Director of Ecumenical Outreach Partnership (EOP)

FIFTH AVENUE PRESBYTERIAN CHURCH

POSITION DESCRIPTION

Position Title:

Director of Ecumenical Outreach Partnership (EOP)

Position Type:

Full Time

Exempt

Department: Outreach and Missions

Reports To: Director of Outreach and Missions

Hours: M – F

9:00 am – 5:00 pm

POSITION OBJECTIVE: To manage the Ecumenical Outreach Partnership (EOP) program of Fifth Avenue Presbyterian Church, St. Patrick’s Cathedral and Saint Thomas Church. The director of this outreach partnership located in mid-town Manhattan, NY will direct all facets of the program operation to: 1) enhance the quality of care and services offered to vulnerable client by applying the specific social work skills to support those in need and 2) provide effective administrative, program, client, staff, volunteer and stakeholder management to EOP.

In 2017, Fifth Avenue Presbyterian Church established the Ecumenical Outreach Partnership, an outreach program to the homeless, as a collaborative ministry with St. Patrick’s Cathedral and Saint Thomas Church. With the three faith partners, EOP works together to engage and connect with the mid-town Manhattan homeless population. The program supports people living on the street, in the shelter system, or those insecurely sheltered and newly arrived; or people struggling with ramifications of poverty, unemployment, hunger, mental and physical illness, substance abuse, trauma and isolation.

The EOP program goal for each client is to self-empower the individual to facilitate progress on a continuum of care, independently or in conjunction with a social worker. To achieve that end, the director manages the overall day-to-day client program and services, working towards advancing outcomes in the core program pillars: housing, physical health and mental health, food security, benefits assistance and spiritual care. Simultaneously, s/he manages the day-to-day administrative operation. EOP works with clients by offering case management, referrals and direct assistance. Through a series of client touch points and/or staff recommendations, the director gauges the needs of our homeless and vulnerable clients related to EOP’s core pillars. In concert with staff, s/he responds directly or supports staff members to identify the appropriate intervention strategy or method for each unique client. The director will supervise two staff members at a minimum: a case manager and a social worker, and as appropriate, a student intern.

The Director of EOP reports to the Director of Outreach and Missions. S/he will work closely with the Director of Outreach and Missions on a day-to-day basis. The Director of Outreach and Missions will provide executive oversight of the programs to ensure program, mission and value alignment with Fifth Avenue Presbyterian Church, and the other sponsoring partners.

The Director of EOP is an employee of Fifth Avenue Presbyterian Church, working onsite with clients, conducting targeted street outreach, and to manage staff. Salary Range: $70,000 - $75,000. Interested applicants should submit a cover letter, resume and three references to outreach@fapc.org. Applicants will be reviewed on a rolling basis, with an anticipated start in March 2025.

MAJOR RESPONSIBILITIES:

• • Maintain accurate client case records that include assessments, interventions and service plans, and case notes.
  • Track and maintain client metrics and data related to case management, referrals, direct assistance and group programming.
  • Produce and/or contribute to reports related to program outcomes and agreed upon deliverables (e.g., grant reports). Communicate as needed to partner churches, program stakeholders, donors and foundations.
  • Contribute to grant applications by drafting and/or reviewing narratives, metrics, budgets and providing input on the client operation and needs for which EOP seeks funding.
  • Direct and advance the program model as needed to meet client needs, trends and current environment. Communicate recommendations to Director of Outreach and Missions, EOP staff and Advisory Board members, funders and the EOP community.
  • Assess client needs and engage clients through case management services. Provide referrals and direct assistance directly or by advising and consulting staff.
  • Establish and track benchmarks related to the core program pillars. Incorporate findings and recommendations to innovate program and pilot new opportunities, aligned to funding, program mission and other program aspects and institutional culture.
  • Create community awareness for the EOP program through client and community engagement. Welcome community members to volunteer on a routine basis or as needed.
  • Supervise the EOP staff and volunteers, including vendors.
  • Maintain a case load of clients and liaise between clients and support agencies and providers. Provide information and referrals (e.g., social security, medical appointment coordination). As appropriate, coordinate client care with all onsite partner providers (e.g., housing and healthcare providers).
  • Participate in all-staff meetings and, as appropriate, staff or lay-led events at Fifth Avenue Presbyterian Church.
  • Direct all facets of the EOP operation in a manner consistent with the EOP mission, Fifth Avenue Presbyterian Church mission and the ethical standards of social work.

PROFESSIONAL QUALIFICATIONS:

• • Master’s degree in a human services field, with a licensed Master of Social Work strongly preferred.
  • Three to five years of experience addressing the needs of vulnerable populations, with proven clinical assessment skills.
  • Experience in crisis counseling and outreach to the homeless or vulnerable or mentally ill populations.
  • Demonstrated program management skills.
  • Experience supervising staff, vendors and volunteers.
  • Bilingual (Spanish) strongly preferred.
  • Organizational and communication skills to manage administrative details and personnel aspects of the EOP program.

PERSONAL QUALITIES:

• • Professional commitment to the EOP mission, and the mission and values of Fifth Avenue Presbyterian Church.
  • Knowledge of current trends in social work and mental wellness, as well as New York City agency specific services that support the homeless (e.g., New York City Department of Homeless Services).
  • Cultural competency and fluency interacting with the homeless, mentally ill, and non-English speakers.
  • A professional demeanor with a collaborative and adaptive work style.
  • A self-starter, who is also self-directed.
  • Comfortable working within a complex, faith-based setting with multiple competing priorities.