CLRC Program Coordinator

JOB RESPONSIBILITIES:

General Administrative Responsibilities:

• Provide administrative and clerical support to the CLRC team.
• Track statistical information and maintain office files, contact files, and administrative files.
• Prepare correspondence, mailings, and other documents.
• Coordinate logistics and help prepare for CLRC’s education and outreach events and presentations (webinars/in-person); this includes scheduling, gathering, and mailing materials.
• Participate in and support community outreach events as needed.
• Translate and/or update CLRC materials or educational content under the direction of the CLRC Director.
• Prepare monthly, quarterly, and yearly reports detailing call and intake statistics for grant reporting.
• Coordinate application and interview process for CLRC volunteers, law clerks, and professional panel members.
• Coordinate with CLRC’s professional panel members as needed.
• Process and track orders for CLRC’s Patient Legal Handbook (PLH).
• Check CLRC general email on daily basis and participate in weekly team meetings.
• Conduct research to support CLRC operations.
• Schedule appointments, Zoom meetings, and make room reservations.
• Copy, fax, file, and scan.
• Other duties as assigned to further the mission of the DRLC.

Administrative Support of the Telephone Assistance Line (TAL):

• Manage the intake database for the CLRC’s Telephone Assistance Line.
• Manage all initial requests for assistance received by CLRC through our intake line, voicemails, web, electronic mail, U.S. mail, and other forms of inquiries.
• Conduct intakes with callers, provide appropriate information, education, resources, and referrals in English and Spanish.
• Assess incoming intakes for appropriate and adequate information and contact callers to obtain additional information.
• Email/mail client correspondence.
• Manage the technical set up of volunteer and intern computers and remote access, collaborate with IT to ensure proper setup for volunteers and interns.
• Train volunteers and interns on CLRC systems, including Legal Server and Webex (Fusion), and SharePoint.

Note: Some travel is required, primarily local within Southern California, but may also include CLRC out-of-state conferences and events.

EDUCATION & EXPERIENCE

• Bachelor’s degree is preferred.
• At least 3 years' experience in the administrative support field.
• Experience with MS Office Suite (particularly MS Word, MS Excel, & MS PowerPoint)
• Proficiency with office technology and equipment, including fax machines, printers, copiers, scanners, and computers.
• Proficient in SharePoint, GoToWebinar, Zoom, Adobe, Microsoft Word, Excel, Outlook, and PowerPoint.

PREFERRED KNOWLEDGE & SKILLS

• Excellent verbal and written communication skills.
• Meticulous approach to administrative tasks.
• Highly organized and able to create easy-to-follow systems and processes.
• Detail orientated.
• Able to work with various departments and foster teamwork.
• Able to handle multiple tasks and duties simultaneously.
• Independently motivated, with the ability to take on tasks and duties without immediate direction and supervision.
• Strong task and time management skills.
• Basic math abilities and an understanding of basic financial concepts.

Spanish speaking preferred. Conduct intakes with callers, provide appropriate information, education, resources, and referrals in English and Spanish. Community outreach events to Spanish speaking communities and document/flyer translation.