Intake Staff Attorney

Salary Range: $74,575.00 To $115,112.00 Annually

Maryland Legal Aid (MLA) provides life-changing civil legal assistance to eligible residents in every part of the State. Since 1911, MLA has provided high-quality legal services to low-income, and marginalized individuals and communities–helping them remedy their civil legal issues and become empowered to overcome challenges, achieve stability and independence, and an overall better life.

MLA is dedicated to preserving the basic human needs and basic human rights of clients, particularly as they navigate the justice system. MLA staff, pro bono attorneys, community partners, and general supporters all play important roles in ensuring that the legal playing field is leveled so that those most in need achieve equal access to justice. It is because of this diverse support that MLA is able to be a voice to tens of thousands of economically disadvantaged and vulnerable Marylanders every year.

Job Summary:

The Baltimore City Housing and Consumer Law Unit (“HCLU”) is hiring an Intake Attorney responsible for reviewing and advising housing and consumer online, telephone, and walk in intakes, in consultation with the Chief Attorney and Supervising Attorney. This position would be responsible for initial client contact, completion of all required compliance documentation, initial investigation and advisement of client legal matters, and would also assist in the completion of bankruptcy petitions. This position would work in close consultation with the Chief Attorney and Supervising Attorney to determine next steps in all intakes, including potential full representation, referrals, or limited actions. HCLU is one of the busiest units at MLA and conducts online and telephone intakes Monday – Friday, and walk in intakes Mondays, Wednesdays and Fridays. This position will not have a caseload or provide direct representation of clients. This position is ideal for someone looking to advance the human rights of low-income Marylanders and learn about advising and investigating landlord-tenant and consumer law cases in an intake only setting.

Duties and Responsibilities:

• Screen clients for eligibility and make referrals as appropriate.
• Perform duties as needed by the HCLU and MLA, including compliance documentation, preparing bankruptcy petitions, and gathering of relevant client documentation.
• Conduct preliminary and subsequent interviews with clients over the telephone, internet and in person.
• Conduct initial factual investigation and analysis as well as quick legal research.
• Advise clients of results of initial investigation and research and counsel clients regarding their options. Maintain case records for clients in the Legal Server case management system.
• Work in consultation with Chief Attorney and Supervising Attorney on suggested next steps, including potential full representation, referrals, or limited actions.
• Work hours: 9:00am – 5:00pm, although earlier hours may occasionally be required.

Qualifications:

• Admitted to practice in the State of Maryland.
• One-year or more of civil litigation experience, clinical or clerkship experience will be considered.
• Ability to conduct rapid legal research using Westlaw.
• Strong customer service skills, including the ability to empathize and assist people who are distressed.
• Ability to communicate complex legal concepts in simple terms.
• Strong attention to detail to ensure compliance with all internal and external rules, and in documenting legal advice provided and suggested next steps.
• Ability to prioritize multiple legal issues under short deadlines.
• Ability to work in close consultation with Chief Attorney and Supervising Attorney to advise clients of next steps regarding their legal issues.

Work Environment:

Position is required to be in-person at MLA Baltimore City Office 3 days a week and may require a 4th day at the office. Work duties are typically performed in a general office setting with regular interaction via telephone, videoconference, instant messaging and email, and in-person. Certain work duties may be performed in community setting or remotely, in consultation with the Chief Attorney and Supervising Attorney.