Director of Human Resources

Summary of the Position

Queens Community House (QCH), one of the borough’s premiere social service organizations, seeks a Director of Human Resources. As a member of the QCH Senior Management team, the Director of Human Resources (HR) will lead the HR Department of a dynamic, growing organization and be a key thought-partner to QCH’s Executive Team in shaping QCH’s approach to supporting its 500+ staff (roughly half full-time and half part-time). QCH currently uses ADP Workforce Now and Office365 for our technology. The Director of HR will be on-site at least three days per week, and potentially more as they re-establish HR as an in-person support for front line staff. The position reports to the Chief Operating Officer.

QCH serves racially and economically diverse neighborhoods of Queens and highly encourages applications from people of color and diverse identities. QCH is committed to equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

QCH is seeking an energetic, collegial, and hands-on leader who brings experience managing human resources and employee relations for a growing, multi-service, multi-site nonprofit organization. The Director of HR will ensure that QCH’s HR functions meet the needs of its internal customers and are compliant with internal and external policies and requirements.

The ideal candidate:

• Embraces and promotes QCH’s mission and vision, and acts as a champion for QCH’s wide range of services;
• Is committed to diversity, equity, inclusion and belonging in all aspects of work and interactions;
• Is a system builder who is comfortable with technology and has the skills to revamp and streamline QCH’s HR administrative processes;
• Candidates with experience in program or operations leadership in a related field will be considered if they have significant experience managing HR issues and processes. Strong knowledge of HR compliance and regulations, HR certification is a plus;
• Has experience using data to examine trends, communicate findings, and recommend change as needed;
• Brings a successful track record of coaching and supporting supervisory staff;
• Understands the important role the HR department plays in partnership with QCH programs and staff to advance the organization’s mission and vision. Ideally has familiarity with the requirements of one or more of our government-funded program areas such as schoolaged childcare, high-school based programing, workforce development, and / or older adult services
• ; and
• Has a collaborative spirit with high emotional intelligence to build meaningful relationships with team members.

Primary Responsibilities

• Manage an HR Department with five talented staff: HR Manager, Recruitment Manager, Payroll & Benefits Coordinator, Learning & Development Coordinator, and HR Generalist.
• Work closely with QCH’s four Associate Executive Directors to support the particular needs of their divisions and staff in the best way possible.
• Lead and collaborate with organizational leaders on talent management, performance management, succession planning, training and development, compensation, benefits, payroll, employee relations, and DEI.
• Develop internal policies and work with team leaders to help staff adopt new work processes.
• Oversee all HR recordkeeping.
• Ensure adherence to legal standards.
• Oversee in-house investigations and compliance.

Compensation and Benefits

The first-year salary range for this position is $115,000 to $145,000 plus a benefit package that includes medical/dental/vision offerings, life insurance, flexible spending accounts, and a 403b plan. QCH values health and wellness; staff can earn up to 27 annual leave days (22 in the first year), 12 sick days, and enjoy most federal holidays as well as an array of professional development opportunities.

About QCH

QCH’s programs serve residents of all ages, classes, races and ethnicities while supporting the viability of neighborhoods and the borough as a whole. Its mission is to provide individuals and families with the tools to enrich their lives and build healthy, inclusive communities. QCH provides programs for children, teens, adults, and older adults at 39 program sites in 15 different neighborhoods across the borough, serving 25,000 people each year. QCH’s annual operating budget is over $30 million.

QCH’s programs are designed to promote equal access to opportunity for low-income and immigrant families, and to break down barriers of race and class by serving a broad array of Queens residents. QCH is a modern interpretation of the traditional settlement house, with a focus on integrating its diverse programs to better serve individuals, families, and whole communities. QCH is a strong and growing agency deeply committed to social and economic justice, cost-effective management, impact measurement, and continuous improvement.