Intake Manager

Instructions: Click the following link https://jobs.gusto.com/tides-for-reproductive-freedom to upload your resume and cover letter. Selected candidates will be contacted after the application deadline. All inquiries can be submitted to careers[at]tidesforchange.org.

Application Deadline: March 3, 2025

Hire Date: April 21, 2025

Title: Intake Manager

Supervised by: Co-Executive Director

Supervises: N/A

Status: Full-time, non-exempt, salaried

Compensation: $80, 267 (non-negotiable)

Location: Remote, must live in MA

Benefits: Package currently including 100% employer paid health and dental insurance, plus 50% for dependents/families; 75% employer paid vision, 50% for dependents/families, FSA/DCFSA, employer paid life insurance, 36-hour work weeks, 13 holidays, 24 days of paid time off.

Organizational Overview:

Tides for Reproductive Freedom (Tides) is the first abortion fund in Massachusetts founded and led by people who have had abortions, Black, Indigenous, and Queer folx. We are small and scrappy in all the good ways and in the ways that push us to grow. Organization-wide we are unapologetic in our belief that no one should have to struggle when accessing an abortion, making it our mission to approach abortion funding from a whole person perspective. We approach our staff and the communities we serve the same way, because we are our communities - we are whole people. We believe that anti-blackness is real, that people (not just women) get abortions, and that orgs can keep their land acknowledgements if they are not actively working with Native communities. We are learning so much in our first couple years as a nonprofit simply because this world was not made for us to be leaders - we approach our work with humility, creativity, flexibility, and curiosity. We invite folx interested in learning how a startup nonprofit works to join us in building something outside the box, even if it means getting a little messy along the way.

Position Description:

The Intake Manager is responsible for providing supportive, compassionate care to clients that contact our intake line for financial and/or practical support to access abortion care. This position manages the intake process, procedures, systems, budget and training of staff and board. With support and in collaboration with the Co-Executive Director, the Intake Manager will continue to build and expand this core function to achieve Tides mission.

Job Function

Client Services (approximately 70% of the position)

• Intake Line and Pledging:
  • Ensure secure confidential collection, storage and analysis of client data
  • Ensure timely, compassionate responses to client and clinic requests for support via phone, text and email. This includes:
    • Using language interpreters through BoostLingo
    • Referring and assisting clients with contacting other abortion funds for support, as appropriate
  • Track and report pledges of support to clinics, including follow-up to ensure pledge was used
  • Update the intake voicemail settings for office and holiday closure, for funding changes, and other key impacts on clients
• Practical Support
  • Coordinate transportation via ride shares for clients requesting assistance to/from their appointments
  • Connect callers with appropriate community resources to assist with stated needs

Administration and Budget Management (approximately 15% of the position)

• Maintain client confidentiality and data security
• Reconcile monthly invoices from providers
• Submit monthly reporting on pledges and practical support delivery
• Cultivate and maintain strong relationships with local and regional providers. This includes quarterly calls with clinics and implementation of memorandums of understanding (MOU)
• Track trends and changes in abortion access locally, regionally and nationally to inform programming and budget decisions

Training (approximately 10% of the position)

• Train staff and board members for taking 2-day shifts on intake line
• Keep staff and board updated on intake process changes
• Support staff and board members during intake shifts

Other (approximately 5% of the position)

• Actively participate in required retreats, staff meetings, tabling and community events beyond direct fundraisers, management of the intake line and participate in required virtual staff communications.
• Protect the organization by keeping information confidential.
• Update professional knowledge by participating in professional, educational and community opportunities as relevant to your role.
• Perform other duties as assigned by supervisor

Qualifications

Job Requirements

• Three to five years of relevant experience providing client support
• Experience delivering support and resources via phone, text , email
• Must be available Monday - Thursday, 8am - 4pm; with weekend availability

Skill Sets

• Highly organized and detail oriented; must be a self-starter capable of tracking appointments
• Exceptional time management skills
• Ability to be empathetic and compassionate with others in highly stressful situations
• Excellent written and oral communication skills with the ability to effectively communicate using multiple methods to people of diverse work and communication styles.
• Outstanding judgment, sensitivity, and high level of confidentiality and discretion.
• Familiarity with Microsoft Office, Google Suite, Quickbooks, DARIA or other secure database
• Familiarity with summarizing and analyzing datasets
• Self-motivated, resourceful, and creative; confidence with planning, problem-solving, and responding to changes related to work and events with a reputation for quality and excellence

Qualities

• Committed to abortion access and full reproductive justice for all.
• Committed to an intersectional framework that includes, but is not limited to gender, economic and racial justice.
• A self-starter, highly motivated, resourceful, creative and able to work without significant day-to-day supervision.
• Open to giving and receiving feedback and committed to practicing this regularly.
• Appreciation of working with diverse staff and board in an organization committed to reproductive, racial and social justice.
• An orientation to relationships, collaboration, and building the capacity of colleagues.

Work Environment:

• This is a fully remote position. Must be able to actively participate in online communications including email, video conferencing and other online tools used to facilitate virtual office culture and work sharing.
• This role routinely uses standard office equipment such as computers, phones, and scanners. Regularly required to communicate effectively via computer, phone and in person.
• This role requires that the individual is available for work from 8am-4pm Monday through Thursdays.
• This role requires frequent sitting.

Tides for Reproductive Freedom (Tides) is an equal opportunity employer and does not discriminate against any individual based on any non-merit factor, and is committed to an equitable workplace where everyone is treated as a respected and valued member of the team. In fact, Tides actively seeks to build and maintain a diverse staff with regard to race, culture, ethnicity, class, religion, physical ability, age, gender, and sexual orientation. As an organization working in solidarity with the reproductive justice movement, Tides is committed to fostering the leadership and elevating the voices of women, young people, people of color, Indigenous people, immigrant and refugees, low-income people, LGBTQ+, gender non-conforming, and non-binary people, people who have had abortions, people with disabilities, young parents, people who were formerly incarcerated, people who have received funding for abortions, and people living in the many intersections of these experiences. We encourage people from these communities to apply.