Case Manager (Intimate Partner Violence)

Position Summary: The Family Wellness Program provides comprehensive trauma-informed services to families who are affected by intimate partner violence. Our goal is to help those who have experienced physical, emotional, or other forms of abuse to establish long-term safety and heal from the effects of trauma. The Case Manager/Advocate will assist families, city-wide, who have been affected by intimate partner violence to obtain any and all services needed to gain safety and stability. Case Manager will report to the Director of Clinical IPV Services.

Essential Duties:

• Understand and promote the organization’s Mission, Vision, and Core Values to ensure alignment with organizational policies and procedures.
• Provide crisis intervention, safety planning, comprehensive case management, and short-term counseling for survivors of intimate partner violence;
• Conduct comprehensive intake and needs assessments for survivors of intimate partner violence and their families;
• Provide clients with crisis counseling and short-term counseling as needed;
• Assist with obtaining services including, but not limited to: safe housing, public benefits, emergency financial assistance, health care, intimate partner violence counseling, mental health services, substance abuse services, educational services, legal advocacy and representation, and other needed services;
• Complete referrals and follow up on services;
• Make phone calls and write letters to advocate on behalf of clients;
• Assist clients in completing applications, filing claims for Office of Victim Services compensation, and applying for and advocating for benefits available;
• Assist clients in applying for emergency assistance through the New York Times Neediest Cases fund, in collaboration with Children’s Aid’s Office of Client Advocacy;
• Accompany clients with appointments related to accessing services;
• Complete all documentation in a timely manner and adhere to contractual expectations;
• Track contractual data in real-time for quarterly reporting;
• Keep comprehensive client files with all relevant information for audit purposes;
• Maintain multiple databases for internal and external reporting and monitoring;
• Conduct community outreach, including program presentations and client workshops;
• Attend all relevant Children’s Aid and Family Wellness Program meetings and peer supervision;
• Maintain open communication with supervisors and team members;
• Provide training and consultation as needed;
• Ability to meet with clients in our offices in Central Harlem and the South Bronx;
• Collaborate with other service providers internally and externally as needed;
• Perform other administrative and program support functions as needed.
• In-person collaboration is an essential function of the job
• Performs other duties as assigned

Minimum Qualifications:

• Bachelor’s degree required
• Bilingual Spanish/English

Key Competencies:

• Strong organizational skills
• Ability to function independently and also work on a team
• Ability to work evenings as needed and maintain a flexible work schedule
• Strong oral and written communication skills
• Ability to take on a wide range of administrative tasks
• Training and experience in case management and/or working with survivors of intimate partner violence in a trauma informed setting; Knowledge of the New York City domestic violence service system, public benefits, child welfare, housing system, and other social services.
• Knowledge of the New York City intimate partner violence service system, public benefits, child welfare, housing system, and other social services.

It is the policy of Children's Aid to provide equal employment opportunity to all employees and applicants for employment and is dedicated to maintaining a work environment that is free from harassment and discrimination. Children's Aid will not to tolerate discrimination, harassment or retaliation on any basis, including race, creed, color, national origin, ethnicity, alienage or citizenship status, gender/sex (including pregnancy), disability, religion, source of income, sexual orientation, gender identity or expression, age, familial status, caregiver status, military status, marital or partnership status, status as a victim of domestic violence, sexual violence or stalking, predisposing genetic characteristics, arrest or conviction record, credit history, unemployment status or any other characteristic protected by federal, state or local law. Children’s Aid is committed to complying with applicable state and local laws governing non-discrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Children’s Aid will conduct a prompt and thorough investigation of all allegations of discrimination, harassment, or retaliation, or any violation of the Equal Employment Opportunity Policy in a confidential manner and will take appropriate corrective action, if and where warranted. Children’s Aid prohibits retaliation against employees who provide information about, complain about, or assist in the investigation of any complaint of discrimination or violation of the Equal Employment Opportunity Policy.

The incumbent is expected to work a schedule, whether in-person or hybrid, as determined by the department's needs to facilitate effective collaboration with the team. This flexibility is essential for maintaining seamless communication, fostering teamwork, and ensuring the smooth operation of the department's processes. The position's requirements are subject to periodic review and adjustment based on organizational needs and changes in work dynamics.