Senior Coordinator, Communications

Position: Senior Coordinator, Communications

Location: Remote; or Los Angeles, CA (Hybrid)

Employment Type: Full-time, Salaried, Exempt

Compensation Range: $65,000-$75,000/year DOE

Level: Officer

Reports To: Vice President, Communications

Manages: None

Supported By: Communications team, Operations team, Development team, Program teams

Education/Experience Preferences: Associate's Degree, or equivalent professional experience preferred

Start Date: ASAP, open until filled

We Are DigDeep

The DigDeep Right to Water Project is a WASH (water, sanitation, and hygiene) organization committed to closing the water access gap for the 2 million + people in the U.S. who still don’t have a tap or a toilet at home.

DigDeep believes access to clean water is a human right. We run several nationally recognized programs that empower communities to build their own water and sanitation systems. We won the 2018 US Water Prize for our Navajo Water Project, which has brought clean, running water to hundreds of Native families across New Mexico, Arizona, and Utah. DigDeep launched the Appalachia Water Project in 2020 in McDowell County, WV. It has since brought clean, sustainable running water to hundreds of families in Southern West Virginia through public - private partnerships with the McDowell County PSD and East Logan PSD in Wyoming County. In addition to clean running water, the project is installing septic systems and connecting households to centralized sewer. The AWP is now expanding into neighboring states of Kentucky and Virginia to continue its quest of clean water for every Appalachian family. Our water projects expanded in 2022 when we launched our Colonias Water Project. This project works to bring clean, running water to the residents living in communities along the Texas-Mexico border. The Texas colonias are largely unincorporated, low-income communities that fall just outside city limits and often lack basic infrastructure. Our work began in Cochran colonia near El Paso. DigDeep partnered with residents, housing nonprofits, and county officials to innovate a new model for public-private-partnership that brings these basic services to families for the first time. Now we're getting the water flowing in 5 more communities.

The Opportunity

DigDeep is looking for an organized, innovative, and detail-oriented person to join our growing Communications team as the Senior Coordinator, Communications. Reporting to the Vice President, Communications (VP), the Senior Coordinator, Communications will work to support the Communications team in executing successful creative and strategic communications efforts both cross-departmentally and external to the organization that align with our values and center the communities we serve. This role will be responsible for supporting effective workflows within the Communications department, and will accomplish this through excellent organization, communication, and management across various departments within the organization.

This role is both independent and collaborative, so a love of organizing, streamlining systems, and prioritizing tasks is a must! In this role, you will play a key role in liaising between and supporting members of the Communications team as they interact with departments across the organization.

Key Responsibilities

This is what you’ll do once you join the team:

Communications Strategy & Execution

• Support the development and implementation of communications campaigns
• Help craft compelling narratives that center community voices and experiences
• Support the coordination of content creation and distribution across multiple channels
• Help ensure messaging alignment across all materials and platforms
• Track communications metrics and gather insights for improvement
• Contribute to communications planning and strategy discussions
• Assist with ad-hoc projects and support other tasks as assigned

Content Coordination

• Support the management of editorial calendar and content pipeline
• Coordinate cross-departmentally with team members to gather stories and updates from the field
• Support the creation of newsletters, reports, and other communications materials
• Help maintain consistent voice and messaging across all content
• Apply design eye to review and provide feedback on visual materials
• Ensure all content adheres to ethical storytelling guidelines

Administrative & Project Support

• Support administrative needs as they relate to the overall success of the Communications team, including but not limited to: calendar management, meeting planning and coordination, travel arrangements, expense tracking, data management, record keeping, and file organization.
• Coordinate timelines and deliverables for communications initiatives
• Maintain organized digital asset and content libraries
• Support the Communications team with cross-departmental planning and coordination efforts
• Take initiative on projects while maintaining clear communication
• Support the response and management of ticketed communications request system

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. As the organization continues to evolve, duties or tasks may change without impacting the overall job description.

Competencies

• Change Management: Task focused. Receives/follows direction, but should be able to lead certain aspects of projects under less supervision. Proposes and implements own ideas and suggestions in order to develop and streamline processes. Deliver value to a specific functional area, but is conscious of other department goings-on. Ability to simultaneously work on and may help lead multiple projects. Able to complete increasingly complex/ ambiguous projects through a greater understanding of the industry and organization's goals.
• Innovation: Generate innovative responses to current problems. Displays open mindedness and is willing to try new approaches. Adapts readily to changes and needs. Is able to shift attention and priorities in own work in response to needs of their work. Offers suggestions to improve the ways things are done. Actively seeks opportunities to try out new experiences.
• Judgement & Decision-Making: The ability to tackle a problem by using a logical, systematic, sequential approach, rarely involving supervisor support, often helps others. Is able to analyze problems and implement solutions, often anticipates problems before they occur. Should be able to implement all solutions independently, should only require help on the most complex problems. Effectively navigates uncertainties and incomplete information with a problem-solving mindset to identify appropriate strategies and creatively apply solutions. Can make systematic comparisons between two or more alternatives, noticing discrepancies and using them to inform decision-making.
• Professional Communication: Professional presence, strong written and verbal communications skills, gaining ability to appropriately represent both oneself and the company in external facing situations, able to adapt and react appropriately to novel circumstances. Ability to effectively determine and use appropriate written and visual communications, graphics, statistics, presentations, and language in such a way as to have maximum impact on the intended audience. Handles conflict empathetically. Conducts/Leads discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support understanding, troubleshooting, and problem solving. Seeks and shares relevant information, opinions, and judgments. Explains the context of interrelated situations, asks probing questions, and solicits multiple resources of advice prior to taking action when appropriate.
• Personal Development: Seeks projects to increase knowledge and improve job related skills. Displays commitment to improving and learning by seeking opportunities for development, and/or voluntarily participating in learning activities. Independently reviews own progress. Reflects, analyzes and learns from self and other’s past performance, both successes and mistakes. Responds well to new situations that require a stretch/growth. Proposes ideas for own development.
• Technical Expertise: Has demonstrated ability and depth of knowledge with the technology in the desired technical area. Effectively uses and applies technical knowledge, and uses knowledge to identify solutions to existing problems. Basic understanding of data security best practices.

Skills and Qualifications

We want to hear from you if you have:

• Associate’s degree, or equivalent professional experience preferred
• At least 2 years experience in communications, journalism, publicity, social media or related field required
• Proficiency in MS Office Suite and/or Google Workspace required
• Experience with Slack, Asana, Canva, Figma, Zoom, Expensify preferred
• Understanding of ethical storytelling principles and practices
• Basic design sensibility and ability to provide visual feedback
• High computer literacy, and tech savviness required
• Able to focus in the face of pressure, deliver against timelines and not be intimidated by tasks/time limitations
• Organized, trustworthy, dependable, and detail oriented
• Comfortable with autonomy, able to work independently and complete assigned tasks within established time frames required
• Comfortability and readiness to apply a social justice and equity lens to communications and content creation
• Willingness to travel, including but not limited to: Navajo Nation (AZ/NM/UT), West Virginia, Kentucky, Texas, DigDeep HQ, and additional locations as needed

Compensation and Benefits

At DigDeep, we believe that great work requires a great job. We understand that people thrive with rest and holistic support, which is crucial for our long-term success. We take pride in offering top-notch benefits to our team across the United States, prioritizing their health and wellbeing, as well as providing additional support for our employees' families. If you join us, here’s how we’ll support you in your work:

• Competitive wage to commensurate with level of position
• Generous vacation and sick leave
• 23 weeks paid Parental Leave
• Annual Professional Development Stipend
• Annual Wellbeing Reimbursement
• BrightPlan membership (Financial Wellness Benefit)
• Health Benefits
  • Employee Offering: Medical, dental, vision insurance, 100% employer paid
  • Spouse/Children/Family Offering: Employer covers up to $500 of the monthly cost for medical insurance for spouse/children/family; Employer covers 100% of the cost for dental and vision insurance for spouse/children/family
• One Medical membership
• Life insurance, 100% employer paid
• Work laptop
• Monthly cell phone use allowance
• Monthly internet use allowance
• 15 paid holidays (including one week closure for Labor Day)
• Domestic travel
• 401k retirement plan, with employer match