Network & Engagement Strategy Lead

Job Overview:

This role is responsible for building, impacting and leveraging the Built for Zero network to achieve results nationally and influence the wider field in service of Community Solutions’ aim for the United States to have reached a tipping point in which the conditions are primed for any community to create a lasting end to homelessness. These responsibilities include developing a system of customer support that ensures communities feel connected to an expanded Built for Zero network. We aim to have leaders, influencers and implementers actively participating in various targeted network strategies and high-powered in-person and virtual catalytic events [i.e. Learning Sessions] that bridge all areas of our work. This role will lead on the packaging of existing Built for Zero content to influence the behavior of the field and accelerate adoption of the Built for Zero model. They will guide the work and individual development of a small group of Built for Zero team members, helping assure the strategic success of their work and progress in their respective roles to support this work. In addition, success in this position includes contributing to strategic decisions and leading cross-team design work that results in the ongoing improvement and impact of the BFZ movement.

Defining Success for this Position:

• Built for Zero tools, frameworks and resources are strategically identified and packaged for dissemination and adoption beyond the existing Built for Zero network.
• Adoption and user experience is monitored and action is taken for continuous improvement to these resources.
• Highly successful events, including Learning Sessions, deepen community commitments, amplify user experience, and expand the network of communities making measurable reductions in homelessness.
• Through effective coordination with relevant Built for Zero Directors and Strategy Leads, opportunities are identified, cultivated and positioned to influence the spread of the Built for Zero model.
• A system is in place for coordinating community interest and overall engagement in Built for Zero and spreading Built for Zero practices and tools.

Essential Duties and Responsibilities

1. Implement a measurable set of strategies to achieve 6 month milestones towards Community Solutions strategic plan aims and Field Building strategy.
2. Develop targeted asynchronous content for use by communities within and beyond the Built for Zero network aligned with our community-facing theory of change and packaged for adult learning.
3. Oversee general network engagement strategies, including enhancing user experience, supporting fidelity to network best practices, and engagement of network communities with asynchronous tools.
4. Develop and maintain effective infrastructure for network-level content and shared and independent learning, including providing easy access to online resources and learning management systems.
5. Lead strategy and implementation of coordinated, high-impact virtual learning offerings for the Built for Zero Network and larger sector.
6. Support design and convening of targeted groups in collaboration with Built for Zero Directors and Strategy Leads and Campaign Team.
7. In partnership with the Communications Team, lead the process to develop and coordinate strategic external communications with Built for Zero teams regarding network offerings and events.
8. Lead planning processes for annual Learning Sessions with accountability for the quality and impact of these and other key events.
9. Effectively manage workplans and communicate progress with internal and external partners.
10. Strategic Partner Management
    1. Participate in calls with strategic and funding partners as needed
    2. Provide timely information as requested to support partnership work
    3. Actively coordinate with partners to deliver excellent support to the Built for Zero network (for example: event planners, subject matter experts and consultants)
11. Participate in capturing and spreading key learning and strategies across the Built for Zero team, network and larger sector.
12. Effectively supervise staff and support their professional development.
13. Other duties, as assigned, to advance achievement of 2026 organizational “tipping point” aim.

Professional Experience and Qualifications:

The Built for Zero team draws on a set of core competencies to support communities in their journey toward making homelessness rare and brief. The ideal candidate will be comfortable with facilitation of multi-stakeholder teams to achieve goals, Quality Improvement (QI) as a problem-solving and measurement methodology, and using data to drive decision making to iterate strategy to achieve the goals of each catalytic event and quality data outcomes.

Candidates should also possess the following:

• Experience with content development for open source distribution required
• Experience in professional network management or support required
• Experience with adult learning strategies preferred
• Five to seven years previous work experience in a relevant professional environment
• Previous supervisory experience
• Strong project management skills, as evidenced by leading projects to successful and measurable completion
• Strong oral and written communication skills
• Strong political and relationship management skills and demonstrated ability to manage without authority through soft power
• Familiarity with challenges and opportunities in the homelessness or related sector
• Ability to handle multiple tasks in a fast-paced, dynamic team environment and demonstrate a willingness to shift easily between various responsibilities with diverse stakeholders
• Familiarity with customer service and user experience best practices
• Bachelor’s degree or equivalent

Software/Apps Used:

• Google Business Apps (docs, sheets, slides etc)
• Asana
• Zoom
• Slack
• Salesforce
• Mural

Salary Range:

CS offers competitive salaries and benefits packages for every position. Currently, the range is $90,842-$120,572.

Travel Requirements:

This position requires 3-5 days of travel per month to perform community on-sites, facilitate meetings, facilitate Learning Sessions, and attend team planning meetings.

Work Environment:

This position can be located anywhere in the continental United States. The Built for Zero team has office space in Los Angeles and New York City, but the position provides for the flexibility to work from a remote location without the standard support available at an office if such an arrangement meets the needs of Community Solutions.

Diversity and Inclusion:

We strive for inclusivity and diversity by attracting extraordinary people from diverse backgrounds and lived experiences. We seek to employ an all-star team of people who vary by their race and ethnicity, gender identity, sexual orientation, nationality, age, culture, religion, veteran status, physical and mental abilities. We promote equal opportunity in the recruitment, selection, training, compensation, promotion, and benefits of all employees.