Associate Director, Security

The Jewish Museum:

The Jewish Museum serves people of all religious, cultural, and ethnic backgrounds through world-class art exhibitions ranging from ancient to contemporary. Founded in 1904 and located on New York City's Museum Mile, the Jewish Museum aspires to be the global leader at the center of Jewish culture.

The Museum maintains a unique collection of nearly 30,000 works of art, ceremonial objects, and media reflecting the global Jewish experience over more than 4,000 years. The Museum's thought-provoking, innovative, and intellectually stimulating exhibitions and education programs serve a wide range of audiences, including families, teens, students, educators, and visitors with disabilities. As an identity-based institution, the Museum plays an important role among cultural institutions, challenging all forms of bigotry and discrimination and promoting understanding among wide audiences. The Jewish Museum invites applicants of all backgrounds to consider joining the Museum in its work.

The Jewish Museum is committed to creating an inclusive and welcoming environment for all and to promoting a positive work culture that celebrates difference, challenges prejudice, and ensures fairness. Integrity, collegiality, and excellence are central to the Museum's values. These values, along with an institution-wide commitment to Diversity, Equity, Access & Inclusion (DEAI), are embedded in the Museum's strategic plan and will be the focus of a comprehensive DEAI action plan.

The Position:

The Jewish Museum seeks an experienced and highly professional Associate Director of Security to help lead and coordinate all security functions across the Museum. The Associate Director, Security is responsible for the daily supervision of all in-house and contract guards and for training and hiring security personnel. Working closely with the Visitor Experience staff, the Associate Director, Security helps to provide an engaging, customer-focused Museum experience, while ensuring the safety of the staff, public and Museum assets.

Responsibilities Include:

• Hire, supervise and provide leadership to the Museum’s security team, which includes 40+ security guards, control room operators, and temporary contract guards.
• In case of emergency, be prepared to lead all evacuation and safety protocols, including liaising with the police, fire department and other emergency response units.
• With the Director of Operations, develop and maintain security, safety and fire protection protocols that reflect current standards and Museum best practices. This may include evacuation plans, security operations manual, accident and incident reports, fire and natural disaster plans, and related materials.
• Train security personnel in emergency procedures, first aid, and other applicable safety standards; train Museum staff on security protocols and conduct safety onboarding for all new hires.
• Develop and maintain schedules to ensure adequate coverage throughout the galleries and Museum.
• Review security personnel payroll and timekeeping records to ensure accuracy and compliance with collective bargaining agreement terms.
• Train security personnel in how to effectively communicate with a diverse museum audience coming from a place of civility and empathy, including de-escalation training for instances where confronted with anxious, challenging or hostile behavior.
• Tactfully moderate and resolve escalated issues in a customer-focused manner while still ensuring the safety of the Museum and its assets.
• Assist in conducting regular inspections and surveys of the physical infrastructure to identify security, alarm, fire protection, and other safety concerns and make recommendations for appropriate remediation.
• Establish and maintain working relationships with New York City Police Department and other law enforcement and public safety agencies.
• Stay abreast of current events and potential threats that may impact the Museum; notify senior management and makes appropriate mitigation plans as needed.
• Network with security personnel at other cultural institutions; participate in professional organizations relevant to the field.
• Administer the parcel control program including maintenance of related audit trail programs such as parcel passes, object removal notices, etc.
• Collaborate with Museum registrars and curators on the delivery and safekeeping of art loans and related shipments.
• Manage the security components of the Museum’s participation in the Transportation Security Administration’s Certified Cargo Facility Program in conjunction with other key principles in the program.
• Assist with developing and overseeing the Security Department operating budget.
• Other duties as assigned

Requirements:

• Bachelor’s degree preferred
• Minimum of 5-7 years of experience in law enforcement and/or security management; experience in a museum environment preferred.
• Hands-on working knowledge of various security technologies, including CCTV, access control, surveillance equipment and electronic alarm systems.
• Experience with managing the screening of patrons and visitors including the entry of large numbers of people for special events, including bag checking procedures and use of equipment such as upright metal detectors and hand held devices.
• Excellent people management and customer service skills with proven ability to diffuse difficult situations.
• ICS 100, 300 and NIMS 700a required.
• If hired, must be able to obtain FDNY Certificate of Fitness F07, Fire and
• Emergency Drill Conductor and must successfully complete a security threat assessment through the Department of Homeland Security.
• Proficiency with computer programs including Word, Excel, and other database programs; knowledge of ADP preferred.
• Must have strong written and verbal communication skills and have the ability to effectively present in a clear, concise, and diplomatic manner.

Schedule Requirements:

• Ability to work a flexible schedule – candidate will regularly work one day of the weekend, as well as occasional evenings; candidate may be required to work holidays when the Museum is open to the public.
• Must be reachable and responsive during non-working hours to address security issues relating to the Museum, should they arise.

Send Resume with Cover Letter To:

Director, Human Resources

The Jewish Museum

1109 Fifth Avenue

New York, NY 10128

Email: jobs@thejm.org