Director, Health Center Operations Training

The National Association of Community Health Centers (NACHC) is the national membership organization for the nation’s federally qualified health centers (also known as FQHCs or Community Health Centers). Health centers are nonprofit, community-directed health clinics that provide access to high-quality, culturally competent, and comprehensive care to people living in medically underserved areas. NACHC strengthens the health center movement through advocacy, training, and technical assistance, clinical and operations support. NACHC is committed to an equitable, diverse, and inclusive workplace.

NACHC’s Health Center Operations and Governance (HCOG) functional area strives to preserve, strengthen, and expand the health center movement. We do this by supporting the health center volunteer Boards of Directors and workforce with leadership development, operational performance improvement tools, and through the application of data to inform decision making and drive learning. We design, deliver, and evaluate health center training services with three guideposts in mind: content relevance, engaging instructional design, and leveraging partnerships. This ensures an impactful and practical learning experience that directly translates into a thriving health center for communities, patients, and employees.

Reporting to the Associate Vice President, Health Center Capacity Building, the Director, Health Center Operations Training will be responsible for the design, implementation, delivery, and evaluation of NACHC’s health center operations training and technical assistance (TTA) portfolio, which serves health center operations leaders with administrative oversight and leadership of human resources, clinic operations, health information technology, change management, and patient and staff engagement efforts. The Director will collaborate both internally and externally to produce relevant training and resources addressing health center operations and ancillary services tailored to support the improved operational performance of the health center and the professional development of the senior operational leaders in health centers.

Key Responsibilities:

• Lead the design, development, implementation, and evaluation of a comprehensive TTA portfolio focused on health center operations and ancillary services inclusive of:
• Maintain an understanding of health center operations TTA needs through reviewing data (e.g., needs assessment, etc), knowledge of current trends in operations and leadership approaches, and learning about issues impacting health center operational capacity.
• Develop and implement a strategic approach to health center operations training and technical assistance that reflects the evolving health care environment.
• Develop and/or manage the development of training curricula, tools, and resources for health center operations leaders.
• Ensure TTA products address key health center operational topics based on field-generated feedback from health center leaders.
• Ensure the TTA products are delivered using various modalities (e.g., elearning, cohort programs, training, etc.) and in alignment with adult learning principles.
• Cultivate and develop faculty for TTA programs – including health center operations leaders and administrators.
• Evaluate TTA activities and use feedback to refine and improve future programs.
• Contribute to business operations and financial stewardship for NACHC through leadership and project management for assigned portfolio.
• Lead grant proposal and budget development for area of focus.
• Manage the deliverable milestone and budget for grants related to area of focus.
• Participate in RFP/RFI development and review when appropriate.
• Provide oversight of contracting, invoicing and expenses management and workflow for assigned area of focus.
• Fulfill reporting requirements as designated by funders.
• Provide supervision of external consultants.
• Collaborate on marketing and communication about the assigned portfolio.
• Supervise, coaches and guides direct reports and engages as a member of the TTA Division’s supervisory team.
• Build an exceptional team who sets, monitors, adjusts and accomplishes goals and objectives in a measurable manner.
• Formulate plans, coordinate work, and ensure effective project accomplishment.
• Serve as a subject matter expert/senior liaison on health center operations.
• Serve as training faculty on health center operations.
• Serve as NACHC’s internal TTA senior liaison/subject matter expert working across functional areas to advise and inform programs impacting health center operations and ancillary services.
• Provide consultation and guidance to external training partners, including the Health Resources and Services Administration (HRSA), National Training and Technical Assistance Partners (NTTAPs), Primary Care Associations (PCAs) and other TTA providers including consultant or contracted faculty when appropriate.
• Contribute to NACHC’s overall programming and objectives
• Lead and/or contribute to NACHC Conference Program planning and delivery when content is focused on health center operations and ancillary services to include appropriate travel for in-person/hybrid conferences and trainings.
• Staff appropriate NACHC Committee(s), inclusive of consultation with committee chairs to devise agendas and meeting materials, prepare the chair for the meeting and board meeting report, and ensure follow up from the meeting.
• Serve on cross-functional teams as appropriate.

Skills, Knowledge, and Expertise

• Federally Qualified Health Center-specific operational knowledge and leadership experience
• Experience strategically establishing, maintaining and growing internal and external partnerships.
• Business acumen in the provision of training and technical assistance services
• Success with management, oversight and successful stewardship of resources
• People, program and project management, strategic leadership and organizational change management
• Exceptional written and oral communication. customer service and interpersonal skills
• Commitment to NACHC’s mission, visions and NACHC’s Strategic Pillars.
• Willingness to travel to 3-4 NACHC conferences annually and several regional events each year.