications

The successful candidate is a detail-oriented, flexible self-starter with a strong potential for growth and has at least four years of work experience. In addition, this person should be comfortable working in a fast-paced and hard-working environment. This person will be inspired by ICIC’s mission and work and passionate about supporting small businesses in need of resources to help them grow. The ideal candidate will have:

• A bachelor’s degree and 2-3 years of work experience in economic development, marketing, program management or a related field OR 5+ years of work experience in economic development, marketing, program management or a related field
• Proficiency in Microsoft Office Suite and Excel required
• Proficiency in Salesforce and Alchemer is preferred
• Familiarity with AI tools and platforms, such as ChatGPT, Grammarly, Adobe Firefly, and Intuit Assist
• Strong organizational skills and attention to detail
• Demonstrated experience professionally navigating external relationships with customers, clients, donors, major partners, and/or sponsors
• Strong data presentation, written, and oral communication skills
• Strong problem solving, critical thinking, organizational skills and attention to detail
• Ability to communicate in a professional manner with external and internal customers
• Flexibility with competing priorities and ability to manage multiple tasks and meet deadlines
• Ability to work independently while also having a demonstrated capacity for collaboration and teamwork (e.g., working with other departments to complete cross-functional projects)
• Excellent multi-tasking and prioritization skills, including problem-solving and overcoming challenges
• Ability to travel up to 15% of year, nationally