Volunteer Coordinator

About Us

Lost in New Haven is a new, community-centered history museum dedicated to making the past come alive through storytelling, artifacts, and engaging programs. As a startup non-profit organization, we’re building a welcoming and dynamic team from the ground up—people who are creative, collaborative, and energized by the opportunity to shape something new.

Position Summary

The Volunteer Coordinator will develop and manage a diverse, enthusiastic team of volunteers who help bring the museum’s mission to life. From front desk greeters to school tour docents and behind-the-scenes helpers, you’ll be the heart of our volunteer network. This role is both strategic and hands-on: you’ll design the volunteer program while also leading daily coordination.

Key Responsibilities

Program Development & Management

• Design and implement a structured volunteer program that includes recruitment, onboarding, training, scheduling, and recognition.
• Develop volunteer job descriptions and training materials in partnership with museum staff.
• Establish systems to track hours, contributions, and engagement.

Recruitment & Engagement

• Actively recruit volunteers through schools, community groups, online platforms, and events.
• Foster a welcoming, inclusive, and supportive culture among volunteers of all ages and backgrounds.
• Organize regular trainings, check-ins, appreciation events, and learning opportunities.

Operations & Communications

• Coordinate daily volunteer assignments and scheduling to ensure coverage across museum operations and special events.
• Maintain clear communication with volunteers and staff; resolve scheduling or interpersonal issues as needed.
• Track and evaluate program impact and volunteer satisfaction; report on key metrics.

Support for Programs & Events

• Work closely with education, events, and visitor services teams to ensure volunteers are prepared and supported.
• Help orient volunteers for large programs, school visits, and community events.

Ideal Candidate Will Have:

• A passion for history and community building
• Experience managing or coordinating volunteers (paid or unpaid)
• Strong communication and interpersonal skills
• Organizational and problem-solving abilities
• Comfort with technology (e.g., spreadsheets, scheduling software, email newsletters)
• Enthusiasm for working in a startup environment where adaptability is key

Preferred Qualifications

• Experience in museums, nonprofits, or education settings
• Familiarity with volunteer management software
• Bilingual or multilingual skills a plus