Case Manager - NYC Benefits Program

Shift Schedule: Monday-Friday: 9AM-5PMHours Per Week: 35

General Responsibilities

The NYC Benefits Case Manager is responsible for benefits and entitlements screening, application assistance, and follow-up to JASA clients and older adults throughout New York City.

The NYC Benefits Case Manager builds relationships with older adults, caregivers, professionals, and others concerned about older adults and works to reduce barriers to accessing public benefits and entitlements. The NYC Benefits case manager is culturally competent and knowledgeable about the breadth of public benefits and entitlements available to older adults throughout New York City and provides application assistance and advocacy to eliminate barriers to accessing such benefits. The NYC Benefits case manager is a member of a collaborative team which partners with multiple departments across the organization to successfully serve the aging community. This role currently offers a hybrid work schedule.

Primary Responsibilities

• Provide specific information about public benefits and entitlements available to older adults.
• Conduct screenings of client eligibility, application for, and advocacy in securing benefits and entitlements.
• Ensure proper documentation of case notes, applications, and data for outcome tracking and reporting purposes.
• Liaise with JASA services staff and other aging services providers to conduct outreach and develop professional relationships to aide in referral to services.
• Serve as an available resource to individuals, caregivers and families to assist in assessment of benefits needs.
• Conduct screenings with individuals in person, during home visits, at JASA sites, over the phone or via email or text, in order to obtain preliminary information about needs and possible programmatic and/or financial eligibility for various programs and benefits/entitlements.
• As a direct provider of assistance, comply with all applicable JASA Standards when interacting with all contacts and performing all other job functions.
• Perform outreach and education activities to increase awareness of the program, its core functions, its objectives and value to the community.
• Participate in professional training to acquire and update skills (i.e. attend in-services).
• Complete required documentation, case records, reports, and statistics utilizing computers and databases as required.
• Inform supervisors of situations of crisis or circumstances where the worker requires further guidance.
• In all responsibilities listed above, utilize a strength-based, person centered approach to support the individual's independence and self-determination while working with a diverse population and respond to all individuals in a professional, non-judgmental and culturally appropriate manner.
• Perform other related tasks as requested or assigned.

Requirements:

• Graduate of an Accredited College or University with BSW or BA/BS degree or equivalent
• 1-2 years' experience in geriatrics preferred
• Ability to travel to JASA sites and conduct home visits as necessary

Desired Skills and Specifications:

• Strong understanding and knowledge of the public benefits and entitlements available to older adults in New York City
• Compassionate, culturally sensitive with excellent listening skills
• Experience with screening and interviewing individuals
• Capacity to problem solve and think critically
• Strong verbal and written communication skills, including documentation
• Proficiency in computer literacy and web-based systems, including client databases
• An understanding and appreciation of the roles of race, religion, ethnicity, sexual preference, and individual values have as they relate to serving clients