Conservation Engagement Associate

We’re Hiring!

Conservation Engagement Associate

Location of Position: Marin Headlands, Sausalito, California

Reports to: Public Programs Manager

Position Classification & Expected Hours of Work, and Travel:

This is a part-time hourly position.

• This position works one 8-hour shift per week on Sunday.
• Days and hours of the work week may vary according to the needs of The Marine Mammal Center.
• Travel is not expected for this position.

Compensation Range: $25.00 - $28.00/hr.

Partial Benefits:

• Sick Time
• 401k Retirement Plan
• The Marine Mammal Center offers benefits to support the emotional wellbeing of you and your loved ones (Employee Assistance Program)

Job Summary

The Conservation Engagement Associate supports the daily operations of The Marine Mammal Center’s public programs by providing excellent customer service, greeting, welcoming, and directing visitors upon arrival, leading public programs, and working closely with the Conservation Engagement team to enhance visitor experience. As an integral part of the team that engages with the public, this role will work to inspire the next generation of ocean stewards and visitors to the Center to act in support of our ocean and marine mammals.

Essential Functions

Conservation Engagement Support: 95%

• Support front of house operations, including greeting visitors, verifying ticket reservations at the information desk, answering questions, promoting the Center’s programs, and engaging visitors about the Center’s work and mission.
• Serve as front of house lead, including opening and closing for the public, managing and supporting the scheduled volunteers, and/or filling in as a tour guide or docent.
• Answer and direct phone calls in a polite and friendly manner.
• Lead tours and perform docent duties.
• Serve as a mentor and guide for Conservation Engagement volunteers to ensure the highest quality visitor experience.
• Maintain and ensure a clean, well-stocked, and safe environment for visitors.
• Support in evaluation of the visitor experience through surveys, timing, and tracking.

Other Duties as Assigned: 5%

• Perform special projects and research as assigned.
• Perform other duties as assigned.

Supervisory Responsibility:

None

Knowledge, Skills, and Abilities

• Enthusiasm for environmental conservation and marine life.
• Ability to provide exceptional customer service to diverse audiences.
• Ability to provide conflict resolution, maintain adaptability, empathy, and optimism under pressure.
• Ability to work collaboratively and maintain open communication in a team environment.
• Basic knowledge and experience with reservation/ticketing system. Experience operating Eventbrite preferred.
• Basic skills operating Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, SharePoint).
• Ability to understand and follow written and oral instructions and priorities as set by management.
• Ability to work independently, prioritize competing tasks and adapt to change.
• Ability to communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with cross-functional team members including volunteers, interns, and program staff.
  • Ability to practice self-awareness and respect when engaging with people of diverse backgrounds.
• Willingness to support and participate in The Marine Mammal Center’s diversity, equity, and inclusion programs.

Qualifications and Experience

• This position requires a combination of education and experience equivalent to a bachelor’s degree in administration, education, or related field; and 1 year of experience in customer service.
• Valid driver license with acceptable motor vehicle record to maintain standards of insurability.
• Proof of COVID-19 Vaccination or waiver (medical or religious).

Work Environment & Physical Requirements

• This position operates in a professional office and hospital environment both indoors and outdoors with access to other parts of the facilities via outdoor pathways.
• Ability to stand/walk up to 3 hours without a break.
• Ability to sit/stand/walk for extended periods of time.
• Ability to climb stairs and move around the facility for extended periods of time.
• Ability to move up to 30 pounds.
• Routinely work outdoors in weather conditions and elements.
• Ability to work in an open cubicle office space with many distractions.
• Routinely uses standard office equipment requiring repetitive motion.
• Ability to work at a desk for extended periods of time using a computer.
• Potential exposure to allergens and zoonotic diseases.
• Involves smells associated with animals and the care of animals.

OUR COMMITMENT TO DIVERSITY

The Marine Mammal Center actively engages individuals from all backgrounds. We are committed to embracing diversity within our organization because we firmly believe that diverse employee teams help us to achieve our best organizational outcomes and provide the most effective support to the communities we serve. We are deeply dedicated to creating and maintaining an inclusive, equitable and supportive work environment. We strongly encourage people from underrepresented groups to apply. The Marine Mammal Center believes in growth and supporting our employees as best we can so they can become their best selves in and outside of work. We believe that a healthy work environment means building an inclusive culture where people can thrive together and feel supported and empowered. We believe in stretch versus constraint.

OUR MISSION

The Marine Mammal Center advances ocean health through marine mammal rescue and rehabilitation, research, and education.

ABOUT THE MARINE MAMMAL CENTER

The Marine Mammal Center is leading the field in ocean conservation through marine mammal rescue, veterinary medicine, science, and education.

For more information, please visit our “About Us” page at www.marinemammalcenter.org

To Apply: Please submit a cover letter and resume and provide a brief description about how your experience aligns with the role.

Note that applications without a cover letter will not be considered.

In your cover letter, please feel free to note which pronouns you use (For example – she/her/hers, he/him/his, they/them/theirs, etc).

We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. The Center is an equal opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.