Help 365 Bilingual Mobile Case Manager

JOB DESCRIPTION

Help 365 Bilingual Mobile Case Manager Location: New York, NY

New York Common Pantry is one of the city’s largest hunger relief organizations, providing food assistance, case management services, senior food provision, nutrition education, and hygiene services. We are a dynamic, mission-driven organization experiencing rapid growth and expansion.

NYCP is a poverty-fighting organization that reduces hunger and promotes dignity, health, and self-sufficiency by using a holistic approach to reach over 122,000 distinct people -- over 729,000 visitors each year. Last year, we served over 11 million meals. Through an array of programs that we offer, we look to establish long-term stability for those we serve.

The Social Care Network Resource and Referral Case Manager will work with the various database referral platforms that include, but are not limited to, Public Health Solutions, Unite Us, Aunt Bertha, and Food Bank TEN. The objective of the position is to establish contact with existing public health and hospital systems and connect households to the appropriate services within NYCP that will provide assistance to those impacted by social determinants of health. Specific duties will include monitoring referral systems, providing a coordinated receipt of referrals, assessing the needs of the referral, connecting to appropriate NYCP services, providing follow-up for referrals both internally and externally, and maintaining appropriate reporting tools. Duties will also consist of benefits screenings and direct assistance with public benefits applications that include, but are not limited to, SNAP, TANF, Safety Net, and Rental arrears.

The Help 365 Bilingual Mobile Case Manager will report to the Social Care Network Resource and Referral Manager at the 8 East 109th, New York, NY 10029 location. The schedule for this position is Monday through Friday: 9 am - 5 pm; 1-hour lunch. This is a Full-Time position, 35 hours a week, non-exempt.

Responsibilities:

Outreach and Partner Engagement

• Travel to assigned partner sites across New York City to conduct outreach.
• Identify potential partner sites for benefits enrollment services.
• Manage assigned caseloads from partner sites and social care referral platforms (e.g., Unite Us, Mount Sinai clinics, Mobile Partners).
• Provide direct enhanced services to members following waiver program guidelines for the WholeYouNYC initiative, developed by Public Health Solutions in partnership with Unite Us.
• Contact referred families/individuals to assist with services, including food pantries and public benefits applications.
• Accurately document all services provided using contracted service notes to ensure compliance with program requirements; ensure timely and proper case closure upon successful delivery of services.
• Screen clients for services based on program protocols and assist with applications for benefits such as SNAP, TANF, One Shot Deal, ERAP, SSI/SSD, and health insurance.
• Confirm applicant appointments 24–48 hours in advance and follow up to ensure HRA conducts necessary interviews.
• Facilitate formal mediation between applicants and HRA as needed to secure benefits.
• Confirm receipt and amounts of awarded benefits upon application completion.
• Provide participants with vetted information about local community resources.
• Elevate complex cases to supervisors for additional guidance.
• Other responsibilities as assigned.

Qualifications:

• An Associate’s degree in Social Work or Human Services is required; A minimum of two years of relevant work experience may substitute for education requirements.
• Full professional proficiency level in English and Spanish is required.
• Knowledge of Access HRA and HRA Applications
• Strong understanding of public benefits, entitlements, and associated systems (e.g., SNAP, TANF, One Shot Deal, ERAP, etc.).
• Proficient with Microsoft Office Suite, and Google Drive.
• Strong skills in data entry and spreadsheets, and the ability to learn new software quickly.
• Commitment to helping the communities in need and NYCP’s work and mission.
• Comfortable working with diverse populations.
• Ability to multi-task and work in a highly trafficked area.
• Strong customer service and interpersonal skills.

This is not an exhaustive list of all responsibilities, duties, skills, efforts or requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. This description does not constitute a contract of employment and NYCP may exercise its employment-at-will rights at any time.

New York Common Pantry is an Equal Opportunity Employer and is committed to providing equal employment opportunities to you without regard to race, creed, color, religion, national origin, sex, sexual orientation, pregnancy, marital status, age, veteran status, medical condition or disability, genetic information, gender identity, or any other protected status under federal, state, or local law.

Pay: $22/hour

Benefits:

• Paid time off, including Vacation, Personal, and Sick
• Medical, Medical Expense Reimbursement Plan, Dental, and Vision insurance
• Paid Holidays
• 403(b) Retirement Account
• Employer-Paid Life Insurance, and Long-Term Disability
• Voluntary Life Insurance
• Pre-tax Transit benefits
• Voluntary Pet Insurance

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