Academic Program Specialist - Psychology Programs

POSITION DETAILS

As New York’s leading online school in New York since 2006, the CUNY School of Professional Studies (CUNY SPS) offers the most online bachelor's and master's degree options at the City University of New York, and serves as the University's first undergraduate all-transfer School. With 26 degrees and numerous other non-degree and grant-funded workplace learning programs, CUNY SPS meets the needs of adults who wish to finish a bachelor's degree, progress from an associate's degree, earn a master's degree or certificate in a specialized field, and advance in the workplace or change careers. Consistently ranked highly by U.S. News & World Report for its online offerings, CUNY SPS has emerged as a nationwide leader in online education. The School's renowned and affordable online programs ensure that busy working adults may fulfill their educational goals on their own time and schedule. As CUNY SPS moves beyond its' 20th year, we dedicate ourselves to engendering an innovative and transformative student-centered experience.

Reporting to the Academic Director of the Online BA and MA Psychology Programs, the Academic Program Specialist will play a key role in managing daily program operations, coordinating student advisement, and representing the program at various events. Flexibility for occasional evening and weekend hours may be required. This is an anticipated vacancy expected to begin on or around January 2, 2025.

In addition to the CUNY Title Overview, the Academic Program Specialist will be responsible for the following duties:

• Assist with administrative matters and program operations.
• Maintain changes to institutional information, admission requirements, new programs, course changes, deadlines, college-wide initiatives, transfer requirements, and state and federal mandates.
• Serve as a resource and administrative contact for staff and faculty on all matters related to the online Psychology Programs.
• Manage program communication to students and faculty.
• Manage updates to program website and print materials, including the student handbook.
• Create supporting documentation and standard operating procedures for new initiatives, as needed.
• Serve as informed admissions contact for prospective students and assist with the admissions process, including communication with applicants and onboarding of newly admitted students.
• Facilitate the orientation processes for undergraduate and graduate students.
• Support graduate students with registration matters, tracking progress toward degree completion, academic standing, and other matters, as needed.
• Assist with coordinating events for current students, as well as prospects for the BA and MA Psychology Programs.
• Support program development, student service delivery, outcome evaluation and instructor/student recruitment, enrollment, retention, and other projects as assigned.
• Create and maintain database of faculty files and program documents.
• Participate in end-of-semester academic review and perform needed follow-up with students/student records.
• Develop and maintain relationships with various College offices to improve student and faculty services.
• Perform other duties as assigned.

NOTE:

• Until further notice, work will be performed in a hybrid manner with 70% onsite presence.
• Candidates must be legally authorized to work in the United States on a full-time basis.

QUALIFICATIONS

Bachelor's Degree and four years' relevant experience required.

Preferred Qualifications:

• 2-4 years of experience providing administrative support in a higher education setting.
• Detail oriented, with the ability to address concurrent issues and adapt easily to changing priorities.
• Experience providing academic advisement and/or admissions assistance to students.
• Enthusiasm and demonstrated commitment to students, as well as a demonstrated commitment to diversity, equity, and inclusion
• Advanced skills in Microsoft Office Suite applications, particularly Excel; ability to easily learn new software.
• Excellent verbal and written communication, interpersonal and presentation skills.
• Ability to work independently and collaboratively.

CUNY TITLE OVERVIEW

Participates in the daily coordination of academic and administrative activities of a College's specialized academic program under management direction.

• Supports program development, student service delivery, outcome evaluation and instructor/student recruitment, enrollment, and retention.
• Recommends, implements and evaluates strategies to expand program offerings
• Prepares analytical and statistical reports for management
• Develops and maintains relationships with various College offices to improve student and faculty services
• Serves as resource expert regarding program policies and procedures
• Oversees office recordkeeping; manages updates of program web and print materials
• May supervise office operations and/or department budget
• Performs related duties as assigned.

Job Title Name: Academic Program Specialist

CUNY TITLE

Higher Education Assistant

FLSA

Exempt

COMPENSATION AND BENEFITS

Salary commensurate with education and experience with a salary range of $75,465 - $86,645.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

Visit www.cuny.edu, access the employment page, log in or

create a new user account, and search for this vacancy using the Job ID# 29272

or Title. Select "Apply Now" and provide the requested information.

• Candidates should provide a resume and cover letter.
• Candidates must be legally authorized to work in the United States on a full-time basis.

CLOSING DATE

December 2, 2024

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.