Adult Secondary Education (ASE) Student Support Coordinator (part-time, 24 hours/week)

About Beyond Literacy (BeLit)

BeLit is Philadelphia's leading adult literacy nonprofit. We pride ourselves on high quality service to over 2000 striving adults annually through cost-free educational services including English language learning, GED-prep, digital literacy, family literacy, and career preparation. Come join our staff and help us change lives through literacy!

Job Summary

Under the direct supervision of the Director of Student Support Services, the ASE Student Support Coordinator serves as a member of the Student Support Services team. The Student Support Program works to address social and economic barriers that affect student/learner persistence and success and provides support for academic, professional and personal goals attainment. This is a direct service position that involves regular meetings (in person and/or remote) with students, instructors, other student support staff and referral partners, presentations and workshop facilitation, onboarding and continuing support for ASE students, including outreach and continuing support for program graduates. Position may require support of evening classes.

JOB RESPONSIBILITIES

1. Support program goals related to student retention, academic outcomes, job placements, and education and training transitions.
2. Maintain up-to-date resource list; refer and/or transition students to appropriate resources (e.g. job training, employment, PA CareerLinks®, Office of Vocational Resources, social services, etc.); assist in making contacts for student transitions.
3. Assess skills, experience, potential barriers, strengths, and career interests of students to identify most appropriate career pathways, trainings, and job openings.
4. Collaboratively assist students with creating career maps, goal setting and developing goal aligned action plans, as well as tracking progress towards goal attainment.
5. Help students with resumes, cover letters, job applications, interview skills and soft skill development through 1-on-1 sessions and workshops (in person and/or remote).
6. Document and track student outcomes and interactions using program database.
7. Provide case management support primarily through one-on-one meetings (in person and/or remote), to overcome barriers to attendance and success. Assist with referrals to access governmental or community support services as needed.
8. Plan and facilitate (in person or remote) weekly or biweekly workshops focused on barrier reduction and goal attainment.
9. Co-facilitate in person New Student Orientations and placements with the Intake Team every 8 weeks.
10. Support Transition Goals through one-on-one meetings to ensure understanding and successful completion of application processes, including financial aid, assessments, and other procedural requirements, to provide bridge from BeLit to the new program.

QUALIFICATIONS

• Bachelor’s degree required. A focus or major in Human Services or Behavioral Health preferred.
• 2+ years’ experience advising or counseling adults, especially those from low-income communities, to meet educational and/or employment goals highly desirable.
• Experience teaching, developing and/or facilitating workshops preferred.
• Bilingual in English and Spanish, Chinese, French or Arabic desirable.

KNOWLEDGE, SKILLS & ABILITIES

• Ability to work as a member of a team and maintain a student-focused, solutions-oriented outlook.
• Ability to work well with diverse populations and develop positive relationships with students, colleagues and partners in the field.
• Strong organizational and time management skills; ability to work independently and manage multiple priorities.
• Strong oral communication and presentation skills.
• Attention to detail; ability to write clear and concise case notes and other communications.
• Proficiency using Microsoft Office Suite; experience using Microsoft Office 365/SharePoint a plus.
• Occasional flexibility with working hours and other related organizational duties as assigned