Product Manager

Overview

AidKit is revolutionizing how aid reaches those who need it most. We're on a mission to empower nonprofits and governments to deliver aid and public benefits with unprecedented efficiency. We are seeking a Product Manager to join our dynamic team.

About AidKit

AidKit’s cutting-edge technology transforms complex cash assistance programs into streamlined, secure, and dignified experiences. By seamlessly connecting applicants to vital resources, we're making aid radically accessible for diverse populations—including unhoused and unbanked. From simplifying complex benefits modernization projects for state agencies to standing up efficient disaster relief programs, AidKit helps it’s partners deliver aid with dignity. We were our own first customer—AidKit started as a nonprofit initiative born from the need to support systematically excluded workers during the early days of the COVID-19 pandemic. Today, AidKit provides the technology backbone for some of the nation's most innovative public safety net programs, having distributed hundreds of millions of dollars to people in need. As we continue to grow rapidly, the opportunity for impact is immense. Apply to join our team if you're seeking meaningful work in an environment that trusts your judgment and values your unique contributions.

About the Role

As AidKit's first Product Manager, you will play a pivotal role in shaping our product strategy and roadmap, ensuring that our solutions for government benefit programs are both impactful and aligned with the needs of the communities we serve. You’ll work closely with our commercial and engineering teams to drive meaningful outcomes, ensuring our product remains adaptive and responsive to the markets AidKit serves and seeks to expand into.

In this role, you'll bring structure and discipline to how we learn from the market, championing the voices of those we aim to empower. By creating a bridge between market needs and product innovation, you’ll ensure that AidKit’s solutions remain human-centered and informed by the diverse communities who rely on us. Your leadership will be key in helping us use technology as a tool for transformation and amplifying AidKit’s positive impact on the lives of those we support.

Key Responsibilities

1. Product Strategy and Roadmap Development
   1. Manage the product roadmap and drive strategic product-led initiatives
   2. Create business cases for product investments, incorporating inputs from strategy, engineering, and commercial teams
2. Market Research and Customer Insight
   1. Understand and articulate the needs of government administrators and beneficiaries across segments
   2. Analyze market trends and user feedback to drive product improvements and innovations
   3. Engage with government officials and other stakeholders to gather valuable insights
   4. Collaborate with AidKit’s Chief Impact Officer to engage with our community advisory council and segment-specific partner advisory council.
3. Requirement Gathering and Prioritization
   1. Prioritize features that deliver the most value to clients and align with company objectives
   2. Create user journeys, workflow maps, and prototypes to communicate feature requirements
   3. Convert market understanding and customer insights into detailed product requirements and specifications, build feedback loops to ensure what is built actually solves the problems partners face
4. UX/UI Oversight and Accessibility
   1. Ensure the product offers an intuitive and accessible user interface
   2. Ability to craft and evaluate complex interaction design for a low/no-code platform.
5. Cross-functional Collaboration and Leadership
   1. Build buy-in by engaging stakeholders across the organization and providing compelling evidence and theory to support decisions
   2. Collaborate with the Contracts and Compliance Manager to integrate regulatory requirements into the product
6. Product Performance and Improvement
   1. Track investment, development trajectory, and ongoing market fit of product features
   2. Implement processes for systematic articulation of market needs and product learning
   3. Continuously gather and analyze user feedback to refine and enhance the user experience

About You

• Experience in Enterprise B2B product management, with a preference for B2G or Civic Tech background
• Strong product intuition, including design principles and UX/UI sensibilities
• Ability to translate customer needs into product requirements
• Experience with no-code platforms and workflow configuration
• Excellent communication and stakeholder management skills
• Adaptability and willingness to execute and play both a micro and macro role in delivering products to market

Compensation and Location

For this full-time position, you can work from anywhere in the United States. The salary range for this role is $120,000 - $150,000.

Benefits: We reinforce a culture of dignity, autonomy, and trust by actively taking an interest in and supporting employees’ lives outside of work. We also provide equity, which varies by position and experience, and a comprehensive benefits package including:

• Fair Salaries that are transparent and competitive, with a maximum ratio of 3:1 between the highest and lowest paid employees at the company.
• Fully remote work setting with home office setup and maintenance stipends.
• Unlimited paid time off
• Retirement plan with 401K matching
• Health benefits (for you and your family)
• Flexible schedule
• Generous 16-week paid parental leave
• Professional development support

About Our Team

AidKit is a fully-remote workplace with virtual headquarters in Colorado, with employees from coast to coast in the continental United States.

How to Apply

To apply for this position, please submit your resume and a personalized cover letter explaining your interest in the role and how your experience aligns with our needs. Note that AidKit values authenticity and carefully reads cover letters with an eye towards learning something real about you and your interest in joining our team.

Please submit cover letters and resumes in .PDF format. Video and slide deck cover letters are also acceptable. We review applications on a rolling basis and will contact qualified candidates for interviews. Thank you for your interest in joining the AidKit team!

Due to the high volume of applications, our hiring team is not able to field requests for feedback or informational interviews sent via LinkedIn or email. If you are a good match for the role, our team will reach out to you directly.

AidKit is an equal opportunity employer.

We encourage candidates from all backgrounds, regardless of race, ethnicity, gender, age, sexual orientation, disability, or any other dimension of diversity, to apply. We understand that diversity goes beyond checkboxes and that true innovation thrives when a variety of voices and ideas come together. You don't need to meet every criteria listed to apply. We value unique experiences and believe that diversity drives innovation.