Chief Operating Officer

Position Summary:

The YWCA Brooklyn seeks a senior level executive to oversee operations, internal systems, regulatory compliance and budgets. The organization provides over 300 units of permanent, affordable housing for formerly homeless women, onsite support services, youth programs, and community space for other grassroots nonprofit organizations. The scope for the COO is multidisciplinary and includes management of all high level internal affairs. The COO position oversees a team of high-performing professionals to ensure that the organization maximizes its systems and strategies to optimize impact, efficiency, productivity and efficacy. The ideal candidate has strong leadership skills and the ability to develop internal talent, as well as to promote a positive, inclusive professional environment focused on achieving strategic goals and committed to excellence.

Responsibilities:

• Manage high level operations and internal affairs.
• Optimize the organization’s operational and systems capabilities.
• Ensure that operations fully support the organization’s mission and programs.
• Support organization-wide operations policies, procedures and protocols. Train and supervise staff and contracted workers to ensure compliance.
• Negotiate, hire and manage vendor contracts including facilities, security, building maintenance and special projects. Supervise vendors to ensure contract terms are implemented in a timely manner and meet quality standards.
• Oversee property management to ensure our facility continues to fully meet all code requirements. Address building violations including overseeing corrective work, timely DOB filings, fines and hearings if needed.
• Manage special projects including building upgrades.
• Develop operations annual budget and oversee all aspects of purchasing to ensure that expenses are allocated properly and within budget.
• Supervise all aspects of security to ensure the building is safe and secure at all times. Address security breaches immediately should they arise.
• Negotiate annual insurance coverage for all required policies at competitive rates (Liability, Commercial, D&O, Cybersecurity, etc.) File claims in a timely manner and represent the organization with the broker and legal team, if necessary.
• Manage legal cases in coordination with the CEO and YWCA Brooklyn attorneys. Act as liaison for the organization with the legal team.
• Supervise information technology to ensure systems fully support the organization’s operational, compliance, program and reporting goals. Upgrade technology systems as needs evolve. Coordinate ongoing staff training to maximize the benefit of these systems.
• Foster an inclusive, accountable, professional environment.
• Maintain relationships with key stakeholders, community leaders, funders and oversight entities.
• Represent the YWCA through participation in networks and events.
• Perform other duties as assigned.

Qualifications:

• Minimum of fifteen years’ experience in operations, property management, finance, affordable housing or related field
• Five to seven years’ experience in senior leadership
• Five years’ experience managing budgets, accounting, financial analysis and data
• Bachelor’s degree in Business Administration, Nonprofit Management, or relevant equivalent
• Expertise managing operations in high impact multidisciplinary organizations
• Extensive experience with property management
• Familiarity with housing and building regulatory and code requirements in NYC
• Affordable housing experience strongly preferred
• Excellent leadership and organizational skills
• Outstanding written and verbal communication and interpersonal skills
• Construction management experience a plus
• High capacity for multitasking and working effectively in a fast-paced environment
• Strong technological proficiency, particularly in Microsoft Office Suite (Word, Excel, SharePoint, PowerPoint) and property management software (Real Page, preferred)

Interested and qualified candidates should submit a cover letter, resume and salary requirements.

Mission:

YWCA Brooklyn’s mission is dedicated to eliminating racism, empowering women and promoting peace, justice, freedom and dignity for all. The organization is the borough’s largest and oldest nonprofit serving women and girls. YWCA Brooklyn furthers its mission by providing over 300 safe, affordable homes for low-income women, most of whom are survivors of gender-based violence, and college access and leadership for girls and young women of color from poverty impacted neighborhoods.