Director of Outreach

Position Overview:

The Director of Outreach is an integral player in a small but mighty team working hard each day to make life better for thousands of New Yorkers who are struggling to survive.

The Director of Outreach has responsibility for the operation, management, and development of the three outreach programs of Xavier Mission: The Welcome Table soup kitchen, Customer-Choice and Emergency Food Pantries, and the Clothing Room.

The Director of Outreach also coordinates seasonal, one-time, and new projects, including Thanksgiving activities and the winter Giving Tree, as well as several partnerships with external organizations that provide services to program guests.

Other duties of the Director of Outreach include supervising part-time program staff; recruiting, coordinating, and supervising volunteers of the programs; engaging in programmatic development and evaluation; and building and maintaining relationships with program guests, volunteer leadership teams, and other community organizations.

The Director of Outreach reports to the Executive Director.

Major Responsibilities:

• Operate and strengthen existing programs to meet the specific needs of Xavier Mission guests (who are low-income and/or unhoused and deal with a variety of challenges including trauma, mental health issues, and substance abuse).
• Engage Xavier Mission guests within program services and on an individual basis for referral to additional services.
• Recruit, train, and coordinate leadership volunteer teams to assist with operating the programs and projects.
• Develop and implement appropriate policies and procedures for volunteers and guests.
• Recruit, train, coach, and evaluate the Clothing Room Coordinator, Chef, Maintenance & Inventory Manager, Custodians, and long-term volunteers.
• Maintain relationships with program leadership teams.
• Recruit, organize, schedule, and supervise short-term volunteers.
• Network on behalf of Xavier Mission within the community.
• Attend and participate in local conferences, coalitions, etc.
• Work with the Executive Director to develop and maintain budgets for programs.
• Work collaboratively with staffs of the Church of St. Francis Xavier and Xavier High School as necessary to operate programs.
• Manage government funding for food and supplies in accordance with stated guidelines.
• Order, track, and manage food and supply deliveries from various vendors utilizing multiple funding streams.
• Coordinate and oversee Thanksgiving Week events, including the Thanksgiving Day sit-down meal and meal delivery.
• Maintain relationships with the West Village CSA, the Unframed Arts Collective, NYU REACH, and the Macaulay Honors College partnership, including coordination of logistics and staffing.
• Cultivate new community relationships/partnerships with other organizations/programs to provide additional services to program guests
• Attend, assist with, and participate in organization-wide events, including the annual fundraiser, LSTEP graduations, and Mission Weekend, as well as one-time events.
• Perform administrative tasks including paperwork, data entry and submission, and communications with volunteers and partners.
• Participate in Working Groups with Board members and volunteers to assess and strengthen programs.
• Perform any related duties or special projects as directed by the Executive Director.

Requirements:

• Must be able to work in-person Sundays and the second Saturday of each month.
• Must be able to work in-person Thanksgiving Week, including Thanksgiving Day.

Qualities/Qualifications:

• Bachelor’s Degree in social work, social policy, theology, psychology, or a related field strongly preferred.
• Relevant work experience with similar clientele and volunteers in non-profits, social work, Peace Corps/other volunteer service, or a related field strongly preferred.
• Passion and interest in Xavier Mission’s mission and values.
• Compassionate and understanding.
• Ability to engage effectively and work collaboratively with various stakeholders, including guests, volunteers, staff, Board, and partners.
• Ability to engage effectively with many different personalities.
• Calm under pressure.
• Strong oral and written communication skills.
• Strong organizational, administrative, and supervisory skills.
• Initiative and good judgment in prioritizing tasks.
• Tact, diplomacy, and a sense of humor.
• Flexibility and willingness to collaborate.
• Knowledge of and comfort using email and Microsoft Office.
• Enthusiastic and easygoing.
• Hard-working and self-motivated.
• Decisive.
• Familiarity with email marketing platforms (e.g. Mailchimp, Constant Contact) and CRM (e.g. Salesforce, Zendesk) databases a plus.
• Experience working with volunteers a plus.
• English fluency required; proficiency in Spanish/Cantonese/Mandarin a plus.

Essential Physical Demands:

The person in this position:

• Must be able to frequently remain in a stationary position at a desk.
• Must be able to be on your feet for several hours at a time and be able to occasionally assist in moving items of varying weights and sizes.
• Occasionally moves about inside the office to access file cabinets, office machinery, other offices, etc.
• Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer.
• Occasionally travels around New York City to attend meetings, conferences and other organizational events.
• Frequently communicates with staff, donors, volunteers, and clients and must be able to exchange accurate information in these interactions.

Salary & Benefits:

• $80,000-85,000 (starting salary commensurate with experience)
• Full benefits including health, dental, vision, long- and short-term disability, life insurance, and generous paid time-off policy
• Flexible work-from-home policy (other than required in-person days)

Notes:

• This is a full-time, salaried position, exempt from overtime.