Manager, Business Assistance

Location: Long Island City, NY

Employment Type: Full-time (in-office, 5 days a week)

Start Date: March 2025

Salary Range: $55,000 - $65,000 / Year

About Us

The Long Island City Partnership (LICP) is the neighborhood development organization for Long Island City (LIC). Our mission is to advocate for economic development that benefits the area’s industrial, commercial, tech, cultural, tourism, and residential sectors. We work to attract new businesses, retain those already here, welcome new residents and visitors, and promote a vibrant and authentic mixed-use community. LICP also operates the Long Island City Business Improvement District (LIC BID) and the Long Island City Industrial Business Zone business services program, among other initiatives. For more information, visit http://licqns.com.

Position Overview

The Manager, Business Assistance will work to support and retain businesses in Long Island City. This includes helping businesses navigate government programs, access financing and incentives, and resolve operational challenges. The ideal candidate is a proactive problem solver with strong communication skills and a passion for supporting local businesses.

Key Responsibilities

Business Assistance & Outreach:

• Assist businesses in accessing services, including financing, government incentives, navigating government agencies, energy programs, recruitment and training, MWBE certification, and procurement opportunities.
• Support the organization in developing and implementing an annual work plan for the business assistance program.
• Advocate on behalf of local businesses to address operational challenges and policy issues affecting Long Island City.
• Market business assistance services to local businesses and those looking to expand or relocate to Long Island City, and develop strategies to promote business retention and attract new businesses.
• Conduct outreach (phone, email, and in-person) to assess and address business needs.
• Represent LICP at trade shows, conferences, seminars, and other business-related events.

Data Management & Reporting:

• Maintain a case management system to track business assistance requests and ensure timely follow-ups.
• Collect and report performance statistics to the NYC Department of Small Business Services (SBS) and other stakeholders.
• Ensure accurate and up-to-date records of business interactions and outcomes using CRM platforms (Salesforce and Oracle preferred).

Qualifications

• Bachelor’s degree in business, public administration, urban planning, or a related field.
• Experience in business assistance, nonprofit, public administration, or related fields (preferred).
• Strong knowledge of business operations and best practices, particularly for small and mid-sized enterprises (preferred).
• Outgoing and customer service-oriented with the ability to engage a wide variety of stakeholders.
• Ability to conceptualize, research, and implement new ideas to support business retention and expansion.
• Experience working with government programs related to industrial and commercial businesses (preferred).
• Excellent organizational skills with the ability to manage multiple projects and meet deadlines effectively.
• Entrepreneurial mindset, collaborative spirit, and a strong work ethic.
• Proficiency in data analytics and data visualization (preferred).

Benefits

• Competitive salary ($55,000-$65,000).
• Health benefits (medical, dental, and vision).
• 401(k) retirement plan with employer contribution.
• Paid time off and holidays.

To Apply

Interested candidates should submit a resume and cover letter on Idealist.

The Long Island City Partnership is an equal opportunity employer. We encourage applications from individuals of all backgrounds and experiences.