Digital Strategy and Content Director

About Community Solutions

Community Solutions is a non-profit organization that works to achieve a lasting end to homelessness that leaves no one behind. We envision a more equitable future where homelessness is never inevitable or a way of life, for anyone. Since 2015, we have led Built for Zero, a movement of more than 140 cities and counties using data to radically change how they work and the impact they can achieve — and proving that it is possible to make homelessness rare and brief. Nearly half of those communities have reduced homelessness in their communities, and 13 of those communities have ended veteran or chronic homelessness. In order to help communities equitably and sustainably end homelessness, we are also working to identify solutions that can address gaps in housing, disrupt inflow into homelessness, and produce more racially equitable systems.

Job Overview:

The Digital Strategy & Content Director is responsible for the online identity, brand, voice, and strategy for Community Solutions and holds the primary responsibility for the oversight of website layout, functionality, and appearance, collaborating with designers and developers to adhere to standards and user needs. This role prioritizes work to support Community Solutions mission to create a lasting end to homelessness that leaves no one behind. This position ensures:

• Community Solutions produces high quality digital content for target audiences to produce consistent experiences throughout the visitor journey across all channels
• The public recognizes and understands the brand, vision, work, and key messages of Community Solutions and Built for Zero methodology
• Communities are equipped with online resources and toolkits to support their efforts to reduce and end homelessness
• Community Solutions works with partners to produce quality communications that advance our shared aims
• Community Solutions is vigilant in its pursuit of excellence in all our online platforms

Qualifications, Education, and/or Experience

• A bachelor’s degree in Communications, Marketing, Design or equivalent training
• A minimum of eight years of managerial experience overseeing web content strategy and management, digital communications channels, e-newsletters, and creative design.
• The Digital Strategy & Content Director requires experience in achieving communications goals through web and digital channels and strong brand management expertise.
• They provide leadership over the CS digital footprint, managing all web and online assets and channels.
• The Digital Strategy & Content Director has understanding of website best practices, html, backend web development and enhanced user experience as well as experience managing creative production projects and timelines.
• The position should also have expertise in writing/editing for the web in order to achieve high level SEO.