Service Tours Coordinator

Position Summary

The Maine Seacoast Mission is looking for a welcoming, competent, and detail-oriented individual with strong communication skills for the role of Service Tours Coordinator. This position serves as the administrative coordinator for Maine Seacoast Mission Service Tours. The Service Tours Coordinator carries out the logistics of day-to-day operations, volunteer recruitment, and program administration and serves as the welcoming presence and program contact to ensure effective communication and operations. Individuals best suited to this position will thrive on managing multiple competing demands and enjoy building strong relationships. This is a hybrid position with a primary office base in Northeast Harbor and occasional travel to the Mission’s Downeast campus in Cherryfield.

Responsibilities

Core Responsibilities

• Ensure effective operations for all program offerings of the Service Tours
• Find and recruit skilled, semi-skilled and unskilled volunteers for all program offerings of the Service Tours
• Help develop and implement the recruitment plan and year-round cycle
• Solicit and manage project applications
• Conduct visits to potential sites with project appraisers; develop scope of project, materials list and tools list in conjunction with the Housing Improvement Site Coordinator
• Order materials and set up deliveries with the Housing Improvement Site Coordinator
• Oversee worksites and volunteer groups to ensure safety and compliance with Downeast Campus procedures
• Identify, initiate, and manage relationships with community partners (Downeast and Islands)
• Greet volunteers when they arrive and gather paperwork
• Assist groups as they leave at the end of their week
• Plan, manage and host evening meals with volunteers and guests
• Oversee the tool inventory
• Maintain relationships with volunteer groups
• Other tasks as assigned by supervisor

As Part of Maine Seacoast Mission

• Promote and embody the Mission as a welcoming and inclusive organization, where all people are valued and respected.
• Support the values and purpose of the Maine Seacoast Mission as expressed in the mission statement and other guiding documents.
• Uphold the reputation of the Mission and honor the trust built over generations between the Mission and the communities with which we work.

Qualifications

Core Qualifications

• Strong interpersonal and communication skills
• Efficient and well organized with strong logistical skills
• Ability to manage multiple competing demands
• Sales and retail experience
• Budget management
• Effective time-management and priority-setting skills
• Proficiency with computer programs: MS Word, MS Excel, SharePoint, various calendar software, and project management software
• Proficiency with standard office technology and equipment
• Experience working with people of all ages
• Ability to make people feel welcomed and valued, to be non-judgmental and focus on strengths and assets of individuals
• Ability to collaborate with other organization and individuals
• Able to work independently and with a team

Required Education and Experience

• Minimum of a high school diploma or GED required

Preferred Education and Experience

• Bachelor's degree preferred
• Relationship management experience preferred
• Event and/or project management experience preferred

Special Qualifications and Certifications

• Valid driver’s license and working vehicle

Position Conditions and Requirements

Work Environment

• Prolonged periods in a stationary position at desk using a computer and keyboard in a professional environment
• Occasional seasonal work outdoors in varied weather conditions
• Occasional multi-day boat trips while living with a crew in small quarters

Physical Demands

• Ability to lift 25 pounds
• Ability to drive a pickup truck or 13 passenger van

Travel Requirements

• Ability to travel statewide and throughout New England, as needed
• Frequent travel to all Mission sites
• Occasional overnight travel and day trips with long and unusual hours
• Comfort on boats in a variety of weather conditions

Compensation

This is a full-time non-exempt position based on a 40-hour work week with excellent benefits. The rate is $22 to $24/hour depending upon experience.

To Apply

Please apply through our application form. Please note that a cover letter and resume are required. Application review will begin immediately and continue until the position is filled.

Equal Employment Opportunity

The Mission does not discriminate in employment opportunities or practices based on race, color, religion, creed, sex, gender identity or expression, pregnancy, ethnic heritage/ancestry, national origin, age, legally recognized disability, sexual orientation, veteran status, military status, genetic information, or any other characteristic protected by law. The Mission is committed to a policy of equal employment opportunity. The Mission strives to provide a work environment free from all forms of improper discrimination and harassment, including sexual harassment. Discrimination and harassment, whether committed by supervisors, nonsupervisory employees, or others, is unlawful and will not be tolerated.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.