Client Engagement Specialist

About Better Angels

Los Angeles is facing an epidemic of homelessness. Despite billions of dollars approved by taxpayers to address the crisis over the last several years, the situation has further deteriorated. Government cannot handle this epidemic alone. Existing nonprofits, despite best intentions, have been too constrained to have the broad impact necessary to address the issue at scale. We believe that the time has come to rally the residents of LA to tackle homelessness head on. Better Angels will take a bold, holistic approach to confront the many aspects of this huge, complex, and seemingly intractable problem with particular focus on the following pillars: Prevention, Sanitation, Services, Shelter and Housing. The STEP Fund is Better Angels’ core program focused on prevention.

About The STEP Fund

In 2022 almost 70,000 people were homeless in LA County. Nearly 60% of those people cite economic problems as the reason for their homelessness. What if there was a way to help those people, before they became homeless? The STEP Fund is an innovative new microloan program with a singular goal: to provide interest-free loans to people in LA County who are at imminent risk of homelessness. Join us in helping to prevent homelessness in LA County.

Job Summary

Better Angels is seeking a highly organized Client Engagement Specialist to join our STEP Fund team to help clients successfully participate in the STEP Fund loan program. Our loan program is designed to help people who are at risk of eviction and are unable to pay their rent. Reporting to the Director of Prevention, this individual will be joining a small team who have been doing this work since 2021. Our team is energetic, motivational and we foster a culture of empowerment.

Ideal Candidate Profile

You are mission-driven, creative, and known for building meaningful connections across diverse groups. You have previous experience working to help marginalized or low-income neighbors. You are compassionate and have the ability to connect clients to appropriate resources.

Key Responsibilities

• Provide case management support services for clients through the life cycle of loan process from initial screening, loan application processing, eligibility verification, interviewing, approval, and post-loan follow-up.
• Provide customer support for new clients attempting to apply for our loan program and offer additional services.
• Participate in outreach programming, including participating in on-the-ground events to help spread the word about The STEP Fund.
• Work with The STEP Fund team to develop and maintain key community relationships.
• Help identify and recommend application process improvements based on client feedback.
• Connect and nurture client relationships.

Data Entry (Salesforce)

• Input client information, documents, and other client data into Salesforce.
• Document all service referrals and client advocacy activities in Salesforce.
• Document all communication with clients in Salesforce.

Qualifications

Education: College degree preferably in social work, psychology, or counseling from a fully-accredited college or university.

Experience: 2+ years providing case management or equivalent to at-risk populations.

Leadership: Proven ability to inspire, organize, and manage a caseload of 50 clients or more.

Communication: Strong verbal and written skills, with experience in storytelling, public speaking, and social media engagement.

Relationship Building: Experience collaborating with nonprofits, government agencies, and diverse community groups.

Adaptability & Problem solver: Quick thinker who thrives in dynamic, people focused environments.

Knowledge:

• Knowledge of case management ethics and client focused ideology
• Knowledge of, and ability to work with. issues related to homelessness/history of trauma
• Knowledge of social service ecosystem in LA
• Basic knowledge of budgeting and financial planning is preferred
• Knowledge of Salesforce, G suite and Microsoft Excel is preferred

Work Environment

The Client Engagement Specialist will primarily work remotely, but on occasion will be expected to attend in person meetings and may participate in events throughout LA County. In the future there is the possibility that the position will require some in-person work in LA County.

Time commitment

Full time (40 hours/week)

Location

Hybrid/Remote, Los Angeles

Salary

Salary: $60-65k Non-Exempt Regular Full-Time. Compensation package including majority-paid medical and dental and unlimited vacation and sick time.

Probationary Period

A probationary period of 90 days will apply to all new hires, during which performance and fit within the team will be evaluated.

EEO and Reasonable Accommodation

Better Angels provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Better Angels complies with applicable state and local laws governing nondiscrimination in employment. Better Angels is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us.