Resident Engagement Specialist

POSITION: Resident Engagement Specialist FLSA: Non-Exempt

DEPARTMENT: Community Programs (allocation: Third-Party Social Services)

REPORTS TO: Senior Director of Social Services and Resident Engagement

JOB SUMMARY: Reporting to the Senior Director of Social Services and Resident Engagement, the Resident Engagement Specialist of third party social services will work with a roster of tenants throughout NYC to address barriers related to housing stability and in direct support of our third party partners. In coordination with each household, the Resident Engagement Specialist will develop goals, provide advocacy, and problem solve issues that impact their leaseholder status. This is a contract position with the opportunity to be renewed every year based on performance and funding.

Job Duties include but not limited to:

• At least three days per week, meets with assigned households regularly in their home, in the community, and in the office to address challenges impacting their housing stability. Meetings could be more frequent dependent on the needs of the households.
• Ensure completion of ongoing timely case notes recording service delivery; including assessments, intakes, goals, referrals, etc.
• Identify service needs and appropriate intervention(s) to assist households with desired outcomes, including entitlements, arrears recovery/support, and other.
• Provide direct supportive advocacy, and/or outreach services.
• Provide social service referrals pertaining to medical, mental health, substance abuse and education/employment
• Serves as liaison with property management to address repairs, lease signing, etc. Advocates for and assists households in negotiating various systems to ensure receipt of entitlements and maintenance of permanent housing.
• Attends appointments as needed with families to ensure all issues are addressed.
• Participates in weekly staff meetings and client conferences as needed.
• Attend case meetings with supervisor to review case files as scheduled.
• Attend staff meetings as scheduled.
• Maintain complete, up to date, and accurate tenant records in company data management system.
• Ensure that department set deadlines, requirements, and expectations are met constantly.
• Perform other duties as reasonably requested.

QUALIFICATIONS & EXPERIENCE:

• 2 or more years’ experience working with families experiencing homelessness, or housing insecurity.
• Experience with general case management functions, assessment, and advocacy skills.
• Knowledge of various city social service agencies and community-based organizations related to housing and homelessness, highly preferred.
• Strong proficiency in Microsoft Office.
• Ability to work successfully in a hybrid environment.
• Ability to travel to households within the NYC (New York City) area using public transportation
• Bilingual a plus but not a requirement.
• Ability to work Monday through Friday, consistent 8-hour shift, with an unpaid hour for lunch.
• Ability to relate to people of diverse backgrounds.
• Commitment to providing affordable housing for low-to-moderate income population.