Outreach Case Manager - East Hollywood

JOB DESCRIPTION Glendale, CA 91204

Tel: 818.246.7900

Outreach Case Manager – East Hollywood

Fax: 818.246.2858 ascenciaCA.org

POSITION TYPE: Outreach Case Manager, Non-Exempt

DESCRIPTION: The Outreach Case Manager is responsible for connecting to and engaging with homeless people on the streets of East Hollywood in an effort to link them to services and housing. In addition to visiting commonly known places where homeless people congregate, the Outreach Case Manager responds to requests for service made by first-responders (police, fire), business owners and residents who encounter people who are homeless. The Outreach

Case Manager is based in East Hollywood, works collaboratively with Case Management staff and when applicable, the Ascencia CES Access Center staff to ensure client needs are met.

REPORTS TO: Lead Outreach Case Manager

SALARY: $26.00 per hour

Duties and Responsibilities:

• Develop professional and supportive relationships with homeless persons staying in outdoor locations or other places not meant for human habitation in the East Hollywood area;
• Identify and document client needs through repeated contacts with homeless persons;
• Provide information regarding services and transportation as needed to people seeking services;
• Respond to calls for assistance from first responders, business owners, residents and hospital discharge planners;
• Work in tandem with the primary Case Manager to assist clients in reaching their case plan goals;
• Continually monitor and evaluate each client’s progression through their case management plan, and develop corrective action revisions to the plan as needed;
• Maintain accurate documentation of service objectives and outcomes as well as other services in accordance with Federal, State, County, City and Ascencia guidelines;
• Actively participate in client- and program-related meetings and trainings;
• Attend program-related community, coalition, connect days and committee meetings;
• Inform community and faith organizations about the work of the outreach team and how they can refer homeless people for services;
• Maintain related administrative record keeping and reporting systems;
• Prepare case management related reports including demographics, outcomes, successes, etc;
• Adhere to strict boundaries and professional ethics in the care of others;
• Conducts crisis intervention as needed.

Qualifications and Requirements for this Position:

• 4 year degree in human services, or comparable combination of education/work related experience required;
• Experience in social service setting with working knowledge of case management systems and planning techniques;
• Knowledge of outreach techniques, related resources and the Continuum of Care for homeless persons;
• Experience working with homeless individuals and families preferred;
• Must be proficient in the following computer applications--Microsoft Word and Excel, and be able to learn how to use the required Homeless Management Information System (HMIS).
• Must have own transportation to conduct job related travel and must be able to drive agency vehicles.
• Must meet insurance carrier’s requirements for approval to drive.
• Must possess a valid driver license;
• Employees must carry active and adequate auto insurance corresponding to regulatory requirements if driving any vehicle not owned or leased by Ascencia.
• Drug and TB test will be required before start of work.

Job Type: Full-time

Pay: $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Ability to commute/relocate:

• Hollywood, CA: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Outreach: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Job Type: Full-time

Pay: $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Microsoft Excel: 1 year (Required)
• Microsoft Word: 1 year (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Glendale, CA 91204 (Required)

Ability to Relocate:

• Glendale, CA 91204: Relocate before starting work (Required)

Work Location: In person