Director of Operations

Job Title: Director of Operations

Department: Administration

Location: Hybrid -Bethesda, MD Area

Reports To: Executive Director

Status: Exempt

Salary Range: $95,000 – $115,000

Are you passionate about supporting individuals experiencing homelessness and making a direct impact on their journey to stability?

Bethesda Cares is seeking a dynamic and results-driven Director of Operations to oversee our financial management, administrative functions, and internal processes. In this role, you will work closely with the Executive Director and leadership team to enhance operational efficiency, manage budgets, streamline workflows, and ensure compliance with financial and regulatory requirements. Your expertise will be instrumental in strengthening the backbone of our organization so we can continue making a meaningful impact in the community.

The ideal candidate is a proactive problem solver, skilled communicator, and strategic thinker who can balance big-picture vision with day-to-day operational excellence. If you thrive in a fast-paced environment and want to be part of a team committed to ending homelessness, we want to hear from you!

Key Responsibilities:

Financial Management

• Develop and manage annual budgets, forecasts, and financial reports with the Executive Director and Board of Directors.
• Monitor cash flow, prepare monthly financial statements, and manage audits.
• Oversee accounts payable, receivable, payroll administration, and tax reporting processes.
• Ensure compliance with grant requirements, nonprofit accounting standards (GAAP), and internal financial policies.
• Manage relationships with the CPA firm to ensure accurate bookkeeping, financial reporting, and audit readiness.
• Monitor grant funding, track expenses, and allocate costs appropriately to ensure compliance with government grants and contracts.

Operations & Vendor Management

• Oversee office operations, ensuring a well-organized and efficient work environment.
• Manage vendor relationships, including IT services, CPA firms, and facilities vendors.
• Handle procurement of office supplies, equipment, and services, ensuring cost-effective decisions.
• Develop and maintain operational policies and procedures to improve efficiency and program delivery.
• Ensure compliance with local, state, and federal regulations, including nonprofit governance standards.
• Oversee the organization's insurance policies, ensuring proper coverage for liability, workers' compensation, and other business-related risks.

Human Resources & Consultant Management

• Collaborate with an external HR consulting firm on employee policies, benefits administration, payroll, and labor law compliance.
• Monitor payroll processes and ensure accurate and timely payment to employees.
  • Promote a positive and inclusive workplace culture through employee engagement initiatives.

Supervisory Responsibilities

This role is responsible for the overall direction, coordination, and evaluation of the Operations team. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION and EXPERIENCE

• Bachelor’s degree in Business Administration, Finance, or a related field (Master’s degree preferred).
• 8+ years of experience in nonprofit management, with expertise in finance, operations, and HR oversight or equivalent combination of relevant experience and education.
• Strong knowledge of nonprofit accounting standards (GAAP) and grant compliance.
• Proven ability to manage budgets, forecasting, financial reporting, and audits.
• Expertise in payroll management and ensuring compliance with labor laws.
• Experience managing CPA firms, HR consultants, and vendor relationships.
• Excellent organizational, analytical, and project management skills.
• Strong interpersonal and communication skills, with the ability to build relationships across teams and external partners.
• Exceptional leadership and supervisory abilities, with a collaborative and results-oriented approach.

Other Qualifications

• Strong interpersonal skills, including the ability to communicate financial information to non-financial staff.
• Ability to prioritize multiple responsibilities effectively.
• Attentive to details with patience and determination to explore the problem and all of its elements through to a solution.

COMPUTER/TECHNOLOGY SKILLS

Must be PC proficient and able to thrive in a fast-paced setting. Proficiency with financial software (e.g., QuickBooks) or other large, automated accounting systems is a plus. Must have strong experience with Microsoft Excel, Access, and Word.

Work Environment:

This hybrid role offers a mix of remote and field-based work. You must travel to Bethesda Cares sites, shelters, and outreach locations across Montgomery County, MD, and Washington, DC. Some evening and weekend availability may be needed.

Why Bethesda Cares?

Our office is located in the vibrant community of Bethesda, a bustling hub full of energy, culture, and opportunity. With easy access via Metro (Red Line) or bus, commuting is a breeze, whether you're local or from greater Washington, D.C. Spend your breaks exploring local eateries, coffee shops, and the walkable, charming streets.

Plus, this hybrid role allows you to balance time between our welcoming office, remote work and engaging fieldwork in Montgomery County.

Application Process:

Please submit your resume to jobs@bethesdacares.org. We look forward to reviewing your application!

Bethesda Cares is an equal opportunity employer committed to fostering a diverse and inclusive workforce.

We encourage individuals from all backgrounds to apply.