Clean Energy Program Coordinator

Description:

The Program Coordinator is responsible for carrying out duties related to essential customer service and outreach activities of the Westchester Power program. The Program Coordinator shall demonstrate an enthusiasm for sustainability and possess strong proficiency in both English and Spanish, with the ability to communicate clearly and effectively in both languages across customer interactions, written materials, and public presentations.

Key Responsibilities:

Customer Service

• Respond promptly to customer inquiries via phone and email in both English and Spanish, providing accurate information and support.
• Review and process customer form submissions using the program's Customer Relationship Management (CRM) system.
• Provide support to municipal elected officials and staff interacting with the public regarding the program, offering assistance in both English and Spanish as needed.

Outreach and Education

• Plan and conduct outreach activities, including virtual information sessions, community event tabling, and presentations to municipal boards and community groups in both English and Spanish.
• Maintain and update outreach evidence logs to track engagement activities.
• Coordinate the execution of mailings for newly eligible customers, including creating bilingual materials, setting timelines, and managing workflow.
• Collaborate with municipal staff and community leaders to organize outreach events that cater to both English- and Spanish-speaking audiences.
• Record and update outreach and customer engagement data in Sustainable Westchester's CRM, including new contacts, event details, and customer service issues.
• Develop and distribute bilingual program resources, such as FAQs, event flyers, and other promotional materials.

Program Operations

• Assist with miscellaneous tasks and projects to ensure smooth program operations.
• Regularly update process documentation for customer service and outreach workflows to ensure accuracy and consistency, including bilingual content where applicable.
• Assist in the preparation of NY State compliance submissions
• Participate in organization sustainable operations practices (i.e. composting)

Qualifications:

• This is an entry level position and requires no previous work experience.
• Spanish Language Fluency.
• Strong interpersonal skills.
• High level of organization.
• Comfortable working in a fast-paced environment with changing priorities.
• Availability for evening and weekend events.
• Proficiency with basic office software programs (MS Office, G-Suite).
• Commitment to addressing environmental justice issues and promoting equity and diversity inside and outside of the organizational setting.
• Valid driver’s license and reliable fully insured automobile.
• Background in sustainability, energy, or a related field is a plus.