Assistant Director, Training Systems - JFNA

Title: Assistant Director, Training Systems

Department: Public Affairs - Washington, DC Office

Reports to: Director, Programs and Training, Center on Aging, Trauma, and Holocaust Survivor Care

Location: Washington, DC, New York City, NY, or Remote

Job Type: Full-Time (Hybrid or Fully Remote)

Organization Overview:

The Jewish Federations of North America (“JFNA”) consist of 146 Jewish Federations and dozens of Network communities which collectively raise and distribute more than $3 billion annually to support flourishing Jewish life and the needs of the Jewish people in their home communities and around the world. The Jewish Federation system, among the top 10 charities on the continent, leads the largest network of volunteer and professional leaders who build and sustain Jewish communities that are healthy, safe, caring, welcoming and inclusive, educated and engaged, involved in the broader community, and deeply connected to Israel and the global Jewish people.

The Center on Aging, Trauma, and Holocaust Survivor Care (“Center”), housed within JFNA, is a leading voice in the U.S. on the person-centered, trauma informed (PCTI) approach and support services for Holocaust survivors, diverse older adults with a history of trauma (e.g., immigrants, veterans, LGBTQ+ individuals), and their family caregivers. We advance PCTI programming nationwide by issuing grants to local Jewish and non-Jewish social services agencies to implement innovative projects, providing technical assistance and capacity building to subgrantees and the aging network at large, and advocating on behalf of the needs of vulnerable older adults.

Position Summary:

The Center will launch its first online, asynchronous learning experience in the winter of 2025 titled, Person-Centered, Trauma-Informed Essentials for Aging Services. This course includes six hours of content composed of readings, videos, and exercises which include group discussions, reflections, scenarios, evaluations, and knowledge assessments. Through the course, the Center seeks to build capacity of aging services professionals and volunteers to provide PCTI support for older adults with a history of trauma and their family caregivers.

Key responsibilities of the Assistant Director include 1) launching and maintaining all aspects of this new course; 2) managing the Eurekos Learning Management System; 3) ensuring effective learner engagement and compliance; and 4) supporting the Center’s educational programs and training initiatives. Course success will be measured by a combination of course completion, learner satisfaction, and increased engagement metrics.

Key Responsibilities:

Management & Oversight:

• Strategic Planning: Collaborate across teams to provide strategic guidance on the direction and growth of the Center’s educational programs and training initiatives, including but not limited to the Center’s new online course.
• Project Management: Develop and implement workplans, timelines, and staff assignments for the online course with the Director of Programs and Training.
• Financial Oversight: Create and manage the course’s budget, invoicing, and other finances in coordination with the Director of Programs and Training and the Advisor, Financial Oversight.
• Supervision: Recruit, hire, collaborate with, and oversee vendors/consultants working on the course, ensuring the quality and timeliness of projects.
• Operations: Develop and implement standard operating procedures (SOP) for the course and draft a corresponding SOP manual.

Enrollment & Certification:

• Manage Learner Enrollments: Oversee and streamline the enrollment process, ensuring accurate data entry and tracking within the Learning Management System (LMS) and Salesforce CRM. Work on integrations between the LMS and CRM.
• Monitor Learner Progress: Track learner progress and assist with timely course completion through both paid and free courses.
• Automate Communications: Develop and manage automated emails for registration, engagement, and course completion, including reminders and follow-ups.
• Certification Tracking: Develop and maintain systems for tracking Continuing Education (CE) awards and ensuring JFNA compliance with certification requirements.

Learner Support:

• Technical Assistance: Respond promptly and empathetically to learner technical requests and issues, adhering to PCTI standards.
• Support Systems: Develop and maintain support systems, including ticketing and reporting mechanisms, to manage and resolve learner inquiries efficiently.
• Escalation Protocols: Establish escalation paths for resolving complex learner issues, ensuring they are tracked and addressed in a timely manner.
• Partner Communication: Collaborate with organizational partners to handle registration requests and resolve any related issues.

Course Management:

• Content Updates: Identify and implement updates to content in coordination with Center researchers and based on learner feedback and performance data.
• Course Maintenance: Implement course updates in the LMS, working closely with subject matter experts to ensure content accuracy and relevance.
• Quality Assurance: Regularly review courses for consistency, compliance, and technical functionality, making necessary adjustments.
• Content Protection: Work in consultation with colleagues to copyright the course.

Reporting & Analytics:

• Learner Engagement: Monitor and report on learner engagement, analyzing trends and identifying areas for improvement.
• Performance Metrics: Prepare and present detailed reports on key performance indicators (KPIs), such as learner satisfaction, course completion rates, and technical issue resolution times.
• Grant Compliance: Compile data and insights for grant reporting, demonstrating the impact and effectiveness of the educational programs.

Qualifications:

• 5+ years of relevant experience
• Experience in LMS administration (preferably Eurekos) and Salesforce.
• Proficiency in Microsoft Office Suite
• Experience in developing systems for tracking information
• Knowledge about best practices in adult online education
• Ability to identify and analyze problems and recommend solutions
• Strong organizational and communication skills
• Strategic, critical, and independent thinker
• Excellent project management skills
• Professional, collaborative, and detail-oriented self-starter
• Interest in aging and trauma and a commitment to helping Holocaust survivors, older adults with a history of trauma, and family caregivers
• Ability to occasionally travel domestically

Compensation and Benefits:

JFNA offers a comprehensive benefits package (medical, dental, vision, FSA), including a defined contribution plan, generous vacation policy, paid legal and Jewish holidays, life insurance, generous parental leave policies and flexible remote work practices. Additionally, we offer voluntary learning programs throughout the year in subjects of interest to our staff.

While the employee may work out of JFNA offices in New York City, NY or Washington, DC, the position may be hybrid or fully remote depending on the applicant’s location. Funding for this position is contingent upon grant funding.

Salary Range: $70,000 - $80,000

To Apply:

Please send a cover letter, resume, one writing sample (no more than 3 pages), and contact information for three references to Aging@JewishFederations.org. In the subject line of the e-mail, write “Application for Assistant Director, Training Systems - [your full name].”

As an Equal Opportunity/Affirmative Action Employer, JFNA celebrates and welcomes people of all identities and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or other applicable legally protected characteristics. We are open to diverse and non-traditional candidates including older adults, retirees, and returnees to work.

JFNA is committed to providing reasonable accommodations to applicants with disabilities. Please indicate in your application if you need any accommodation for your interview.

Federation Applicants:

JFNA is committed to supporting local Jewish Federations and to identifying the best talent for the system. If a current Federation employee is hired for this role, we will work with the local Federation to ensure an appropriate timeline and communications strategy. We welcome initial confidential inquiries to learn more about the role; however, current Federation employees who move to a finalist round of interviews will be asked to communicate with the Federation about their candidacy.

• UPDATED DECEMBER 18, 2024