Community Advocate/Support Staff

Legal Services Vermont is looking to fill a full-time position for a Community Advocate or Support Staff. We are an innovative non-profit law firm that provides civil legal services to a broad spectrum of low-income clients in a high-volume practice. Our advocates represent individual clients, participate in court clinics and staff our helpline to screen new clients and provide legal advice.Working closely with Vermont Legal Aid, we help low-income Vermonters resolve their civil legal issues.

We are seeking a Community Advocate/Support Staff member who will share responsibility for our front office, located in Burlington, as well as work on our statewide legal helpline. Duties include greeting clients and other members of the public, reviewing incoming requests for legal assistance, assessing basic legal issues, answering incoming phone calls and messages, conducting intake screenings for new cases, handling mail and other correspondence and messaging, coordinating with other staff members to support clients, supporting advocates with case activities, and assisting with other daily operations.

We are looking for candidates with strong interpersonal, spoken communication and writing skills, the ability to handle a large workload, a demonstrated commitment to community engagement and public interest work, the ability to work empathetically with low-income and marginalized communities, and a collaborative work style. Qualified candidates should be proficient in Microsoft Office applications and be comfortable with online office management systems, office machines and telephone systems, have the ability to work independently and collaboratively, and be sensitive to the diverse language and cultural needs of our clients.

We are an equal opportunity employer committed to building a diverse and culturally competent staff to serve our increasingly diverse client community.We encourage applicants from a broad range of backgrounds, and welcome information about how your experience can contribute to serving our client communities.

Base starting salary is currently between $42,480 and $48,200 depending on qualifications (scheduled to increase January 1, 2025), with salary credit given for relevant experience, and an excellent benefits package. The position is in-person in our Burlington office.

Application deadline is November 8, 2024. Your application should include a cover letter, resume, and contact information for three references, sent as a single PDF. Send your application by e-mail to Sam Abel-Palmer at sabel-palmer@legalservicesvt.org with the subject line “LSV Hiring Opportunity.” Please let us know how you heard about this position.