Health and Wellness Program Manager

About Street Level Health Project:

Street Level Health Project (SLHP) is an Oakland-based non-profit organization dedicated to improving the health and well-being of underserved, urban, immigrant communities in the Bay Area. Street Level is "a safety net of the safety net" and serves as a point of entry to accessing health and other services for those most often overlooked and neglected, namely the uninsured, underinsured, low-wage workers, and the recently arrived.

About the Health Access and Wellness Program: SLHP’s health access and wellness integrative model includes patient navigation and advocacy, health enrollment, and prevention services for uninsured and underinsured immigrants and day laborers in Alameda County. These services ensure a holistic health framework that creates access to wellness for people who face significant barriers to attaining resources. It incorporates building strong communities, empowering low-wage workers and uninsured people to access local resources, and advocating for their needs. We also provide weekly food distribution, community space, group health promotion activities, drop-in health, social, and legal referral services, and “warm handoffs” to partner organizations, as well as “know your rights” education.

Job Responsibilities:

Program Leadership and Administration

• The Health and Wellness Program Manager oversees the vision, management, and administration of the health access and wellness and prevention program.
• Crafting and updating the program vision and strategy in collaboration with the Executive Director, ensuring that the program meets the community's needs.
• Monitoring and supporting program quality and reporting on deliverables.
• Responsible for data collection and data entry; works with the Executive Director on grant reporting and provides all necessary data and narratives for grant reports.
• Tracking program budget and creating reports as needed
• Engaging in collective organization-wide visioning, strategic planning, programmatic decision-making, and other organizational culture-building activities.
• Collaborating with partner organizations to advocate for SLHP’s community.
• Helping with organizational events as needed.
• Implementing clinical policy and procedures and keep HIPAA integrity with guidance and directives from SLHP Medical Director.
• Collaborating with outreach staff to ensure that message delivery is accurate, provide new information and messaging as needed, and ensure bilateral communication.
• Supporting the Executive Director with advocacy efforts at local and state levels.

Team Management

• Providing weekly 1:1 supervision and support to staff members.,
• ensure that the team has the skills, training, support and supervision to function effectively in their roles.
• Leading regular team meetings that provide an opportunity for your team to gather, collaborate, team build, and problem-solve on challenges facing your program.
• Conducting annual performance evaluations of team members
• Conducting work in accordance with SLHP Employee Handbook.

Health Services Coordination and Patient Advocacy

• Managing providers and volunteer community health workers;delegate tasks to ensure role clarity and coverage.
• Ensuring that initial health screenings, 1:1 health education, linkages to care, and navigation operate effectively among health access and prevention services.
• Ensuring proper patient case management - including follow ups and reviewing patient charts and overseeing the patient discharge process.
• Maintaining a clean and organized clinic space and restocking supplies.
• Ensuring patient warm handoff– highlight patient needs and confirm that patients are connected to partner organizations or appropriate medical providers.
• Ensuring all patient data is entered into the Salesforce
• Supporting conflict resolution as needed.

Wellness and Prevention Services

• Supervising health navigation support, referrals, and wellness services for community members with intersecting barriers to service
• Supporting health navigators in troubleshooting complex cases, serve as a thought partner, and empower navigators through difficult situations as they arise.
• Helping create a safe and welcoming environment for community members and staff.
• Identifying, establishing, and fostering partnerships with counties, community organizations, and other partners to ensure an up-to-date, extensive referral system.
• Managing benefit (CalFresh and health insurance) partnerships programs.
• Overseeing and supporting the food distribution program to ensure compliance with food health and safety protocols.

Volunteer Support & Management

• As needed, recruiting volunteers to ensure adequate staffing for the program.
• Recruiting, training, and coordinating volunteer community health workers as needed.
• Recording hours, managing schedules, and coordinating evaluations for volunteers.
• Maintaining volunteer program files, training materials, and orientation procedures.

Required Skills

• Strong oral and written communication skills.
• Excellent communication, collaborative, mediation, and group discussion skills.
• Flexibility, adaptability, and creative problem-solving approach.
• Experience with Salesforce database management, data analysis, and reporting.
• Proficiency with Microsoft Office and Google Suite.

Required Qualifications

• Bilingual fluency in Spanish and English.
• Minimum 5 years of experience managing a clinical or health work setting providing care for low-income undocumented immigrants who are trauma-impacted and have experiences of limited literacy and/or substance abuse disorders.
• Experience with recruitment and outreach in a wide variety of sites, including schools, community events, churches/faith communities, and health systems.
• Experience in case management, patient advocacy, social services, or peer-based counseling.
• High level of self-direction, with an ability to multitask and prioritize demands.
• Knowledge of Alameda County resources, community organizations, and health systems
• Training in health education, health, nutrition, mental health, or program administration.
• Interest in policy work that advances the rights of immigrants.
• Demonstrated commitment to diversity, integrity, and a personal approach that values all individuals and respects differences regarding race, ethnicity, age, gender identity and expression, sexual orientation, religion, ability, socio-economic circumstance, immigration status, and record of arrest or conviction.

Preferred Qualifications

• Mam speakers and people of color are highly encouraged to apply.
• Expertise in Microsoft Excel, SPSS, EMR systems is highly desired.
• Experience in non-traditional and open community center work settings.
• Background in Medi-Cal Enrollment and Billing

Salary and Benefits: This position is full time at a base rate of $72,000- $75,000/year. Street Level Health Project provides full benefits (medical, dental, vision, vacation, paid one-week spring/summer break, paid 10-day winter break, and sick leave).

Street Level Health Project is an equal employment opportunity employer and does not discriminate on the basis of race, color, religious creed, sex, pregnancy, gender, gender identity/expression, national origin, age, medical condition, mental or physical disability, sexual orientation, weight, linguistic characteristics (such as accent and limited English proficiency where not substantially job-related), citizenship status, HIV/AIDs status, or any other basis prohibited by law.

How to apply: Please submit a cover letter detailing related experience and resume to jobs@streetlevelhealthproject.org. Note job title in the email subject. This position will remain open until filled.