Program Director

🌟 Who we are

Develop for Good is a tech nonprofit startup that supports diverse college students as they build software for nonprofits under industry mentorship. Since 2020 and over the course of 200,000+ volunteer hours, Develop for Good has supported 3,100+ volunteers across 230 tech projects with nonprofit clients including UNICEF, the World Health Organization, and the Smithsonian Institution. 83% of our students are under-served or underrepresented in tech. Spun out of Stanford University, Develop for Good has been funded philanthropically by the a16z Cultural Leadership Fund, Fidelity Charitable Catalyst Fund, and several Silicon Valley tech companies, and has been featured on Forbes, TechCrunch, and TED. Ultimately, we accelerate the careers of the diverse tech leaders of tomorrow with real-world, high-impact tech experience.

📌 General function

Under the direction of the Executive Director, the Program Director will oversee the daily administrative and operational functions of the organization, ensuring seamless program execution and a high-quality experience for both nonprofit clients and volunteers. The Program Director plays a critical role in optimizing internal processes to drive growth and impact.

✅ Duties/Responsibilities

• Ownership of program execution and management
  • Lead and manage the day-to-day execution of core programs, including volunteer and nonprofit recruitment, onboarding, training, recurring feedback collection and analysis, deliverable collection, and off boarding.
  • Set and enforce deadlines, expectations, and program standards to strive towards successful outcomes for nonprofits and volunteers.
• Product Lead team management
  • Oversee and guide team of Product Leads (former Develop for Good student graduates who return to join our volunteer leadership team), ensuring that they stay on track with their commitments.
  • Provide hands-on leadership by stepping in to support program execution when necessary.
• Internal resource and process development
  • Spearhead the development and maintenance of comprehensive internal library of educational content and resources.
  • Regularly review, improve, and update content to ensure relevance and accuracy.
• Customer success
  • Uphold, define, and report on key performance metrics for volunteer and nonprofit success.
  • Take ownership of the resolution of volunteer and nonprofit conflicts and concerns. As the final point of escalation for issues, work proactively, swiftly, and effectively to mediate misunderstandings and ensure positive outcomes.
  • Build and maintain strong relationships with volunteers and nonprofits, ensuring open communication and delivering exceptional support throughout their experience.
• Execute such other duties as designated by the Executive Director.

🎓 Qualifications

• A postsecondary degree and significant experience in operations, technology, volunteer management, or education-related fields preferred.
• Strong track record of managing teams and project ownership, preferably with experience in volunteer-driven organizations.
• Excellent written and verbal English communication skills; ability to engage with diverse audiences, including students, industry professionals, and nonprofit leaders.
• Outgoing, engaging, and energizing personality, capable of fostering a collaborative, positive work culture.
• Must be solution-oriented and proactive in driving desired outcomes.
• Values efficiency, frugality, and long-term scalability.
• Is highly responsive, reliable, and positive while operating under tight deadlines and ambiguity in a small, early-stage team. Thrives when wearing multiple hats.
• Willingness to work flexible hours, including occasional evenings and weekends as required by deadlines.

🖊️ Commitment Expectations

Due to Develop for Good’s demands and responsibilities, we require full-time employees to be fully dedicated to their position and to not engage in external full- or part-time employment, freelancing, contracting, or academic programs.

💜 Develop for Good Organization Values

These core values embody who we are as a nonprofit, and serve as guiding principles for how all our volunteers, management, and partners operate and interact with one another. In an organization that is proud to engage such a large, diverse community of stakeholders, the following code unites us by shaping our overarching culture, driving our day-to-day actions, and inspiring us to deliver our best everyday to make the world a better place.

Exercise ownership. Every member of the organization—from staff to student and mentor to stakeholders—owns a critical role in the Develop for Good project cycle. We commit to owning our responsibilities end-to-end. We proactively communicate about progress, and flag issues upon first sign.

Plan to be prepared. Most things take much longer than initially anticipated. We build in personal and team buffer time to make sure things are done well and on time, and don’t rely on others for reminders.

Demonstrate growth through humility. We understand that no one is right 100% of the time. We ask for help when we need it, and when we inevitably make errors or fall short of expectations, we vocally acknowledge and own our mistakes. We reflect on what happened, reassess what we’ll do differently next time, and learn and grow as a team.

Commit to decisions as a team. We are obligated to respectfully push back based on data and our convictions. Decision-makers are responsible for outcomes. When decisions are made through collaborative discussion, we move forward together as a team.

Energize and serve each other. We assume positive intentions, proactively resolve misunderstandings or disagreements, and approach every interaction with kindness and empathy. We do not tolerate inflammatory, disrespectful, aggressive, or passive-aggressive behavior under any circumstances. Regardless of the role we fill in the Develop for Good community, we are team players who galvanize each other with positivity and enthusiasm.

Seek to understand and be helpful. We ask ourselves how we can help first and foremost. We don’t just come with problems or complaints; we are constructive, tactful, and solution-oriented. We don’t jump to conclusions; instead, we gather context and ask questions before making assumptions or delivering criticism.

Be mission-minded. We utilize our diverse cultures, roles, and responsibilities to work collaboratively to achieve our unified mission of doing good. At the end of the day, we’re here to try our best, grow, and dedicate our time and skills to improving the lives of others.

Develop for Good is committed to creating a diverse, equitable, and inclusive workplace. We are proud to be an equal opportunity employer and welcome applicants from all backgrounds, regardless of race, ethnicity, gender identity, sexual orientation, age, religion, disability, or veteran status. We believe that diversity drives innovation and encourage individuals with diverse experiences and perspectives to apply.

💸 Compensation

The expected salary range for this position is $80,000 - $90,000. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s work location, qualifications, years of experience, and skillset.

🎉 Benefits

• Generous medical, dental, and vision insurance.
• Retirement plan and up to 5% employer matching.
• Flexible remote-first culture. Beyond attending meetings scheduled in advance and maintaining responsiveness during daily designated work hours, you can work from any place and at any time as long as high-quality, expected work gets done on time.
• Monthly remote work stipend.
• Flexible PTO, sick leave, and generous paid parental leave.
• All-expenses paid in-person team retreats and startup and nonprofit events.
• Make a tremendous, far-reaching impact for thousands of students, nonprofits, and their beneficiaries in a fast-paced tech nonprofit startup.
• Unparalleled opportunity to expand professional network with industry professional mentors, nonprofit executives, corporate partners, talented college students and recent graduates, and high net worth philanthropic partners and supporters.