Senior Director, Data Strategy & Analytics

We strongly encourage people of color, transgender and non-binary people to apply. HRC is an equal opportunity employer and welcomes everyone, including non-LGBTQ+ people, to join our team. Don’t meet every single requirement? Studies have shown that people from marginalized communities are less likely to apply for jobs unless they meet every single qualification. At HRC, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Position Summary:

HRC’s Data Strategy and Analytics team ensures that all constituent data, reporting, and analytical needs of the organization are being met. Our investments in data infrastructure in recent years have created a sophisticated and complex data ecosystem, which is the largest in the LGBTQ+ movement. The Data Strategy and Analytics team collaborates with and provides data, analysis and strategic advice to numerous departments and teams within the organization, including Membership & Development, Campaigns & Organizing, and Foundation Programs. This requires deep knowledge and experience in three different areas of expertise: fundraising, electioneering and research.

The Senior Director establishes the strategy to guide HRC’s investment in data management, empowering stakeholders within the various divisions to make data-driven decisions. As the leading data evangelist for HRC constituent data, the Senior Director develops and executes a multi-year roadmap to expand, deepen, and integrate the organization’s use of data, including critical infrastructure to support efficient, secure, and scalable data solutions. The Senior Director champions innovative approaches to data collection and dissemination, ensuring that data is easier to collect and use by strategists and analysts. As the head of the Data Strategy and Analytics team, the Senior Director supervises a team of Data staff. The Senior Director stewards a portfolio of data sources, reports, analytics, and tools used by fundraising strategists, engagement strategists, campaigns strategists and consultants to understand and contextualize performance and leads a robust data governance program to drive data standardization and integrity. The Senior Director will also manage relationships and negotiate contracts with all data-related vendors and consultants.

Position Responsibilities:

Delivery:

• Establish a robust strategic vision to guide the organization’s investment in and use of data; evaluate and revise strategy as needed over time.
• Lead the continual improvement of HRC’s data reporting portfolio, ensuring that reports are relevant, impactful, and timely for users.
• Establish critical data infrastructure to drive efficient, secure, and scalable data solutions.
• Serve as the lead data evangelist, spearheading efforts related to the improvement of data practices in all relevant departments.
• Develop and manage the department’s budget, anticipate and plan for new technology investments, integrations and migrations.
• Manage vendor relationships and often negotiate contracts for at least 15 vendors and consultants.
• Oversee protocols and standards for data integrity, data quality, data hygiene and overall data governance.
• Lead the relationship with ROI Solutions, HRC’s membership database provider, to ensure that the database is complete and accurate, and that data imports, uploads, queries, reports and extracts are performed according to established norms and protocols and to ensure that HRC is using state of art database technologies to help fulfill its mission.
• Oversee the development, documentation, implementation and improvement of policies and procedures relating to HRC’s membership database, including overseeing the technical support and customer service for internal users.
• Oversee the larger data ecosystem, especially our data warehouse, hosted by Civis and the voter outreach tools (VAN, Mobilize & Hustle), as well as the data engineering that connects all the platforms and data sources, ensuring a single 360-degree view of every constituent.

Engagement

• Lead a team of five including project management, data operations, data architecture & engineering, analytics and business intelligence; embrace and encourage a culture based on teamwork, collaboration, and intellectual curiosity.
• Build relationships with partners within and across the organization, as well as external partnerships, to advance HRC’s use of data and ensure it remains in-step with industry best practices and trends.
• Serve as a member of the Data Security Committee and contribute data-related expertise and thought partnership to broader organizational strategy.
• Consult with stakeholders across the organization, including Membership & Development, Campaigns & Organizing and Foundation Programs as well as HRC leadership and department heads, to understand and address their unique data needs.
• Contribute to the budgeting process and strategies by taking a lead role, along with other key players, in the development and analysis of fundraising budgets and determining what kinds of automated tracking tools and reports can provide efficiencies.
• Contribute to strategic planning by helping the organization design a path for growth.
• Represent HRC at external meetings, professional conferences, and advisory groups.
• Identify new trends, technologies and solutions in the marketplace and the organization to address internal client and industry needs. Research new markets and report on growth opportunities and help develop strategies to capitalize on these opportunities.

Data Analysis:

• Manage all analytics vendor-partner and consultant relationships and contractual obligations required to successfully execute analyses and internal reporting.
  • Develop and distribute analytical reports and dashboards that capture metrics related to HRC’s fundraising programs to include, but not limited to: Prescriptive Analytics – Decision support (what needs to be done to get the best outcome)
  • Descriptive Analytics – KPI tracking and reporting (what happened)
  • Diagnostic Analytics – Identify the drivers of outcomes (explaining “why”)
  • Predictive Analytics – Use modeling and AI to predict outcomes, making fundraising more efficient, to optimize net revenue
• Invest time and effort to ensure key stakeholders are adopting and leveraging new reports and tools.
• Lead the team in a concentrated effort to monitor the effectiveness of fundraising strategies and communication methodologies by analyzing behavior of individual members and supporters with goal to reduce the organization’s reliance on outside vendors for such analysis.
• Collaborate with Membership and Development teams to create reports, tools and analyses with the goal of developing strategic insights and strategies from HRC’s vast amount of data to enhance fundraising, political action and donor/supporter experience with the organization.

Position Qualifications:

• At least 10 years of progressive experience in data management, analysis/reporting, business intelligence (BI), statistics, or related area.
• At least 5 years of progressive senior leadership experience, including leading teams of data professionals.
• Experience with fundraising data analysis preferred.
• Experience with CRMs and data warehousing preferred, including RevCRM (ROI Solutions) and Civis.
• Experience overseeing integrated data systems, including databases, data warehouses/ or lakes, ETL/data pipelines/interfaces, and other data entities.
• Deep understanding of data governance practices and concepts (e.g. metadata management, data standardization/normalization); experience deploying technical documentation, including data governance frameworks, policies/procedures, and end-user/documentation.
• In-depth understanding and experience directing data extracts for fundraising campaigns is required.
• Demonstrated communication and collaboration skills to ensure a successful candidate can work with staff, volunteers and vendors; understand and interpret user needs; and lend expertise, problem-solving, and creative and analytic thinking to formulate and communicate solutions.
• Flexible and consensus-driven leader who understands how to tell a story to engage an audience towards supporting a recommendation.
• Exceptional communication (oral/written) skills and interpersonal skills; proven experience communicating with senior leaders.
• Ability to synthesize complex technical concepts into understandable messages for different audiences using various formats (decks, verbal presentations, white papers).
• Comfort and ease with public speaking both with large and small audiences.
• Demonstrated ability to build relationships with diverse partners at all levels of the organization, as well as external partnerships.
• High degree of independence, flexibility, initiative, and commitment.
• Ability to lead interdisciplinary teams in a fast paced and dynamic environment, including providing direction to colleagues and team leads in times of uncertainty.
• Commitment to HRC’s mission for promotion equality for all LGBTQ+ people.

All positions at the Human Rights Campaign and/or the Human Rights Campaign Foundation may require travel on a regular basis or periodically. Where the need arises for business travel, appropriate compensation as outlined by the Fair Labor Standards Act will apply.

Employer is the Human Rights Campaign, Inc., an I.R.C. 501(c)(4) non-profit entity.

No phone calls or emails, please. Due to the volume of applications we receive, we are unable to respond to queries about application status.