Regional Property Manager

Regional Property Manager

Way Finders is a 2024 Top Workplaces for Nonprofit organization, named as an employer of choice because our employees said so!

At Way Finders, we are passionately invested in lifting up the region’s people, places, and systems. Though our team performs a wide variety of functions, we are united by our shared mission: to build and advocate for a thriving and equitable region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options.

Interested in joining our team of dedicated professionals? Way Finders is currently seeking a Regional Property Manager (preferably bilingual in English/Spanish) to oversee portfolios* throughout Western Massachusetts. The Regional Property Manager is responsible for maintaining the integrity of the physical asset; the economic health of the properties in accordance with our mission, vision, and objectives; and ensuring compliance with program guidelines and funding requirements.

*The current portfolio size consists of ~400 units over 11 properties; growth is expected in the next few years. There are ~20 employees directly and indirectly supervised.

Benefits include: 20 days of accrued paid time-off in year one | 15+ holidays annually | Health, dental, and vision insurance options FROM DAY ONE | Educational assistance | Medical Reimbursement Account | Dependent Care Account | 403(b) retirement plan with employer match | Life insurance | Short-term and long-term disability insurance | Transportation benefits | Employee Assistance Program | Annual staff picnic!

Wage starts between $81,000 and $94,000 per year depending on equivalent qualifications. Interested applicants must submit a resume and cover letter; applications will be accepted until the position is filled. MVR/CORI/SORI.

The candidate will work largely onsite and throughout the lower Pioneer Valley, although some hybrid-remote work may be appropriate. The working office is located in Springfield, MA.

Responsibilities include:

• Oversee the management of a substantial portion of the organization’s Property Management portfolio to meet all established goals
• Develop budget(s) for properties within the assigned portfolio; oversee attainment of budgeted goals by analyzing and evaluating financial statements and reconciling monthly statements, working with the Vice President, Asset Manager, client/owner, and other stakeholders to address and resolve financial shortfalls
• Maintain occupancy goals through the development and implementation of Affirmative Fair Housing Marketing Plans (AFHMP) in conjunction with tenant selection plans; utilize comprehensive marketing strategies and advertising outlets to ensure a robust waiting list
• Oversee achievable and dynamic tenant retention plans in collaboration with Resident Services and Property Managers
• Deliver a high level of tenant satisfaction by developing and reevaluating, with input from Property Managers, effective tenant orientations, communications standards, and problem-solving approaches
• Ensure that the appearance and physical aspects of the properties meet or exceed established standards through routine site and safety inspections
• Communicate concerns and requests for capital to the Vice President and Asset Manager as needed to provide for the physical upkeep of each property in the portfolio.
• Ensure properties are in compliance with all Massachusetts State Building and Sanitary Codes, as well as owner or funding source requirements.
• Establish and maintain strong, collaborative relationships with staff (including across departments), owners, landlords, local/state/federal officials, funding sources, housing authorities, constituents, and stakeholders
• Solicit with foresight, and in an ethical and budget-informed manner, outside professionals regarding service needs and contracts, obtaining bids, quotes, and specifications as necessary
• Provide accurate and timely reports, communication, and liaison to the Vice President, Asset Manager, internal staff, and various reporting entities
• Assist in the development, review, and implementation of policies and procedures
• Proactively identify and inform leadership of any significant issues that may adversely affect the tenants, properties, or organization
• Provide clear communication, active support, and processes for efficient and safe responses to emergency situations; alert leadership as soon as possible when an emergency arises
• Remain current with funding source regulations, affordable rental housing trends, tenant rights and reasonable accommodation (or other such polices), and property management codes and regulations
• Provide adequate coverage for the Vice President and Property Managers in the event of absence

Supervisory responsibilities include:

• Set effective and achievable training plans for new staff members; evaluate and make process improvements based on feedback
• Evaluate and provide timely feedback to staff on performance-related matters; assess staff members’ strengths and developmental needs; implement performance plans to ensure the development and/or maintenance of necessary skills while fostering a culture of teamwork and collaboration
• Hire new/replacement staff in an efficient and equitable manner, following recruiting process guidelines
• Provide proper support and mentoring to any supervisory-level employees to ensure they take ownership of their own hiring needs
• Those directly and indirectly supervised include Property Managers, Maintenance Managers, Assistant Property Managers, Maintenance Technicians, and contracted vendor services as necessary

Requirements include:

• 5 years’ progressively responsible experience in property management, or a related role; a combination of experience plus a Bachelor’s degree may be a substitute
• 3 years’ mid-level supervisory experience
• Certified Property Manager (CPM) designation preferred
• Knowledge of Tax Credits, Rural Development, Fair Housing, and Department of Housing and Urban Development (HUD) regulations highly preferred
• Proficient with Microsoft Office applications and comfort learning new technologies; Yardi Voyager experience appreciated
• Excellent customer service skills with the ability to serve diverse populations
• Ability to assess priorities, organize, and operate in a flexible manner while retaining a high level of attention-to-detail
• Bilingual (English/Spanish) written and verbal skills are highly preferred
• Valid driver’s license with acceptable driving record; reliable vehicle
• CORI/SORI

Way Finders is an Equal Opportunity Employer that seeks a diverse staff in order to reflect our community and those we serve. Qualified individuals from diverse backgrounds are strongly encouraged to apply. This position is available to all without regard to race, color, religion, national origin, disability, age, gender or gender identity, sexual orientation, political affiliation, or veteran status. We provide reasonable accommodation for qualified individuals.