Senior Clinical Coordinator of Adult Programs – NYC

Grief is a universal experience, yet New York City has been without a full-service grief support center to

provide the support grievers need to find hope and healing, until now. OUR HOUSE Grief Support

Center Los Angeles, the premier provider of grief support services in Southern California, is extending its reach into New York City. For over three decades, OUR HOUSE LA has helped thousands of children,

teens, and adults find hope and healing after the death of someone close. OUR HOUSE NYC, on track to

open in 2025, is seeking a talented and motivated Clinical Professional to join our team.

Job Description:

Diverse job responsibilities include conducting pre-group appointments and in-person/virtual grief

support groups; interviewing, training, and supervising Volunteer Group Leaders; presenting educational workshops to universities, businesses, and social service agencies; participating in strategic planning and data management; and collaborating with Clinical Director and Executive Director on program expansion as appropriate.

Qualifications: Clinical licensure (LCSW), a minimum of 3 to 5 years of program management

experience, and strong public speaking and writing skills. Clinical experience with grief preferred.

Specific Duties:

In-House/Virtual Support Groups

• Lead adult grief support groups.
• Conduct phone and in-person pre-group appointments.
• Maintain contact with prospective waitlisted group members.
• Set up and coordinate new groups and maintain regular communication with Volunteer Group Leaders and group members as needed/clinically indicated.
• Refer grievers as appropriate to individual therapy/other types of support as appropriate.
• Develop new activities and resources for use in groups.

Volunteer Group Leaders

• Recruit, interview, and train Volunteer Group Leaders, and provide individual consultation as
• needed.
• Conduct bi-weekly Volunteer Group Leader supervisions.
• Implement annual evaluations and regular record keeping for each Volunteer Group Leader to track coaching and support activities.
• Update training materials as needed.

Data Management

• Oversee all Adult Team data management, including collecting data from team members and preparing clinical figures and narratives for OH Board Reports.
• Participate in Apricot data management to ensure consistent and correct input of comprehensive grief support processes and outcomes.
• Evaluate and update playbooks and activity books as needed.
• Maintain review of competitive/collaborative adult grief support programs in the region.
• Administer and evaluate pre- and post-group surveys and use data to inform program improvement.

Community Education and Outreach

• Position OH NYC as a leader in the grief education field by establishing and stewarding professional connections within the community.
• Initiate and respond to schools/universities, hospitals, community agencies, and therapists requesting grief education workshops to support their service to grievers.
• Administer post-workshop surveys to inform program improvement.
• Arrange workshop payments in partnership with the OH Director of Finance.

On Site Grief Response

• Respond to inquiries from businesses and agencies to provide short-term grief support after a death.
• Ensure that safety support for OSGR attendees is available during and after the engagement.
• Grow and maintain the OSGR program with support from Volunteer Group Leaders.
• Update OSGR training materials and resources as needed.
• Track and analyze all OSGR activities to inform program improvement.
• Arrange for service payments in partnership with OUR HOUSE’s Director of Finance.

Professional Development

• Remain current with the latest theories and bereavement research and maintain a working knowledge of significant developments and trends in the adult grief support field.
• Attending conferences and continuing education to increase skills and knowledge as appropriate and share knowledge obtained with other clinical team members.

Administrative and Supervisory Responsibilities

• Participate in the screening, hiring, and onboarding of new clinical staff.
• Attend clinical, team, and all-staff meetings as required.
• Conduct individual supervision with the Clinical Director plus supervision with non-licensed clinical staff as required.
• Actively collaborate with the Clinical Director and others to resolve identified issues of concern.
• Maintain Adult Team calendar

Fundraising

• Steward OH NYC donors as appropriate in partnership with the NYC Director of Development and NYC Advisory Board.
• Participate in OH NYC fundraising and donor events.