Housing Operations Supervisor

ABOUT US

Anthos|Home is a groundbreaking startup focused on housing vulnerable New Yorkers. We're seeking a passionate and experienced Housing Operations Supervisor to lead a team responsible for managing the lease and repairs process. This role plays a critical part in ensuring units are move-in ready and well maintained throughout tenancy.

THE ROLE

The Housing Operations Supervisor will report to the Vice President of Housing Acquisition and will oversee a team of two Housing Acquisition Repairs & Lease Specialists ensuring prompt completion of repairs and leases and plays a critical role in the housing of individuals and families with housing vouchers. In addition, the Supervisor will be the primary contact to property owners, property managers, and brokers for post-move-in repairs. The ideal candidate will have a background in real estate or housing and a passion for problem-solving.

KEY RESPONSIBILITIES

• Supervise two Housing Acquisition Repairs & Lease Specialists.
• Field all inquiries from the Operations department to facilitate timely lease and ARC submissions.
• Oversee housing quality inspections and provide guidance to property providers on necessary repairs or code violations.
• Conduct random quality assurance (QA) visits to ensure compliance with housing standards.
• Manage post-move-in repairs by assigning tasks to the Housing Acquisition Repairs & Lease Specialists and monitoring progress to ensure timely resolution.
• Work with the Operations team for repairs that require direct management by Anthos|Home.
• Oversee account management to provide continuous support to property providers, fostering strong relationships and repeat business through tenant turnover.
• Manage all post-move-in inquiries or tenant issues, ensuring prompt and effective resolution.
• Collaborate with the Supervisor of Tenant Coordination and Aftercare to support comprehensive service delivery.
• Attend industry events as needed to represent Anthos|Home, build relationships, and engage with peers, potential partners, and industry leaders.
• Perform other duties as assigned.

QUALIFICATIONS & SKILLS

• Minimum of five years of experience in the housing sector or real estate.
• Prior supervisory experience is required.
• Strong knowledge of the NYC housing market and voucher system; existing relationships with property providers are a plus.
• Excellent communication, interpersonal, and negotiation skills.
• Strong organizational and problem-solving abilities.
• Proficiency in MS Word, Excel, and PowerPoint.
• Passion for Anthos|Home’s mission and the ability to work in a diverse environment.
• Ability to use public transportation or meet travel requirements with reasonable accommodation.
• Ability to ascend/descend stairs as needed.

COMPENSATION & BENEFITS

• Competitive starting salary: $85,000-$88,000 (dependent on experience)
• Hybrid work environment (3-5 days in the office or in the field)
• Comprehensive benefits package including:
  • Health, dental, and vision insurance
  • 401(k)
  • Generous paid time off
  • Summer Fridays in August
  • Professional development opportunities
• Wellness perks: Weekly yoga classes, Peloton, and meditation app subscriptions (subject to change)

JOIN OUR TEAM

Be part of a mission-driven organization making a real difference in New York City. Apply now to join the Anthos|Home family and help create stable homes for those who need them most.

HOW TO APPLY

Please send your resume and cover letter here.

Anthos|Home is committed to creating a diverse, inclusive, and equitable workplace. We are an Equal Opportunity Employer and welcome individuals of all backgrounds, experiences, abilities, and lived experiences to apply. Lived experiences are defined to include, but are not limited to, homelessness and/or housing instability. We believe that diverse perspectives strengthen our team and enhance our ability to serve our communities effectively. Any applicant who requires an accommodation during the application process should contact Anthos|Home to request such an accommodation.