Donor Services Officer

The Community Foundation for Greater New Haven, the region's largest grantmaker and permanent charitable endowment, is seeking a qualified candidate for the position of Donor Services Officer. The Community Foundation’s mission is to inspire, support, inform, listen to, and collaborate with the people and organizations in Greater New Haven to build an ever more connected, inclusive, equitable and philanthropic community.

Title: Donor Services Officer

Department: Development and Donor Services

Reports to: Director of Donor Services & Development Operations

FLSA Status: Non-Exempt

Salary range : $48,868 - $61,085

• • Medical (Aetna): Starting at $33/week
  • Vision (Aetna): Starting at $1/week for a $130 hardware allowance
  • Dental (UNUM): Starting at $2/week for a $1,500 maximum benefit; ortho included!
  • Life (UNUM): 1 X Salary; paid by The Community Foundation
  • Short-term Disability (UNUM): 66% of earnings; paid by The Community Foundation
  • Long-term Disability (UNUM): 60% of earnings; paid by The Community Foundation
  • Retirement: The Community Foundation will contribute 8% of employee’s salary
  • Paid time off: Paid holidays, vacation, floating holidays, sick time, parental leave
  • Tuition reimbursement: up to 3K per year for academic programs

POSITION:

This position supports a team of development relationship managers and related donor services processes. It relies heavily on engaging and coordinating with other departments including communications, finance and grants and strategy, and external constituents, as well as other responsibilities as assigned.

CORE RESPONSIBILITIES:

• Supporting a team of Development and Donor Service professionals in the execution and tracking of department goals
• Implementing the daily gift acknowledgement and notification process to ensure timely communication of gifts and transfers for The Community Foundation and the Valley Community Foundation
• Implementing personalized donor stewardship and fund recognition strategies to provide important touch points with constituents
• Managing prospect research workflow and creating comprehensive prospect research profiles and reports to inform portfolio assignment and outreach strategies
• Providing consistent, high-quality customer service to multiple audiences including donors, professional advisors, nonprofits, volunteers and vendors of The Community Foundation and communicating through various methods, including phone, email and written communications
• Managing outreach efforts for a scholarship fund application process
• Collaborating with all Foundation staff members and serving on Cross-Department Teams
• Providing support for special events and assigned special projects
• Providing back up support for important development processes such as gift entry and new fund set up
• Providing administrative duties, as needed

QUALIFICATIONS:

• Demonstrated administrative and data entry skills, and highly skilled in technology and office software including Microsoft Word, Outlook, Excel, PowerPoint and Teams
• Experience working with Raiser’s Edge and Zoom a plus
• Experience organizing and operating efficient office processes and procedures while juggling multiple priorities
• Demonstrated experience working in a fast-paced environment, with high customer service expectations and with diverse populations
• Self-direction and ability to function as a team player
• Attention to detail, ability to track schedules, organize meetings, generate reports and produce presentations
• A commitment to an inclusive environment
• Excellent written and verbal communication skills
• Superior organizational skills and ability to multitask
• Some marketing, outreach and prospect research experience preferred
• Bachelor’s degree or four years of related experience preferred

APPLICATION INSTRUCTIONS:

Applicants should submit a resume and cover letter to Human_Resources@cfgnh.org (Human underscore Resources) with the subject line “Donor Services Officer – Idealist” no later than December 6, 2024. Please also indicate how you found this job posting.

No phone calls please.

The Community Foundation for Greater New Haven is an equal opportunity employer.