Assistant Residential Director - Domestic Violence Shelter

Summary:

Domestic Violence Shelter programs offer a comprehensive range of services including counseling, advocacy, intervention, and support to meet the needs of victims and their families. The Safe Horizon DV Shelter Program provides safe and confidential spaces for DV survivors and their children. We are committed to providing these services with empathy, compassion, professionalism, non-judgement, and respect. Our spaces respect survivors’ right to self-determination and focus on giving families and individuals the space, both emotional and physical, to heal from the victimization and trauma they have experienced.

Responsibilities:

• For Program and Client-Facing Staff: Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients.
• For Program and Supervisors Supporting Client-Facing Staff: Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Coach and guide staff in their client practice that reflects these approaches.

Essential Job Functions:

The Associate Director is responsible for assisting the Senior Shelter Director with the day-to-day operations of the shelter program. Specific duties include but are not limited to:

• Assist the Senior Shelter Director with managing and administering the shelter program from a trauma informed perspective that focuses on client centered practice (CCP) and vicarious trauma.
• Assist Senior Shelter Director with management and oversight of billing process including reaching expected utilization targets, managing expenses, monitoring of onsite resident resources; and accurate resident documentation (electronic and hard copies).
• Assist Senior Shelter Director with collaborations with internal departments to ensure the program runs efficiently (Training Department, Domestic Violence Administration, Human Resources, Development, Finance, Legal etc.) and developing partnerships with other community-based organizations, acting as a liaison to other organizations.
• Mediate onsite disputes, de-escalate heightened incidents strategically, and address grievances from a trauma informed perspective.
• Recruit, hire, coach, mentor and supervise staff, which includes understanding and responding to vicarious trauma (both for self and for staff members).
• Provide high quality bi-weekly individual and monthly group supervision to Supervising Residential Specialist staff that is reflective and prioritizes improvement of client centered practice skills and includes discussions about vicarious trauma.
• Oversight of the operations supervisors and entire Client Service (CSS) team to monitor daily activities, residential safety, focus on maintaining CCP skills, assisting residents in a client centered/trauma informed manner, addressing clients’ immediate needs, maintaining a safe and healing environment within the facility and implementing regular team building exercises and coaching in pursuit of positive staff morale and to obtain staff buy in.
• Develop, implement, maintain and perform quality reviews of applicable workflows for team member roles as it relates to schedules, shift tasks, intakes, registration, unit inspections, fire drills, discharge processes, program activities and personnel related tasks.
• Identify areas of improvement within the supervisory and CSS team and develop viable solutions/plans to implement under the direction of the Senior Shelter Director.
• Ensure the SRS and CSS schedule, trainings and certifications are tracked and maintained in accordance with agency and regulatory standards, including appropriate use and training of the temporary help agency employees.
• Complete annual staff performance evaluations and develop staff professional development plans by utilizing the agency’s performance management tools.
• Partner with Facilities Property Management (FPM) team, under the leadership and guidance of the Senior Shelter Director, to ensure that any health and safety concerns are highlighted, entered into the work ticket system, and resolved in a timely fashion.
• Other related duties as assigned.

Secondary Job Functions:

• Oversight and on-site supervision of the clinical team.

Supervisory Reports:

Provides direct supervision to Supervising Residential Specialist

Total Staff: (2)

Qualifications Requirement:

• Graduate degree in a Human Services or related field, plus a minimum of four years relevant experience operating a facility/and or working with domestic violence survivors. Must include at least one year of supervisory experience.
• Bilingual Spanish a plus

Knowledge and Skills:

• Knowledge of Microsoft Word and Excel, good oral and written communication skills
• Knowledge of and sensitivity to domestic violence, child abuse and neglect and sexual abuse
• Ability to maintain appropriate professional boundaries with residents and staff
• Utilization of Client Centered Practice (CCP) skills
• Ability to use neutral and non-judgmental language when responding to clients
• Understanding and responding to vicarious trauma
• Ability to engage with clients using a trauma informed perspective
• Must be flexible, patient and able to juggle multiple roles simultaneously

Other:

• Full time, some nights and weekends

Physical demands:

• This position has certain physical demand requirements, which include, but may not be limited to, remaining in a stationary position for long hours, lifting up to 20lbs, and climbing up to 6 flights of stairs.

Safe Horizon is committed to providing a reasonable accommodation to ensure individuals with disabilities can meet any physical demand requirement(s) of the position, or otherwise perform the corresponding task(s), where possible. If you require a reasonable accommodation, including to participate in the job application or interview process, please indicate this on your application questionnaire for next steps.

Technology Statement:

Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance.