Library Learning and Staff Development Supervisor

Under limited supervision, serves as the supervisor of Learning & Staff Development for the library. Responsible for researching, planning, implementing, coordinating, and evaluating learning and staff development for all staff and ensures that all services are in alignment with the library and city’s strategic goals. Responsible for developing and implementing all public and staff training and supervising, training, and evaluating staff in their ongoing skill development in partnership with other managers and supervisors, establishing proficiency standards for staff, researching and formulating long range goals, developing guidelines and procedures, and offering occasional public training and informational program development. Facilitates new library staff orientation and onboarding. Serves as the library’s Volunteer Coordinator. Reports to the Director of Libraries.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Essential Job Functions

• Manages, implements, and supervises the operations for Learning and Staff Development for the Suffolk Public Library.
• Hires, trains, supervises, and evaluates subordinate staff and provides guidance to volunteers in the work to be performed and ensures compliance with library policies and procedures.
• Manages the library’s learning management system and intranet.
• Performs administrative duties such as preparing and analyzing statistical reports, performing outreach to staff, monitoring discretionary spending of a budget, and delivering trainings and classes.
• Prepares statistical and financial reports for levels of service, attendance, transactions, etc. Prepares and produces financial/budgetary reports monthly.
• Designs, develops, and delivers employee training and development programs through a variety of formats including e-learning, instructor-led classes, and other performance aids; coordinates and oversees the design, development and delivery of such programs/services by library staff.
• Conduct assessments and analyses to define performance, skill and knowledge gaps and recommend training and development to drive individual and department-wide capability and performance improvement.
• Design and develop programs and curriculum, partner with internal subject matter experts (SME) and/or external vendors to achieve defined training, learning and development objectives.
• Develop and implement a comprehensive communication strategy for training and development programs.
• Establish and maintain individual and organizational performance evaluation methods for training content, delivery, activities, engagement and outcomes. Utilize metrics to validate knowledge transfer and return on investment.
• Partners with the library management team to recommend and develop employee engagement programs and activities that enhance employment experience.
• Identify training needs, recommending and implementing solutions, and evaluating and measuring effectiveness.
• Schedules training sessions, develops registration procedures, ensures that the facility is set up, ensures that employees are notified, and coordinates other practical elements involved with planning professional development activities
• Lead the development and continuous improvement of a comprehensive training strategy ensuring strategic alignment of training and development with business goals.
• Utilize industry standards to design and conduct staff assessments; develop individual and/or group strategies; and analyze data to determine department current and future needs.
• Develop strategies to meet training needs; and develop short and long-range plans and objectives for training and staff development programs.
• Plan, develop and conduct training to a diverse group; coordinate with library managers and other City departments to develop and/or provide access to web-based instruction to promote research skills and information literacy; and develop training objectives and monitor employee learning.
• Identifies regional and national training resources and coordinates the Suffolk Public Library's participation.
• Assist on organizational development projects.
• Maintain current knowledge of trends, policies, methods and technologies in the library field.
• Implement changes when appropriate.
• Coaches and supports employees with developing their skills and improving job performance.
• Research, seek and manage professional development grants; and develop and monitor Suffolk Public Library training budget.
• Facilitates new library staff orientation and onboarding.
• Researches and implements new methods of training delivery to facilitate different learning styles and changing education needs.
• Coordinates continuing education opportunities for all staff and actively seeks out development opportunities to bring to library staff.
• Assesses the success of each training session, studies follow-up evaluations, prepares related reports, and recommends improvements.
• Serves as a resource staff to identify and access professional literature, training materials, and training opportunities.
• Partner with SME to plan, conduct and deliver Diversity, Equity, and Inclusion (DEI) learning identifying unconscious bias, gender norms, and terminology.
• Coordinates and implements DEI learning to include tutorial, in-person and virtual sessions; provide tools for continued DEI discussions that achieve long lasting impact. Assist with the design and delivery of programs and initiatives to attract, retain and promote a diverse and inclusive workforce.
• Develop, plan, and lead training programs; ensure all aspects meet departmental needs, areas such as leadership development, instructional best practices, and improvement initiatives.
• Selects or develops appropriate training materials such as handouts, training handbooks, demonstration models, multimedia visual aids, and reference materials.
• Attends or conducts staff meetings to exchange information; attends in-service training and/or professional classes, seminars, or conferences to further develop professional skills.
• Recruiting, training, and supervising new volunteers.
• Collecting volunteer information, availability, and skills, and maintaining an up-to-date database.
• Performs tasks at the circulation desk of the library including checking library materials in and out, preparing books to be shelved, registering and processing library cards, collecting materials for the book depository, and securing the library at the end of the business day.
• Directs, advises, provides, assists, and instructs patrons with locating library materials, answering reference and directional questions, and placing reserve requests.
• Maintains, selects, assigns, and develops a collection based on patron needs and interests.
• Receives, reviews, and responds to patron complaints.
• Monitor and evaluate library public services, facilities and staff in the absence of Library Management.
• May lead, facilitate, and participate in City and department teams to develop strategic plans, resolve problems, and improve current processes.
• Participates in the Library Supervisor Team to set strategic directions, evaluate policies and procedures, develop new programs, services and initiatives and communicate important information and changes with staff.
• Performs related work as required.

Required Qualifications

Bachelor's degree in education, human resources, technology or a related field, and 3 to 5 years of experience in training, education, or a related field including 1 to 2 years of administrative/supervisory responsibilities; or any equivalent combination of training and experience which provides the required skills, knowledge and abilities. Requires a valid driver's license.

Retirement (Virginia Retirement System employer) for employees hired on or after 1/1/14 - Hybrid Members

Hybrid plan members contribute 4 percent of creditable compensation to the defined benefit plan and 1 percent to the defined contribution plan each month. Members may voluntarily contribute up to an additional 4 percent in 0.5 percent increments to the defined contribution plan each month. Members can increase or decrease their voluntary contributions on a quarterly basis. With the mandatory and voluntary contributions to the defined contribution component of the plan, members can contribute a maximum of 5 percent with a 3.5 percent match from the employer. Members invest in various investment options that best fit their needs.

Vested after 5 years in the defined benefit part of the plan. Vested in phases based on years in the Defined Contribution part of the Plan. The retirement eligibility for a full or reduced retirement pension in the Hybrid Plan is very detailed. Please contact the Virginia Retirement System or the Human Resources Department for details.

Paid Time Off (PTO)

Yearly earnings

120 Hours (1-59 months), 144 Hours (60-119 months), 168 Hours (120- 179 months), 192 Hours (180 and over)

Personal Leave

All regular full time employees are granted 24 hours of personal leave each calendar year. Personal leave must be preapproved and is not cumulative.

Health Insurance

Coverage available for you and your eligible dependents using pre-tax payroll deductions if elected.

Supplemental Insurances

Employees may purchase the following supplemental insurance policies: short term and long term disability, cancer, accident, supplemental hospitalization, and group universal life insurance.

Employer Sponsored Short Term and Long Term Disability

Provides disability coverage for employees work and non-work related disabilities. Work related disabilities are covered starting on day one (1). Non work related disabilities are covered starting on day eight (8), after you have been employed for one year.

Flexible Spending Accounts

Employees may participate in the Health Reimbursement, Dependent Care Reimbursement and Premium Reimbursement Accounts. All deductions are made on a pre-tax basis and will reduce your taxable income.

Life Insurance

The city pays the entire premium for life insurance coverage in the amount of 2 times annual salary for natural death and 4 times annual salary for accidental death.

Optional Life Insurance

Employees have the option of electing additional life insurance coverage in the amount of 1, 2, 3 or 4 times their annual salary. Employees may only purchase optional life insurance on spouses and children if they are enrolled in optional life insurance for themselves.

Family and Medical Leave Act (FMLA)

12 weeks of job protected leave for leaves approved in accordance with the Family Medical Leave Act. Employees receive continuation of health insurance, job protection and consideration for a comparable job when available, or an equivalent job, upon return to work.

Funeral Leave

24 hours of paid leave of absence in case of death in immediate family.

Holidays

Suffolk follows the Virginia State holiday calendar as set by the Governor of the Commonwealth of Virginia.

Jury Duty

Time off with pay with difference between jury pay and regular pay or use annual leave and keep check.

457 Deferred Compensation, ROTH IRA, Traditional IRA

Offered through ICMA Retirement Corporation as a way to shelter a portion of your salary from income taxes and save for retirement.

Employee Assistance Program

Offers employees and immediate family members (3) free, confidential counseling sessions related to a broad range of issues such as marital or family conflict, job or personal stress, alcohol or drug abuse, financial or legal worries, etc.

Worker's Compensation

Should an employee have an on the job injury, he/she could be eligible for Workmen's Compensation Benefits, except in cases of willful neglect.

Pay Days

Employees will be paid on the 15th and last working day of each month.

Credit Union

A Suffolk Credit Union is available to employees.

Legal Services

Employees may prepay for access to legal assistance.

Notary Public Services

Services available in the Human Resources Department.