Case Manager

Neighborhood Self Help by Older Persons Projects (SHOPP) is a multi-service, innovative non-profit agency that supports older adults, caregivers, and the disabled by keeping them safe, engaged, informed, and supported. Neighborhood SHOPP has been a leader in the Bronx supporting seniors, families, and the surrounding communities for over 40 years. As a strength-based organization, SHOPP believes in the philosophy of self-help and mutual assistance, which is translated into the following critical programs for the Bronx community: CCNP (Community Care Network Program), 4 Older Adult Centers (Casa Boricua, Leon, Soundview and Guess), NORC (Naturally Occurring Retirement Communities), Case Management with Friendly Visiting, Elder Justice, Caregiver Support Program, and NY Connects.

Job Description

The purpose of the Neighborhood SHOPP Case Management Program is aimed at maintaining and assisting homebound older adults in living independently in the community and reducing social isolation. Utilizing a strengths-based approach, Case Management objectives include identification of needs and capabilities through a comprehensive intake and assessment process, determination of eligibility for DFTA-funded in-home and social adult day services, home-delivered meals, and other supportive services; monitoring, advocacy, linkage to community services and resources, follow-up on referrals and service provision. The Case Manager reports directly to the Social Worker Team Leader. The position requires a Baccalaureate Degree in Social Work from an accredited school and experience in a social service setting. Knowledge and experience with the older adult population and community-based services are also preferred. Essential competencies, knowledge, and skills include advocacy, brokerage, care coordination, communication, problem-solving, collaborative teamwork, and a dedication to empowerment and strength-based social work practice. The ability to work with a diverse population and Bi-lingual skills in Spanish is helpful. Computer literacy is mandatory, and knowledge of STARS is also helpful. The Case Management program follows a hybrid schedule with mandatory monthly home visits in the South Bronx. Conducting home visits may require walking up and down stairs. All staff must be able to travel and report to the office 2-3x a week and attend in-person training, meetings, or events.

The Case Manager is specifically responsible for the following:

• On a rotation basis, serve as the back-up Intake Worker and conduct intake screening interviews with referral sources and/or clients;
• Maintain a caseload as assigned by the Social Worker Team Leader;
• Conduct in-home assessments to identify goals, available resources, and strengths, eligibility for benefits and entitlements, and need for long-term services. Equipment ranging in weight up to 5 lbs. may be necessary to travel with for home visits;
• Establish a collaborative helping relationship with clients and family support systems that uphold the dignity and self-determination of the older adult;
• In collaboration with the supervisor, develop initial and long-term care plans; recommend services and monitor waiting lists;
• Maintain regular bi-monthly contact with the client and informal supports for mutual evaluation and monitoring the adequacy of care plans and service delivery in a timely manner;
• Provide crisis intervention services and assist clients in the development of emergency contingency plans;
• Maintain complete and well-written documentation of case records in STARS;
• Communicate with referral sources and other community resources to ensure timely and appropriate service delivery;
• Provide client education and advocacy; Actively assist in timely referrals/ applications/ recertification’s to other non-DFTA service providers to ensure the conservation of limited resources;
• Determine cases eligible for termination and close within the guidelines of program procedures;
• Complete a minimum of 16 hours of annual training;
• Work as part of a team focusing on collaboration, cooperation, and shared staff roles and case assignments;
• Participate in SHOPP staff training programs, staff meetings, and other meetings as assigned;
• Involvement in a supervisory relationship with the supervisor and accept peer-to-peer supervision;
• Conduct self-assessments for probationary and annual performance evaluations;
• In collaboration with the team, develop work/off-site schedules;
• Request leave time and petty cash in a timely manner;
• Maintain complete program records in a timely manner along with reports required for documentation and statistical reporting for funding sources;
• Conduct outreach, informational and program presentations to community groups; represent SHOPP at interagency coalitions, professional venues;
• Identify socially isolated older adults and refer to the Friendly Visiting Program;
• Communicate with the Friendly Visiting Coordinator or assigned volunteer as needed;
• Assist with community public relations and promotion of SHOPP and SHOPP events;
• Perform other tasks as assigned by the Program Director/Assistant Program Director.

As of 10/22/2021 all new hires at Neighborhood SHOPP must be vaccinated against the COVID-19 virus. If you are offered employment, this requirement must be met in full by your date of hire and proof of vaccination must be submitted before your start date.